The Autobarn Volkswagen of Countryside

No oil change Was told by John service manager I did not need an spot to get an oil change and the last cars were taken at 6pm I arrived at 430 pm was told the oil Was told by John service manager I did not need an spot to get an oil change and the last cars were taken at 6pm I arrived at 430 pm was told the oil tech was leaving at 5pm. I was not greeted when I walked in or acknowledged. Was left waiting for 6 mins before I asked if someone could help me. I would not recommend this dealer to anyone. Very sad that they said one thing and did another. I will take my buisness elsewhere. More

Generally pleasant experience Alex Espinoza was very easy to work with. There was a specific pre-owned vehicle in Autobarn's inventory that I was interested in. Alex did the normal Alex Espinoza was very easy to work with. There was a specific pre-owned vehicle in Autobarn's inventory that I was interested in. Alex did the normal things - such as arrange the test drive - but also ensured a couple safe operation-type repairs were made and coordinated with us so our own mechanic could inspect the vehicle. I really appreciated the straightforward, no-nonsense approach. Later this year I expect to buy another car and Alex is one of the people I'll consider working with again. More

First ever review I want to say that this is my official first review ever. I walked into that dealer looking for information and clarification about the new 2015 golf I want to say that this is my official first review ever. I walked into that dealer looking for information and clarification about the new 2015 golf and I got that and then some. I specifically dealt with the salesman Niko who knew these cars like the back of his hand. I had done my research and did so many times after we spoke and never was there smoke blowing. I went in and out of the dealer over several weeks talking with him and he never once pressured me, just made sure all my questions were answered. After many test drives I actually ended up buying a Passatt because it fit my needs better. His attitude and knowledge is probably the only reason I bought from there. I would love to say awesome things about the finance team but there's nothing to glorify there. Same ol stuff as many dealers. Even till now Niko calls or text to see how I'm enjoying my vehicle. The service department did take care of me this past Wednesday when I came in for the 10k maintaince and that was pleasurable. They even coordinated to have my vehicle detailed which I thought was above and beyond what they needed to do. I believe the gentlemens name who did it was Gomes and my car looks spanking new again. Will be going back for the Touareg pretty soon because of Niko. More

Great service This handsome young man was so friendly and kind he made our experience at The Autobarn great! Juan was very knowledgable and informative. If you're l This handsome young man was so friendly and kind he made our experience at The Autobarn great! Juan was very knowledgable and informative. If you're looking for a vehicle I highly recommend going to him for help More

My experience. Great experience. From start to end an excellent customer service. Every question or doubt I had was answered. Even, the next day of buying the car I Great experience. From start to end an excellent customer service. Every question or doubt I had was answered. Even, the next day of buying the car I was welcomed to the Volkswagen family. More

beyond satisfied My wife and I purchased a certified VW Passat. Great car. Great price. Great service. Trifecta of car shopping. We highly recommend Autobarn of Countr My wife and I purchased a certified VW Passat. Great car. Great price. Great service. Trifecta of car shopping. We highly recommend Autobarn of Countryside! More

Go the extra Mile I decided to purchase a 2015 Jetta GLI for my son and Autobarn of Countryside had one on the way but wasn't to be released to dealers until mid Decemb I decided to purchase a 2015 Jetta GLI for my son and Autobarn of Countryside had one on the way but wasn't to be released to dealers until mid December. They persistently contacted the distributor to get the car shipped to them since we already agreed to purchase the car and had placed a down payment. They contacted us today 11/28/14 to tell us the car came in. We picked it up 3 hours later. No other dealership has ever went out of their way to take care of me like they did. They are a top dealer that really shows care about their customers and the customer experience. More

Great experience!! Juan Espinal was a great salesman. He made sure to show us cars that met our needs and he gave us time to reflect on what worked for us. When it came Juan Espinal was a great salesman. He made sure to show us cars that met our needs and he gave us time to reflect on what worked for us. When it came time for us to discuss prices he was open minded and patient with us. After everything was done he took time out to make sure I understood all the features my car had to offer. I now have a 2014 Jetta. I recommend Juan Espinal if you are thinking of going to Autobarn in Countryside. More

Best car buying experience Today I purchased a Passat 2014. This was by far the best experience I have ever had when it comes to purchasing a new car. I took the time to educate Today I purchased a Passat 2014. This was by far the best experience I have ever had when it comes to purchasing a new car. I took the time to educate myself on the Passat. Adam, was the most welcoming salesman. He made sure to find out what I wanted, and went with me on a test drive. I already had a list of questions, but he slowly but surely answered all my questions plus more. He showed me the different packages and trims. He even went to the extent of working with me on a payment that I was happy with. He made sure that there was no questions unanswered. I cannot say enough good things about him, plus he is a veteran like myself. He was very knowledgeable on Passats and cars in general. After I was done with financing he made sure to help me with syncing my phone to the car and answering even more questions. I give this whole experience 10 stars. If you are looking into a Volkswagen make sure to talk to Adam!!! More

Amazingly easy/painless process!! My husband and I went to Volkswagen in Countryside after doing our research online and looked at a pre-owned CC. Adam Stratton was the salesperson th My husband and I went to Volkswagen in Countryside after doing our research online and looked at a pre-owned CC. Adam Stratton was the salesperson that helped us through the purchase. He was extremely knowledgeable, friendly, and easy to talk to. The entire experience was a delight because of Adam! We never felt pressured or like we were being lied to just to make a quick sale. The rest of the sales/finance team was great too. I would definitely recommend anyone looking for a Volkswagen to hit up the Autobarn in Countryside and ask for Adam! More