The Autobarn Volkswagen of Countryside

I bought a used car that had a service light go on after I put 200 miles on the car. Brought it in and they said they would make it right and take care of it at no cost. The car probably needed more repai I put 200 miles on the car. Brought it in and they said they would make it right and take care of it at no cost. The car probably needed more repairs than either of us thought. They kept to their word and never drifted. They kept me posted on progress while car was with them daily. They offered me a loaner when it looked like it could take more time to repair. This was the the finest experience I have had EVER with a dealer service department. When in the new or used car market again, my first trip will be to visit Autobarn Countryside. Todd Maca and Steve Lagesse in service department were a pleasure to work with for my car repair. When I make my next purchase from Autobarn of Countryside these two guys should receive the sales commission. OUTSTANDING SERVICE that is tough to find these days. This dealership has figured out key to success is great service!! More

I am from Texas and I was here on business, and I bought an 2005 Ford Excursion, from Raul. He was excellent to deal with. He took very good care of me all the way thru the process. I would buy another vehi an 2005 Ford Excursion, from Raul. He was excellent to deal with. He took very good care of me all the way thru the process. I would buy another vehicle though him in an heartbeat. All of the staff at the Autobarn are also very helpful and friendly. Please give Raul and the Autobarn a try..... Jerry Lunak - Dallas, Texas...75022 More

Over the last 40 years I have owned at least 12 new vehicles and I have dealt with at least 6 different dealerships. What I have found that separates the Autobarn from the others is the quality of the vehicles and I have dealt with at least 6 different dealerships. What I have found that separates the Autobarn from the others is the quality of the service I have received. Every time I have taken my vehicle in for service at Autobarn the service has been done in a timely and thorough manner. The service department (especially Tod Maca and Randy Maca) is very courteous and always explains the work to be done on my vehicle. When I needed to replace my Passat I first went to Tod and Randy for their recommendation as to what vehicle would fit my driving needs. I drive over 120 miles to work and back each day and I am pleased to say that my new Jetta TDI is getting between 40 and 42 miles per gallon. Dan Bareither More

I had a very pleasant experience purchasing my new Golf TDI. Marek was exceptionally helpful in finding the color of my choice from another dealer and giving me the best possible deal. This is the third TDI. Marek was exceptionally helpful in finding the color of my choice from another dealer and giving me the best possible deal. This is the third car I have purchased from him and the Autobarn. More

I spoke with Rodney Garmon by phone about a car that I'd seen on the Internet. He was most helpful in providing additional details and when I decided to fly to Chicago to see it in person, Rodney met me at seen on the Internet. He was most helpful in providing additional details and when I decided to fly to Chicago to see it in person, Rodney met me at the airport and drove me to the dealership. He had the car completely prepared and ready for me to drive away if/when I decided to buy it. I did and he processed the required paperwork quickly and effortlessly. It was a genuine pleasure working with him and I was impressed with his knowledge of the car (not a Volkswagen)and its features. He made my car purchase a joy and I highly recommend him to anyone who wants to work with someone who is knowldgeable, friendly, and honest. He's the best of the best. More

I have been coming to Autobarn Countryside for many years and over those years I have watched the sales and service department go through constant changes in an effort to improve the experience for the years and over those years I have watched the sales and service department go through constant changes in an effort to improve the experience for the customer. I am never intimidated or afraid to take my vehicles in to the Autobarn Dealership in Countryside because I know that I will always be treated fairly, and respectfully. When I take my vehicles in for service I know that when one of the service representatives tell me that I need something done that they have my best interest in mind, and I can be rest assured that they are being honest and straight forward. I especially like that I can call, and speak directly with a service representative who knows exactly what is happening with my vehicle, and they ensure that the work is being done in a timely fashion. EVERY service representative that I have dealt with has a unique, charming personality, and sense of humor that is simply delightful in every regard. I mean, they really understand the angst a customer is facing with the prospect of spending a large sum of money in todays economy in order to keep their vehicle in top shape. Subsequently, they go out of their way to research coupons and other discounts and apply them accordingly to ease the customer's stress. The parts department is on top of their game. I have yet to be told that a part for my vehicle is not in stock to the extent that it will inconvenience me or my family. It is obvious that every effort is being made to ensure that the inventory is kept up to above standard. Sometimes, when I am waiting for my vehicle, I watch the interaction of the employees with everybody they come in contact with, and they never wain. The mechanics have a great relationship with the service folks and it is clear that there is great communication going on. I like that the mechanic working on my vehicle, if necessary, will talk to me directly to help me understand the issue(s) with my vehicle. It is obvious that they know their craft, and make sure I understand; all with a smile and great sense of humor and assurance that it will be ok. The sales department does a great job, too. I like that when I walk around, the salesmen greet you nicely and are low pressure. They engage you and seem genuinely interested in you as a person, not just as a potential sale. I cannot say enough about the entire Autobarn of Countryside experience. Mike Blackburn PO Box 153 Western Springs, IL. 60558 More

I went in thru the Costco Auto Plan and walked out a very satisfied Proud Owner of a new Jetta. The saleman Raul Cano that I had was very easy and honest to work with and very familiar with the Jetta and al satisfied Proud Owner of a new Jetta. The saleman Raul Cano that I had was very easy and honest to work with and very familiar with the Jetta and all its accessories. The evening I went to pick up the new car he spent a very long time with me explaining all the features and how to use them. He even set many of them up for me upon request. I would highly recommend any of my family or friends to him and the Autobarn of Countryside. More

We searched from Green Bay to Fort Wayne for the Jetta Sportwagen we wanted and found one (seemingly hidden) not to far from home in Countryside. The sales process was better then expected. None of the, Sportwagen we wanted and found one (seemingly hidden) not to far from home in Countryside. The sales process was better then expected. None of the, What do I have to do to put you in a car today business. Anthony Whitlock knows the product and seemed happy to let the car sell itself as he pointed out the features. Our first service appointment, new car check up I think it's called, scheduled easily and confirmed by email. Then reminded by email including a link to change the appointment if needed. We arrived on time, greeted well, told Steve about a few sample issues and he told us it would take an hour. It took 56 minutes.. close enough. The waiting area was clean, stocked and while I brought a book I found myself watching the television. The time went quickly. I'll also mention that while I was waiting I spoke with the Parts guy, Brien, as I want a cargo divider installed. Turns out they've been discontinued but Brien said he'd look for one and I've had two update phone calls on the subject (so far). Can't really ask for more then that. The Wagen was delivered back, we went over some details of the work done. I left. More

I drive past the dealership I bought my 06 Passat at and go out of my way to get to the Autobarn because the service there is fantastic. They're friendly, fair, expertly trained, responsive, and I feel like go out of my way to get to the Autobarn because the service there is fantastic. They're friendly, fair, expertly trained, responsive, and I feel like I'm a valued customer there. I can't say that about a lot of places. They shuttled me to and from work without hesitation. I've fought with previous dealers to get a one mile ride. More

We are very happy with our purchase at Volkswagen Autobarn of Countryside. Nick and the entire staff were very nice, attentive and patient with us and our two young children during the entire proces Autobarn of Countryside. Nick and the entire staff were very nice, attentive and patient with us and our two young children during the entire process. Nick was very knowledgeable about all the cars we were considering and answered all our questions. Financing was quick and easy. The online price of the vehicle we purchased was great (we researched using Edmund’s etc.), the trade in value was good, and the financing was lower than our bank’s. Our “new” used car was in great condition. We had a great experience and we highly recommend them! More