I have to say that I think you must have paid attention to my prior assessments of the service received at San Leandro Ford Store. The last two appointments (one for maintenance and the other for mechanical repair) have been a 200% turn around in my previous experiences. My hope is that this will be the same going forward as I was seriously thinking of changing my regular maintenance service to another Ford Agency. Thank you for listening.
I always take my car to this dealership for service. I receive good service on the vehicle and the Advisors always listen to my concerns. On this visit I had to explain a problem not covered in The Works and the Advisor noted it and handled it. The problem was fixed, that's what's important.
The staff was very friendly and took care of all my needs. My service advisor Kevin was very knowledgeable and helpful. The receptionist Tina was pleasant and directed me to where I needed to go. The salesman JR showed me the new model of my car while I waited. Keep up the great work everyone!
My experience was a 5 star rating.
I experienced a courteous on time check-in.
I was given all the information of what I getting down and recommendations. Professional and attentive service was provided to me.
I was satisfied.
"Had a very pleasant experience very happy with outcome."
We were in and out very quickly and happy with our sales person and finance person they were very on top of making sure it went smoothly and comfortable about our experience there. This has been our 3rd car purchase with this dealer and would use them again in the future.