Let me start my saying that when it comes to customer service, I've worked with the best. I've worked in a Ford Lincoln store for 7 years that has won the president's award every year it was offered. We were in the top 2% of our nation for service scores, and dealership integrity.
These guys at Auto source are part of that 2%.
I'm up in Iowa, and found a very interesting car to purchase, a highly modified Lancer Evolution X SE. the internet price was very fair, with low miles and very clean. I was able to put a deposit down but wanted to hold it for 2 weeks instead of their normal 4 days. I got the usual "let me talk to the owner" type of "I'm sticking your neck out for you" kind of act but what surprised me is that the owner (Rob) called my cellphone directly to work it out with me.
My Salesman Ron has been fantastic. He has sent me many photos, and even took a video of the car for me since I can't easily see it in person. They have offered me a fair trade for my vehicle, as well as have been transparent in their dealings with numbers and logistics.
I had a small problem with the car being tuned on E85 fuel. There is plenty of that here in Iowa, but typically cars on E85 make more power than they really have any business making. The drive back would have been nail biting too as some stations were only 20 miles less apart than the range of a full tank of fuel.
To my surprise, they agreed to take the car to a performance shop at no additional cost, on my behalf, to have the car tuned before I even arrive to buy it! that's world class service. Unfortunately, I was informed at the shop that the DCT was slipping (dual clutch transmission).
This is not to the fault of Auto Source however... To get this clutch to slip required a wide open, sustained throttle pull... It would be about $5000 in parts and labor to beef the clutches up for the power.
Generally, any technician caught driving a car they don't own that is highly modified to make power, full throttle ripping it on the streets can kiss their job goodbye and wheel their toolbox onto a flatbed. So here is where Auto source really stood out to me.
I called up Rob and gave the bad news. His first reaction was to offer my deposit back even though it was previously non refundable. He would take the car back, fix it, put it back on the market with it's original cost + repairs. However I really wanted this car despite the work it needed to make it's full power. He then offered to help cover the cost of a rental car while it as being worked on. I appreciated that, but the timing really did not require it. So we agreed to talk later as he had an idea.
(Keep in mind, they are not making any additional money from me even though they are spending hours of time calling shops, moving the car around, doing research on previous owners)
Ron (The owner) then calls me back with an excellent idea. He hooks me up with a performance guy he knows very well, that can pull the transmission out at a fraction of market cost, so I can have the clutches rebuilt by a performance shop in Texas. The clutches will be stronger than what it previously had, handling up to 450 torque at the wheels. (roughly a capacity of about 750 hp)
Long story short, I would recommend these guys to ANYONE no matter WHERE you are on this planet. They will work FOR you above and beyond.
they did not need to take it to a shop for me, they did not need to source a place for me to have the work done, they never needed to agree to hold the car for weeks even though they had many other leads locally they could have sold to the same day-but they did.
The Auto Source is worth your time, and as a Lincoln brand champion of one of the highest rated dealers in the United States. They have impressed me with their unique attention to my scenario, and willingness to help with tasks other stores would typically deny.
I could be out doing something fun right now, but instead I just hit the character limit on google reviews for a dealership 1,550 miles away.
That is how much they deserve my advocacy. Well done.