The Car House
Kinnelon, NJ
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I've read all the bad reviews. I haven't ran across the things they have I have nothing but praise for more and the staff there I bought a 2016 Chevy suburban delivered and I must I haven't ran across the things they have I have nothing but praise for more and the staff there I bought a 2016 Chevy suburban delivered and I must have asked the right questions cuz I got the right answers everything they said turned out to be right thank you and I'll deal with you again. More
I am very disappointed with this dealership. I have been talking to a sales person all week, says he will call back, never does. I call him, forgets who I am and what car I want. I ask for pictu I have been talking to a sales person all week, says he will call back, never does. I call him, forgets who I am and what car I want. I ask for pictures of the interior, pawned it off on someone else, and then they don't do it either. Requested the pictures 4 times, still waiting. I planned to go down and purchase it, they jacked the price up. I called to talk to a manager, pawned the complaint off to someone else. Best part, that person wasn't there. I suggest people think long and hard about going there, I know I won't. More
Robert and Laura are top notch. The car is exactly as I expected it. The paperwork was all set upon arrival. I came from Utica NY, by train, to get my car. Car House picked me up at The car is exactly as I expected it. The paperwork was all set upon arrival. I came from Utica NY, by train, to get my car. Car House picked me up at the station in Wayne,NJ. The transaction went very smooth. Marty Quinn W. Winfield, NY More
BEWARE! THESE PEOPLE ARE LIARS. THEY WILL MAKE A DEAL QUICKLY BUT DONT STAND BEHIND THIER VEHICLES. THEY ARE NOT TRUST WORTHY AT ALL, I PURCHASED A JEEP FRO THESE PEOPLE ARE LIARS. THEY WILL MAKE A DEAL QUICKLY BUT DONT STAND BEHIND THIER VEHICLES. THEY ARE NOT TRUST WORTHY AT ALL, I PURCHASED A JEEP FROM THEM IN OCTOBER 2023. I PAID CASH , AND BOUGHT A WARRANTY ALONG WITH IT TO TRY TO PROTECT MYSELF FROM EXPENSIVE REPAIRS IF NECESSARY. I DROVE IT 3 AND A HALF WEEKS BEFORE IT STARTED HAVING MAJOR ISSUES AND ENDED UP HAVING TO GO TO THE TRANSMISSION SHOP . THE WARRANTY COMPANY WOULDNT PAY ANYTHING TOWARDS THE PROBLEM BECAUSE ITS PREEXISTING IN THEIR VIEW! I THOUGHT THATS WHY YOU BOUGHT A WARRANTY! SO FAR I HAVE PUT 8000.00 INTO THIS VEHICLE. AND HAVE TRIED TO REACH OUT TO THE DEALERSHIP LIKE THE WARRANTY COMPANY TOLD ME TO DO WITH NO ANSWERS FROM ANYBODY ! AS SOON AS THEY GET THE MONEY YOU CAN FORGET ABOUT HEARING FROM THEM EVER AGAIN ! SO GO SOMEWHERE ELSE! THE SALESMEN ARE ALL YOUNG KIDS THAT DONT KNOW ANYTHING ABOUT THE VEHICLES AND TROY THE FINANCE MANAGER DOESNT EXPLAIN ANYTHING TO YOU UNLESS YOU ASK THE QUESTIONS! More
Make sure you take your time reviewing all documents. They are theives. Fortunately for me the car was good. I wouldn't buy from them. Taking them to court over not refunding my gap insurance that I didn They are theives. Fortunately for me the car was good. I wouldn't buy from them. Taking them to court over not refunding my gap insurance that I didn't want. Buy elsewhere! More
IT WAS GARBAGE. NO ONE CONTACTED ME ABOUT THE PRICE I OFFERED.ITS PAR FOR THE COURSE.PEOPLE LIE THEIR xxxxx OFF ONLINE.NOTRUTH ONLINE. NO ONE CONTACTED ME ABOUT THE PRICE I OFFERED.ITS PAR FOR THE COURSE.PEOPLE LIE THEIR xxxxx OFF ONLINE.NOTRUTH ONLINE. More
This place is not to be trusted! My daughter bought a car there in November 22' and here we are in mid February 23' and are told they don't have the title!! When you call and inquire My daughter bought a car there in November 22' and here we are in mid February 23' and are told they don't have the title!! When you call and inquire it's always we will call you back, and as usual never receive a call back! More
Great service and great employees. The staff are very helpful, nice and friendly. They were patient with me getting my first car and asking a lot of questions. The staff are very helpful, nice and friendly. They were patient with me getting my first car and asking a lot of questions. More
In one word, DON'T! ! Do not buy a car from this location or the one in Bloomingdale. I made the mistake of buying a Cadillac from here and after 2 days the engine star ! Do not buy a car from this location or the one in Bloomingdale. I made the mistake of buying a Cadillac from here and after 2 days the engine started sputtering and check engine light came on. I brought it back and they said they would fix it. They had the car for a full month, no exaggeration, and after 2 days the engine is sputtering and check engine light is back on. I bring it back and after another week I get it back and you guessed it, 2 days later the engine is sputtering and the check engine light is on. I bring it back and without even checking it out the "mechanic" says he doesn't know how to fix it. Doesn't that fill you with confidence when a mechanic tells you that he doesn't know how to fix a car?! At the time of the purchase they told me they would swap out the car if they couldn't fix it. When it came time for that they didn't honor it, it wasn't in writing, that was my fault but they are not honorable. That should tell you all you need to know. The cars that they have at the Car House were either in severe accidents and totaled by the insurance company or were set for disposal. If you do choose to go to the Car House demand that you be able to take it to your mechanic to check it out. If they refuse walk off the lot because they just told you all you need to know about the car, they don't want a reputable mechanic to tell everything that is wrong with the car. Learn from my mistake, do not go to the Car House. Run away as fast as you can. More
They were very professional. The sales agent really took his time. They came down on the price and double the warrantee. .. The sales agent really took his time. They came down on the price and double the warrantee. .. More