The Ford Store San Leandro

I have been a customer of Ford Store San Leandro ever since they opened up on Marina Blvd. I have never had a bad experience with this dealership. Recently, I brought my car in for scheduled service, got the work done, and got the car back in two hours. Kudos to Billy Severs for his excellent customer service.

One of the main reason I keep bringing our 2013 Lincoln MKX for service @ Ford San Leandro is Simon Ortiz. He has always taken good care of us through the years not only with the Lincolns we've purchased but with the Fords (F150 trucks-3 of them) we have owned. I always ask for Simon when I bring our vehicles for service, & if he is not there I reschedule when he is working-that is how much confidence I have in him & the service department.

Finally got 5000 miles on my 2018 F150. Paul was nice and easy to talk too. In and out as promised. Will be back to see again.

Robert at service department was very helpful and always kept me updated on how my car was coming along really glad how my car turned out !

Billy was amazing. He kept me informed and knows what he’s doing. He’s the only one I go to. He’s helpful a

Paul was a fantastic service advisor and took care of all my needs, while keeping me informed throughout. Best service yet at this location, thanks.

Very smooth getting my car serviced. Antonio was friendly and courteous. The car was serviced quickly and met y expectations. I Will be back in the future.

The car had an error light indicating low tire pressure even after the checking the tire pressure manually. I was not sure why the error light would not go out. The staff was professional in making the appointment and taking the car in for service on the day of the appointment. I indicated that the error light was an issue and also suggested they change the oil. When the car was returned, the error condition was solved and the oil was changed. The only downside was that the reason for the error light condition was not documented. In any case, the staff was very professional and I was happy with the work done.

Paul and his staff worked at a fast pace while being exceptionally nice. I hope to utilize the San Leandro Store for service in the future

Great service writer that has always taken ownership of my issues on all the vehicles he has worked with. The last Cistercian’s was exceptional Always 💯 % plus+++++