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The Ford Store San Leandro - Service Center
San Leandro, CA
380 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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380 Reviews of The Ford Store San Leandro - Service Center
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December 05, 2023
After initially being unhappy, the service manager came through and resolved ALL issues. Restored my faith in car dealers, Paul Galvao is THE MAN! through and resolved ALL issues. Restored my faith in car dealers, Paul Galvao is THE MAN! More
by starke49
Verified CustomerEmployees Worked With
Paul Galvao
December 04, 2023
David was great! Good communication, good advice. I never thought I'd buy tires from a dealership but it was a good deal and great service. Good communication, good advice. I never thought I'd buy tires from a dealership but it was a good deal and great service. More
by annembevan
Employees Worked With
5
December 03, 2023
Robert ordered a new climate control bevel under warranty. The part was installed and the fitment is off reached out to Robert to see if the old part was still at the dealership but he did return my warranty. The part was installed and the fitment is off reached out to Robert to see if the old part was still at the dealership but he did return my call . More
by dmendalla
Employees Worked With
Robert
November 29, 2023
Excellent service my car was done in a timely manner had to wait a week for parts but they gave me a rental car . Car back Wednesday before Thanksgiving day. Billy was always keeping me informed and showed to wait a week for parts but they gave me a rental car . Car back Wednesday before Thanksgiving day. Billy was always keeping me informed and showed much respect for me. Thank you More
by jcsontoyo
Employees Worked With
Billy
November 26, 2023
David was great. Although, during check out, cash was no longer permitted as a form of payment, which seems ridiculous. Second, it seems weird that a Ford dealership Although, during check out, cash was no longer permitted as a form of payment, which seems ridiculous. Second, it seems weird that a Ford dealership doesn't offer military discounts to active duty military. More
by milewskin
Employees Worked With
David
November 12, 2023
Service department is horrible. Car was in service department over 5 months for the same exact exact problem they already repaired 4 times! After having my vehicle in their shop for Car was in service department over 5 months for the same exact exact problem they already repaired 4 times! After having my vehicle in their shop for 5 long months went to pick up my car, when I arrived my car wouldn’t even star! Which means it had been sitting and no one test drove before calling me to me to pick up. Test drive my car and still wasn’t driving correctly so I left it at dealership. Get a call about week later to pick up my car again! Test drive proceed to get get on highway and my car is smoking! Exit highway to safe location wait for tow truck to be towed back to dealership! This is after 5 months of my car being their shop! Tow truck driver arrives and noticed my caps were not on under hood which was causing my car to smoke. Get a call about a week later to pick up my car. Test drive notice something weird leave car again there again. Get a call about 3 days later to pick up car. Test drive everything seems fine. Well guess what after having my vehicle less than 3 months it’s back at the service department in a different location with ford for the same problem. Oh there’s a leak too that was overlooked and should have been noticed when car was diagnosed. Customer service was horrible never received updates within the duration of my car being there, I always had to call. Paul is rude. This was the worst experience I’ve ever had at a dealership! Hostile environment. Makes me second guess if I want to remain a ford customer More
by Fuller1147
Employees Worked With
Paul
