Texas Toyota of Grapevine

The people in the dealership were friendly,professional,respectful and easy to work with. I am very pleased with my vehicle, the price and the amount they gave me on my trade. The sal friendly,professional,respectful and easy to work with. I am very pleased with my vehicle, the price and the amount they gave me on my trade. The salespeople,management and the gentleman in the finance department were the best I have ever worked with. I went to several dealerships , but when I got to Texas Toyota of Grapevine I knew I had come to the right place. Every sales associate I saw while waiting in the showroom was friendly and asked if they could help with anything during the process. This dealership seems to get it! The car buying process as we know can be a very bad experience , but the team at Texas Toyota made what can be an experience that we all dread as effortless as can be. They actually made my transaction a pleasureable experience! My hat is off to Ryan and the rest of his associates for a job well done and I will check with them first for my next car purchase. More

Great customer service, It is my fifth time to buy a car from texas toyota. Also I service all vehicles there, they have excellent service department. My salesman his name Ken, He is great salesman, he is v from texas toyota. Also I service all vehicles there, they have excellent service department. My salesman his name Ken, He is great salesman, he is very straight forword man, I will buy my all my future vichles from him. Thanks for the great service Alex. More

We contacted this dealer about a vehicle they told us they still had it. I promptly checked on craiglist and it is no longer on there. I then went to their website and found the vehicle still listed on they still had it. I promptly checked on craiglist and it is no longer on there. I then went to their website and found the vehicle still listed on there. I looked at the carfax and the idiots didn't think that the carfax would bust them. The vehicle had been sold on 10/12/2010 and they were telling us it was still for sale. Considering we would drive in from Lubbock this really ticks me off this place will never get my business. More

DO NOT DO BUY from this dealership. The salesman and management here left allot to be desired. From the non existent customer service to blatant lies about a vehicle, I am amazed that they are still in management here left allot to be desired. From the non existent customer service to blatant lies about a vehicle, I am amazed that they are still in business. A little about my experience, I negotiated a deal with them for a vehicle, put money down and was about to fly down to pick it up. After numerous unreturned phone calls to 2 different salesmen (Anthony and Wendell), I finally spoke with the finance dept (the only ones to actually answer the phone) to return my deposit. They informed me that the vehicle was no longer available, this irked me as not one of their lazy salesmen called to let me know. I'd never in a million years attempt to do business with them again and advise the same to other potential customers. More

My husband and I have been searching for a Black Toyota Tundra and decided to take a Friday driving to different Toyota dealerships to see what was available. Knowing exactly what we were looking for we im Tundra and decided to take a Friday driving to different Toyota dealerships to see what was available. Knowing exactly what we were looking for we immediately asked the sales person if they had any Black Tundra's on the lot, he responded "I think we do" and about 20-30 mins later he explanined that the truck had just been traded in and hasn't been throught inspection or detail "yet". So we took a look and the console was ripped, full of dog hair and food crumbs. We just said nevermind and then Will " I think a manager" came outside and guaranteed that he would have it cleaned real quick and his interior people could fix the rip "No big problem" including the stratches on the outside. So after they did a quick clean, we test drove the car and ended up in negotiations. So we finally came to negotiations that we all agreed on and decided we would make everything final the following day after the inspection and clean up was completed and meet our expectations. Several car sales people and managers asured us everything would be great and ready the next day. So we drive once again, over 40 miles from our home to look at this truck and complete the final agreement "yeah right". It took a while for them to bring the truck to us to inspect and kept wanting us to sign papers. My husband explained that he wanted to look at the truck first and take it to a machanic that we trusted, just for our peace of mind. When they finally brought the truck up the first thing we noticed was a "NEW" huge dent in the bumper, that was not there the day before. And the interior guy hadn't showed up that day so the rip and scratches were still present. So I asked why they didn't call us to tell us the truck wasn't going to be ready, especially since we traveled so far, and then to end up with a new dent. We asked for our keys to our old car and left. they really had a sale ready to go, and screwed it up royaly. I have no trust in a dealership that can't meet any promises before buying a truck. Let alone the inspecting crew that wrecks that cars. Really how well are the doing the "Certification" if they cant even back up a truck properly. After reading these reviews, I see it was really a blessing that we didnt get the truck. It probably would have ended up a hugh nightmare. I would not recommend this dealership to anyone. PSS Note: While in the dealership a certain sales man in the facility had classic signs and symptoms of cocaine use. I know, I work professionally in that area that deals with addicts everyday. So the dealership might want to drug test their employees, that might make a huge difference in there facility. More

I had a very warm welcome from everyone, however; my commitment for the sale was for Alex whom I had spoken to a couple of times. She worked everything out for me due to my tight circumstances. Gianni w commitment for the sale was for Alex whom I had spoken to a couple of times. She worked everything out for me due to my tight circumstances. Gianni was extremely helpful and a joy to spend time with. His family is 300 strong and going. I would love to be at their get togethers just for the food..lol Bryan was in high sprits at 8pm at night, whereas, I was about to pass out, which I did after I drove out of there with my very clean and beautiful Blue Toyota Yaris 2009(and all the women think the blue is beautiful, not sure what the men think about the color). Since then, as promised, I get calls each day about the car and how I like it. More

A few problems on a recent visit. After a few vocal complaints I had a call from the Service Director and they put it right. Everyone makes mistakes, they at least had the guts to call me, apologize, complaints I had a call from the Service Director and they put it right. Everyone makes mistakes, they at least had the guts to call me, apologize, and then rectify the problem. If you have problems then speak to Chris Bruder, he'll take care of you. More

Wesley Wells was our salesperson and he was very courteous and their dealership provided us with the vehicle that we went there to buy. He is highly recommended by us. The team went above and beyo courteous and their dealership provided us with the vehicle that we went there to buy. He is highly recommended by us. The team went above and beyond to ensure our experience with their dealership was enjoyable. More

Wesley Wells was the most polite and customer service sales person that my husband and I have encountered in such a long time..not pushy at all very understanding to our needs and he REALLY listened to sales person that my husband and I have encountered in such a long time..not pushy at all very understanding to our needs and he REALLY listened to what we wanted and what we could afford. VERY Professional at ALL times. As for Mel Soto (Finance Dept) he too was very understanding and VERY HELPFUL to our needs and concerns we had on the financial side of the transaction. We at one point met Mel's supervisor - Dustin who was exceptionally courteous, and professional in helping us to make our transaction a smooth and painless one. We will be loyal to Texas Toyota in the future upon servicing our vehicle and in future purchases to come. More

Used sales team went to extraordinary efforts to assure our trade-in and sale. They willingly considered our offers and requests, able to compromise and satisfy our needs. Service department was efficien our trade-in and sale. They willingly considered our offers and requests, able to compromise and satisfy our needs. Service department was efficient and resourceful - completing the necessary modifications to our satisfaction. Financing was simple and without pressure to purchase additional features that we did not want. As well, financing was able to beat our personal lending choice and give a better rate. And all within a 3 hour period!!! Special Thanks to : Wesley Wells, Jason Ditore, Dustin Rogers,Bryan Hall, Rickie Nelson, Will ??, and the Mechanics in the back Thanks again Peggy & BT McGee More