Texas Toyota of Grapevine

I called and spoke with Brittnay Porter, an Internet Manger about a 2009 Nissan Murano posted on line. Brittnay then made me an appointment with someone named Benjamin to see the car that same evening. Manger about a 2009 Nissan Murano posted on line. Brittnay then made me an appointment with someone named Benjamin to see the car that same evening. My daughter and I drove for over an hour to get to the dearlership. When I got there no one knew who Benjamin was and apprently no one in the used car department was aware that I had an appointment. Long story short, I learned that this vehicle was sold "yesterday". I have read other posts and this seems to be a typical practice at this dealership. Overall the used car deaprtment is vey unforessional, thye certainly are not conerned about giving out correct information about thier inventory. I would not recommend anyone to waste their time with Texas Toyota of Grapevine. More

There aren't enough words to express how happy I am with my purchase. Gianni and Fernando were helpful from the minute my father and I arrived at the dealership. When it came down to numbers there was no my purchase. Gianni and Fernando were helpful from the minute my father and I arrived at the dealership. When it came down to numbers there was no pressure, and I actually got a better deal than I hoped for. The only surprises were positive and the deal could not have been better. This is the fourth car my family has bought from Texas Toyota of Grapevine and I can assure the tradition will carry on! More

I bought the same 2003 BMW X5 that the other member mentioned. The sales guy told me that the car was completely inspected and redone by their dealership and they did all checks. He started off asking mentioned. The sales guy told me that the car was completely inspected and redone by their dealership and they did all checks. He started off asking 20k..We finally ended up paying 15.5 after 1 hour of haggling and his boss putting the story of how he was trying to sell this to his father in law for 16.5. The sales guy made feel real bad for low balling. He filled like 3 gallons as he said that he lost a lot of money on the car. That made me feel worse and I wanted to pay him some money for dropping me.. Good fella. U'd think. This is where the story begins. When the sales guy dropped me home, one of the power window was not staying up. He said that he will fix it. But when I dropped him off, he said.. u know I lost a lot of money on this deal, so, I am not sure if I can do it man. So, I felt bad for him and probably would'nt have called him I went home, searched online and found that they advertised the same car for 15750. So, I got it for $$250 s below the asking price. I am sure I could've haggled more had I knows the asking price. The car had all the papers from the previous owner and his mails and contact information. So, guess what.. they didnt even touch the car. It was sold as is. And so, when I called to ask about the power window, guess what. Sorry boss. The deal is done. U are on your own. Gosh I am such a sore loser..Great play Grapevine Toyota. I am sure you will get all my referrals More

bait and switch n. a dishonest sales practice in which a bait and switch n. a dishonest sales practice in which a business advertises a bargain price for an item in order to draw customers into the store an bait and switch n. a dishonest sales practice in which a business advertises a bargain price for an item in order to draw customers into the store and then tells the prospective buyer that the advertised item is of poor quality or no longer available and attempts to switch the customer to a more expensive product. I saw a price on the internet, SMOKING HOT deal. A 2011 4Runner Limited, 2WD, white, all options, brand new usually $38-45K. Internet special $24K I emailed the dealership. They called me in 5 minutes. I gave the girl the stock number and asked "is this really the price???" "yes" she said "was it hit by a train?" "thats funny, no sir" "Is this really the price? you have it in stock? ready to go? and this is really the price?" "Yes sir, its here and thats the price. its the end of the month, and they are trying to make their sales numbers."she replied "I am on the way, see you in 45 min" I arrived to find out the girl on the phone was not a sales person, she is an appointment maker. Funny, because SHE called me about the internet query. The sales girl got the manager. he explained the price was a misprint. Then I said I called to verify. I was told she is not in sales. She doesnt know the prices. Heres the cool part. He told me and my wife, WE should know the price. We should have known it was wrong. He offered me an SR5 for 10,000 more than the advertised price of the Limited I came to look at. Internet ad...phone verification...still wont honor the price Bait and Switch is illegal. More

This dealership is a total sham. The car salesperson I dealt with was great and even the sales guy was cool but the fiance manager is a idiot. He was quoted to be the best and fastest but he is short a fe dealt with was great and even the sales guy was cool but the fiance manager is a idiot. He was quoted to be the best and fastest but he is short a few IQ points of intelligent. Matter of fact the entire process was a waste of time. Who allows someone to spend 8hrs of their day, sign paper work, give money, and then let them drive off the lot with the car just to call them back 3 days later reneging on the deal? I even had a co-signer verified income and a down payment worked out. I thought that once you signed you drive with no more interaction with the dealership. Don't get me wrong, the price on the car was good for what it was and they seem to be VERY friendly but, wait til you have to return the car. Once the car back on their lot they treating me as if I was invisible and then gave me the run around on getting my trade back. No more "let me find out or how can I help you get this taken care of". All the pleasantries went out the window with the car. At first I was looking forward to having a Toyota but I now I have lost my taste for one from anyone. This is all the more reason to buy American. So to you Texas Toyota of Grapevine, here is a big FU and I will make sure that everyone knows of my experience with this dealership. More

At 12:40 we completed the back and forth bargaining party. They told us that after cleaning the car they will be sure to bring it to us. Well, not exaggerating, it took over 3 hours for them to bring u party. They told us that after cleaning the car they will be sure to bring it to us. Well, not exaggerating, it took over 3 hours for them to bring us the car. What a joke! I will never go back to this joke of a place. All they want is your money and once you buy... game over. More

I called ahead to make sure the truck I wanted was still there. I told them I lived far away and didn't want to drive out there in all that construction traffic if the truck wasn't there. They took my numbe there. I told them I lived far away and didn't want to drive out there in all that construction traffic if the truck wasn't there. They took my number and called me back in a few minutes to tell me that it was there and to come on out. So after a long drive with poor A/C and 106 degree temp, I show up at the dealer for them to tell me that the truck was not there. Of course they try to sell me something else... Dealership is a sleazy circus. I do not trust them. I have read other reviews with similar stories. More

I have been looking around on craigslist for a bmw x5. I drove 2 x5s the same day as this incident that were under 12k. This dealer had a listing on craigslist for an x5 and it said call for pricing. So, drove 2 x5s the same day as this incident that were under 12k. This dealer had a listing on craigslist for an x5 and it said call for pricing. So, I did. I asked about the car and sarah was very nice and helpful. She asked me what price I needed and I told her I had to stay under 12k. She size let me call over to check with the preowned manager to make sue that is something they can work with and she said she would call me back. Just as she said, about 5 minutes later she called back and said that the preowned manager said he could work with 12k. So I set up an appointment to view it the next day. I was so anxious that I convinced my fiance to drive from Denton to grapevine knowing we would hit rush hour traffic to see the car today. We get there and everyone is really nice at first. They didn't have a white x5 as sarah and I had discussed on the phone and they did have a grey one that was an 03 but wouldn't go less that $15.5k for. I was livid. I felt lied to and treated poorly. I called sarah after leaving and she called back over to the preowned and they determined that they owed more than they originally thought they did on the vehicle and hadn't realized when she said they could work with $212k. Bad business....enough said. More

I saw a great deal online. I emailed about the Ford Escape. Got email back within a couple hours from Shardae O'Neal. I emailed back asking about a stain in the back seat. I was told I could take more Escape. Got email back within a couple hours from Shardae O'Neal. I emailed back asking about a stain in the back seat. I was told I could take more discount off the vehicle. I then called to see if I could come see the Ford Escape. Shardae advised me to ask for Anna. I drove the whole hour there and got stuck in construction traffic. The place felt sleazy. The first guy out of the sales room kept asking too many questions. I was ready to tell him none of his business, I wanted to talk to who I asked for, Anna. Then once they finally got their heads out from downstairs, Anna finally appeared from new cars. I assume she had no idea that I was going to be there to ask for her. Good communication Shardae... "Bringing the car around" took forever and then Anna finally came inside to tell me that they sold that vehicle yesterday. I was floored. Then they asked if I wanted to see another Escape. I said, "well, I'm here and you already pissed me off..." It was black, with black leather with 3x the amount of miles on it of the Escape I originally came to see. I told them they are nuts and they kept trying to sell me other vehicles. Why? If I came in to see one particular SUV, why does it seem that I would change my mind? Then she took me inside to talk to some sleazy guy with a fake smile and fake eyes. He asked me, "can I sell you a Toyota Rav 4?" I said, "NO, Only an Escape." They walked outside and then came back in to ask if he could sell me a Honda Accord. Not only did I say no to the other SUV, now the moron was trying to sell me a CAR!! They asked me if Anna could have my number, I said, "you must be dumb." Then I walked out. More

Please, please, please do not go to this dealership and read this post in full before considering. We had the worst car buying experience of our lives. We worked with Will and Ryan and quickly came to a de read this post in full before considering. We had the worst car buying experience of our lives. We worked with Will and Ryan and quickly came to a deal on a used SUV. Part of the deal we agreed to was installing a sunroof. We were told it would take one day an it took 4. Once we got it back it looked absolutely horrible. The button was tilted and just randomly thrown on the ceiling and the entire ceiling was bumpy with fabric hanging. They told me that nothing could be done. Once we had the car for like a week we realized the ipod jack didnt work and the gas tank sprayed gas everytime you filled it up. Luckily (we thought) we had spent the extra $2500 for the warranty! We got the car assessed with the help of Freddie and it needed a whole new radio and gas tank. You guess it, the warranty didnt cover it even though we had specifically asked Mel (person who sold us the warranty) and he assured us over and over that pretty much everything was covered under this warranty. We had a car that physically looked horrible because of the hanging fabric from the sunroof and was also now a safety hazard because of the faulty gas tank. I called to cancel the warranty- since it was useless- and would not get a call back for weeks after probably 15 phone calls and 8 messages. I literally one night had to sit on the phone and call the poor receptionist over and over and over until she paged him for me just to tell him to please cancel my warranty. The thing is that everyone seems so nice and when a problem arose everyone always said "we will fix this and take care of it" but literally nothing got fixed. Ryan said we will try to fix the sunroof, Mel said we will fix the warranty, Freddie said we will see if we can get the gas tank fixed and literally NOTHING happened. We would just never hear back from anyone. If we called any of them we wouldnt get an answer and never get a call back. In the end we traded the car in at Don Davis Nissan of Arlington and had a WONDERFUL experience. We lost $3k on the trade-in but didnt have a choice because of the lack of help from Texas Toyota of Grapevine and the fact the the car was sold to us with a safety hazard. I am begging you to please reconsider going to this dealership. We are good people with normal expectations and this dealership failed miserably. Do not waste your time. They will seem nice but if anything goes wrong I warn you that NOTHING at all will get fixed and NO ONE will help you. I promise. Please do not put yourself through the headache. We greatly regret ever stepping foot on that lot. More