Texas Toyota of Grapevine

Wesley Wells was the most polite and customer service sales person that my husband and I have encountered in such a long time..not pushy at all very understanding to our needs and he REALLY listened to sales person that my husband and I have encountered in such a long time..not pushy at all very understanding to our needs and he REALLY listened to what we wanted and what we could afford. VERY Professional at ALL times. As for Mel Soto (Finance Dept) he too was very understanding and VERY HELPFUL to our needs and concerns we had on the financial side of the transaction. We at one point met Mel's supervisor - Dustin who was exceptionally courteous, and professional in helping us to make our transaction a smooth and painless one. We will be loyal to Texas Toyota in the future upon servicing our vehicle and in future purchases to come. More

Used sales team went to extraordinary efforts to assure our trade-in and sale. They willingly considered our offers and requests, able to compromise and satisfy our needs. Service department was efficien our trade-in and sale. They willingly considered our offers and requests, able to compromise and satisfy our needs. Service department was efficient and resourceful - completing the necessary modifications to our satisfaction. Financing was simple and without pressure to purchase additional features that we did not want. As well, financing was able to beat our personal lending choice and give a better rate. And all within a 3 hour period!!! Special Thanks to : Wesley Wells, Jason Ditore, Dustin Rogers,Bryan Hall, Rickie Nelson, Will ??, and the Mechanics in the back Thanks again Peggy & BT McGee More

Ryan Moore met with us, listened to what we wanted, and then tried to meet those needs. He did not try to sell us something we didn't want and was very candid in attempting to meet the criteria we establis then tried to meet those needs. He did not try to sell us something we didn't want and was very candid in attempting to meet the criteria we established. Because of that, we returned and purchased a vehicle Ryan suggested that met our criteria. Although the vehicle had not been processed, Ryan made sure the vehicle was certified and in pristine condition before we picked it up. The manager supervising Ryan was also very helpful and ensured a smooth process. Ryan has continued to be helpful and is someone we would return to should when we purchase another vehicle. More

We went to Toyota of Grapevine after quite a bit of time spent researching what kind of car made sense to buy for our daughter. Since she was personally contributing 1/3 of the price from her own money, it spent researching what kind of car made sense to buy for our daughter. Since she was personally contributing 1/3 of the price from her own money, it was important that everyone was happy with the final decision. Within our research, we looked online, at Consumer Reports, Kelly Blue Book, NADA - until settling on Toyota Corolla as the right kind of car that fit the budget and would last her through college and beyond if needed. Within the research, we also visited 3 other dealerships, including our local Toyota dealership (*not* Toyota of Grapevine), none of whom impressed us. Not only did Wesley impress us with the desire to sell a car, he was genuinely interested in getting the right car and winning our business. Since we didn't have to have the car immediately, we were more than willing to walk away from any deal that didn't fit. Wesley (and the entire team at Toyota of Grapevine) worked very hard to earn our business - for a customer that had done as much research as I had, that was very, very hard. All of our interactions at the dealership were pleasant, professional and handled as quickly as possible. We appreciate the effort that was put forth on our behalf, and will absolutely recommend Wesley (and Toyota of Grapevine!). When this has to be done in 4 more years for our other daughter, I know where we will go! More

Ryan Moore quickly steered my husband and I towards the car we were looking for. (We were looking for a 2007, 2008 or 2009 Toyota Corolla with low miles and in good condition.) Ryan Moore listened to our car we were looking for. (We were looking for a 2007, 2008 or 2009 Toyota Corolla with low miles and in good condition.) Ryan Moore listened to our needs/wants without giving us the run-around. It was a welcome relief to have that directness. More

I visited 3 dealerships and none had the vehicle I wanted. Gianni was the only salesman to follow up with me as soon as he had something he thought I would like. Gianni was very helpful and eager to wanted. Gianni was the only salesman to follow up with me as soon as he had something he thought I would like. Gianni was very helpful and eager to earn my business and I eventually wound up buying a car from him! More

Ryan Moore was easily the finest salesman I have encountered in the many vehicles I have bought. He obviously was interested in finding me the vehicle that I would be pleased with & at a price that encountered in the many vehicles I have bought. He obviously was interested in finding me the vehicle that I would be pleased with & at a price that was affordable to me. This dealership is great & will definitely recommend them to any who ask, along with using Ryan Moore's name as the salesman to ask for assistance in a purchase. More

When looking for a Tacoma I mistakenly visited this dealership. They gave me a truck to test drive and I "parked" my old car with them. When I decided not to purchase the truck they refused to return dealership. They gave me a truck to test drive and I "parked" my old car with them. When I decided not to purchase the truck they refused to return my old vehicle because they "couldn't find the keys". This was obviously a ploy to pressure me into buying their vehicle. It was precisely this behavior that made me not purchase their vehicle. Because they couldn't find the keys I was allowed to drive the truck for an additional day or two from my house in North Richland Hills to my work in East Dallas putting hundreds of miles on the truck. When these DB's finally gave me back my car they had written "sold" on the windshield. How could they sell a car without having the title? Texas Toyota and their employees are crooks. Don't buy their slick commercials. Beware of Texas Toyota. More

I have always been leery of car dealerships, we all know about the sleazy tactics and deals, but this dealership was different. I was greeted by Michael and he very nicely asked what I was looking for in a about the sleazy tactics and deals, but this dealership was different. I was greeted by Michael and he very nicely asked what I was looking for in a new car. I told him my specifications and in a non-pressured way he showed me a car and I took it for a test drive. I liked the car and then met the finance "pit boss" Brian, who was not your stereotypical "pit boss". He gave me the figures for a monthly payment and trade-in and gave me some time to decide. I appreciated that. Also another Brian "the figures guy" was very nice and gave me the straight dope on any warranty information. All in all, the experience at Texas Toyota of Grapevine was an excellent one. From the knowledge and cordiality of the employees to the quality of product. I highly recommend Texas Toyota of Grapevine if you are looking for a new car. More

I paid cash for my car yet Toyota of Grapevine still checked my credit report. This showed as a hard inquiry on my report and has negatively affected my credit score relative to getting the best intere checked my credit report. This showed as a hard inquiry on my report and has negatively affected my credit score relative to getting the best interest rate possible for buying a house. I went in to the dealership and spoke with two people before Dustin Rogers, the manager, came to speak with me. He assured me that he would do what he needed to do to have the inquiry removed. After a month, it was still there. I visited Toyota again. I was kept waiting for nearly a half an hour before someone came to speak with me. That was only after I went to the salesperson who had originally sold me the car and explained my circumstance. He got someone to come out. Within one minute of speaking with me, that person (Mike) claimed I had an attitude and walked away. I would never do business with this organization again and have reported their actions to the Better Business Bureau. More