Texstar Ford Lincoln Mercury

Smart buyers beware. After expressing interest and stating purchase intent on a Sunday, I did not hear back from a sales associate until the following Tuesday. As of Wednesday (forth day after contact stating purchase intent on a Sunday, I did not hear back from a sales associate until the following Tuesday. As of Wednesday (forth day after contacting dealership) a price for the vehicle of interest has not been quoted. Despite emailing back and forth with a sales associate and sharing my information, no information has been provided about the vehicle of interest. 24 hours since the last “Thanks… I will be in touch email.” Very poor customer service from my limited experience… More

Top of the line!! I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier. More

Sam is the most personable Service Manager I have ever met. Service centers are right up there with the dentist or a lawyers office for me, and Sam blows that away. I feel comfortable and confident in w met. Service centers are right up there with the dentist or a lawyers office for me, and Sam blows that away. I feel comfortable and confident in what he says. You just don't get that "I'm about to be gouged" feeling. Work was performed quickly and professionally. Brett at the Quick Lane is the same. Both always remember my name and simply get things done. Every single person I've met in both shops reflect their leadership. The service department is exceptional, top to bottom. More