The Ford Store San Leandro - Service Center

Owens is a very nice young man made sure my mkz was well taken care of while at the dealership should be more people like him working there well taken care of while at the dealership should be more people like him working there More

I was told there was a recall part to do the recall repair on my F150 on the 23rd of May. On the 23rd, I make an appointment for June 5th to get the recall repaired. I’m told the part will be ordered. repair on my F150 on the 23rd of May. On the 23rd, I make an appointment for June 5th to get the recall repaired. I’m told the part will be ordered. I bring my truck in on Thursday the 5th. There was no part, but they kept my truck for two days until the end of the day on the 5th, and nobody checked to see if the parts were available. So nobody could tell me the parts weren’t there. So I get a phone call on Thursday at the end of the day, not to tell me there was no part, but to tell me my truck wasn’t finished because the shop was backed up. Now, again, this is a continuation of work started on May 23rd, so my truck should have been at the front of the line. Then on Friday, I call at 2:30pm to ask if the recall repair is done, to be told the guys are finishing up. Now mind you, I’m still under the impression the repair is being done. Still am not told there is no part. I get a call around 5pm on Friday to finally, after two days, tell me there was no part, and that they just inspected the rear axle and bolts. Somebody screwed up. That inspection could have been done on Thursday and I could have had my truck back the day I brought it in. NOT OKAY. More

It has been awhile since I had any work done at the SL service center, they did a great job, ty Tom service center, they did a great job, ty Tom More

This was a service request related to a Ford service bulletin. The issue was resolved. The valet service, which was much appreciated, was great. bulletin. The issue was resolved. The valet service, which was much appreciated, was great. More

This was a service request related to a Ford service bulletin. The issue was resolved. The valet service, which was much appreciated, was great. bulletin. The issue was resolved. The valet service, which was much appreciated, was great. More

To date has been very accommodating. Like the service department. Hope the good experiences keep coming Like the service department. Hope the good experiences keep coming More

Excellent experience for the service thanks no waiting lest and 10 minutes delivery me car to mi house. lest and 10 minutes delivery me car to mi house. More

Need to improve customer experience Not responding to customers needs regarding updating service issues No call back regarding vehicle repairs customers needs regarding updating service issues No call back regarding vehicle repairs More

Great service no complaint on time friendly service advisor keep it up will be back before end of year for oil change advisor keep it up will be back before end of year for oil change More

The manager Paul was great and professional! If it wasn’t for him my problem would not have been solved. Thanks so much Paul for your kindness! If it wasn’t for him my problem would not have been solved. Thanks so much Paul for your kindness! More