I found a BMW 135i convertible online and immediately inquired about it. Salesman Courtney called me promptly. He seemed to be a very nice guy and helpful. Financing was approved and I was planning to drive to Florida from Alabama to get the car. I put a $1000.00 deposit on the car right away. The next day, the price goes up about $1500.00. The owner said he didn't approve it to be posted online at that price and the car needed some paint and engine work which is why they were charging more. (Why are you not checking pricing before having someone post them online???) I stupidly ignore that red flag and say OK. I was first told it would be at a BMW dealership being repaired. A week goes by... nothing. I call back and they say its still sitting at the shop. Why? I've owned many BMW's and they overnight parts for repair. They lied.. it was at a side mechanic. I was told it would then be ready that next week. I booked a hotel for a few nights and planned to make a small trip for the car. The night before I leave, I called and what do ya know.. the car is still sitting in the shop! No work has been done to the car at all. My question is.. why was car posted for sale when it will take weeks to fix?! So I am already out money on the hotel since it was non refundable. I speak with the owner and he is quite the smart xxx. I had every right to be upset! He basically tells me that's how it is and I can wait or get my money back.... that's it! He does tell me they had more expensive cars to repair that were priority.. so he basically told me my business didn't mean anything. He does offer to refund my deposit back and also tells me (along with the salesperson) that I will have first dibs on the car once it is finished and that he will go in maybe half to have the car shipped to me. I said OK again after that red flag. I feel I had been pretty understanding through this entire process. So now, we are on the 4th week of buying this car. I text and called my salesperson. NO response. I left a message at the dealer to have him call me back. 24 hrs later and no response. I call the next day and spoke with a very nice receptionist. She collected my info and would have someone call me back. The sales manager calls me back quickly and says they have taken another deposit on the car from someone else and says the car has more issues etc... Basically, he is saying tough luck! I believe the owner did not want to pay any shipping on the car so they sold it to someone else. I advise ALL to STAY AWAY from this business. They have constantly lied to me and kept me hanging for 4 weeks! This business definitely has lots of room for improvement with customer service.
Update: Heidi... who seems to reply to everyone's reviews... always seems to have an answer (except when you're actually trying to purchase the vehicle). Funny how that works. She apologized, but then went straight into how it was not their fault for anything happening and not admitting to any of the lies told. She simply turns the FACTS against the person and tries to looks squeaky clean. Also Miss Heidi, I did not ask for my deposit back... your manager or owner offered it back to me stating I would be first in line for the car. A lie so he could sell it to someone else. Everyone, beware of their game they play! And If you read Heidi's comments on other posts.. this will tell you what type of customer service you will receive!