I have a 2014 F150, the engine catastrophically failed at 1,700 miles and just under three months old (back in March 2015). Had the truck towed to Ford, I was offered a rental car at my cost if I went over to Enterprise. I was told replacing the vehicle was out of the question. It took service two business days to look at it. Updates from the service advisor never came, even though he said he'd keep me updated. Average wait time on hold was 8 minutes per call. Three weeks later I finally got the truck back with a new engine. Ford offered me an extended warranty for the inconvenience, when I told them I already purchased that with the truck I was told no. Turns out I was sold a third party warranty, getting a refund was like getting water from a stone, but since I had an e-mail from corporate Ford the finance manager agreed to refund the third party warranty.
Next was my 2011 Ranger. I scheduled an appointment to have the left front wheel bearing inspected as it was making noise at 37,000 miles (this is July 2015). The truck sat in service for a full day before they even looked at it, why the xxxx did I make an appointment?!? Failed bearings and a scored spindle later, it was another business day before the parts were ordered and a second day before the parts came in. It would be another day after the parts came in that the truck would be worked on. Like my previous experience with the F150 average wait time on hold was unacceptable, but had improved to an average of 6 minutes.
Don't take your vehicle to San Leandro Service unless you plan on leaving it there for at least a week.