The Ford Store San Leandro - Service Center

Do not bring your vehicle here for a diagnostic of any kind. They will charge you 250.00 on a guess. Brought my vehicle in for lower body noise. Which I thought was somewhere around the drive shaft. All t kind. They will charge you 250.00 on a guess. Brought my vehicle in for lower body noise. Which I thought was somewhere around the drive shaft. All they did was listen to a noise by driving it around the block and say the whole transfer case needed to be changed. Then wrote on the paperwork it took 1.7 hours to do that. And that justifies the charge. To further justify their claims they said they put it on a lift and heard the noise. But the transfer case doesn't make a noise in park or idol with my vehicle. The only way to truly diagnose a transfer case is with oil sample from transfer case or transmission. This Ford dealership ( Service) department is a bunch of crooks. You'll see if you don't listen to this warning. Told the GM about rectifying the situation but of course they are a close nit mafia. Now I have to bring it up Ford corporate. Terrible how these places are still out there. More

Service dept. NEEDS training on how to communicate with customer's I had issues with my most recent visits 4-15-22 and 4-22-22 Failure to be notified and failure NEEDS training on how to communicate with customer's I had issues with my most recent visits 4-15-22 and 4-22-22 Failure to be notified and failure to have the courtesy car notified to pick me. and other failures..... More

I can’t speaks for the sales department, but as far as the service department! Let me tell you! I have never in my life seen a group of guys that are so comfortable with their jobs! No teamwork, no accoun the service department! Let me tell you! I have never in my life seen a group of guys that are so comfortable with their jobs! No teamwork, no accountability, every man for themselves type of work culture, cockiness, arrogance. God forbid you ask for help with someone other than your “rep” if you only take your vehicle to Ford like most of us do on here you know how the process works. In this establishment they don’t seem to know how it works or where to begin. Folks, if you’re going to believe something on the internet today, please let it be this and DON’T schedule any services to this place. Drive the extra 20-30 mins to the next Ford if you have to! Henry Ford is rolling in his grave… More

Not impressed. Went there to order a bed liner and cover, couldn’t see the parts computer because of a thick plastic barrier. Couldn’t access it on my phone. He suggested I go home and access it on my comput couldn’t see the parts computer because of a thick plastic barrier. Couldn’t access it on my phone. He suggested I go home and access it on my computer to view it. I bought them anyway. They called me several days later to say the parts are on. Transferred me to service and no one answered. Left a message, got to call back. Phoned bank, left another massage. This is rediculous. More

I took a van with a wiring harness fire damage in. They gave me a price around $6,000 and I got the work done in 1/3 the time quoted for 1/3 the price at another dealership. I don't mind these guys n gave me a price around $6,000 and I got the work done in 1/3 the time quoted for 1/3 the price at another dealership. I don't mind these guys not wanting the job. I do mind being given a "go away" price that would have shafted me had I accepted it. I'm not a soft-skinned person, and don't get irritated easily. I felt that there was dishonesty and deceit involved in how I was treated by the service writer and am now happy to drive 25 miles down the freeway to their competitor, who has yet to give me the creeps. They did NOT do the work for me. More

The schedule of maintenance is accurate .They really entertain and attend to your needs.One of the best I’ve known.They are approachable the service is on right time entertain and attend to your needs.One of the best I’ve known.They are approachable the service is on right time More

I've been getting my vehicle serviced here for years. They have always done a fine job on the car as well as been pleasant in dealing with me. They have always done a fine job on the car as well as been pleasant in dealing with me. More

Text Message Service Appointment The text message to set up service was the best ever to arrange service. It was much easier than calling for service. At the dealership to service wa The text message to set up service was the best ever to arrange service. It was much easier than calling for service. At the dealership to service was extremely efficient. More

The service employee that help me was very professional his name is Billy he called me to let me know that I needed lug nuts his name is Billy he called me to let me know that I needed lug nuts More

Excellent service visit. I was very satisfied with how everything was handled. The service visits at the Ford store are always handled very well and appreciated. everything was handled. The service visits at the Ford store are always handled very well and appreciated. More