The Ford Store San Leandro - Service Center

Excellent Service People are always courteous and efficient and the requested work completed as requested and on time. I would definitely recommend them to anyone in ne People are always courteous and efficient and the requested work completed as requested and on time. I would definitely recommend them to anyone in need of sales or service. More

You own up to the problem and fixed it. How cool was that? My first review/Survey was not happy with your service. But the second time around was the charm. I received attentive service and the problem was s My first review/Survey was not happy with your service. But the second time around was the charm. I received attentive service and the problem was solved in record time all the while you made sure I was not inconvenienced in any way. Thank you for providing a VIP service for me. More

GREAT DAY AT THE FORD STORE SAN LEANDRO Took my Focus in for a 18 month service check and Christina was great in doing her job. I had a appointment so I was in and out in less than 30 min. w Took my Focus in for a 18 month service check and Christina was great in doing her job. I had a appointment so I was in and out in less than 30 min. which was great. More

Excellent responsiveness After I got a flat tire, I called Service to check if the tire was in stock. Paul checked and told me that I could come in the next day. After I got a flat tire, I called Service to check if the tire was in stock. Paul checked and told me that I could come in the next day. More

Expedition Maintenance Fast service, friendly employees, great communication, easy to schedule an appointment, very clean facility, fun to look around while waiting for serv Fast service, friendly employees, great communication, easy to schedule an appointment, very clean facility, fun to look around while waiting for service to be completed Will definitely come again More

Billy Severs did an excellent job as my Service Advisor. He was very knowledgeable, answered all of my questions, and my car was ready at the time promised He was very knowledgeable, answered all of my questions, and my car was ready at the time promised More

Problem identified and fixed quickly. It was very helpful to be given the Service Managers mobile phone number. It was also handy having a Ford extended warranty; $3000 turned into $100. helpful to be given the Service Managers mobile phone number. It was also handy having a Ford extended warranty; $3000 turned into $100. More

Best ever Christine was welcoming, EXTREMELY knowledgeable and capable. We have always had good service, but this was the best! And we got UBERed both ways with Christine was welcoming, EXTREMELY knowledgeable and capable. We have always had good service, but this was the best! And we got UBERed both ways with fast and friendly drivers. And the whole 60,000 mile service checkup took a little over 2 hours. We were thrilled. Our 10 year old Focus drives like new. More

Best service experience Izzy worked hard to ensure that all of the right maintenance service was performed on my car at the best possible price. I was left feeling as though Izzy worked hard to ensure that all of the right maintenance service was performed on my car at the best possible price. I was left feeling as though I had paid a fair price for quality work and received outstanding service from Izzy, who even towel dried and vacuumed out my vehicle after it was ready for pick up at a time when he could have been on his way home! More

Good service experience 9making up for the past) I have yet to retrying making unsuccessful appointments online or by phone, but making two separate appointments in person was very fast and successfu I have yet to retrying making unsuccessful appointments online or by phone, but making two separate appointments in person was very fast and successful. I got checked in quickly the morning of the appointment, and the work was done in a satisfyingly amount of time (I waited at Starbucks across the street, then in the showroom). There was no pressure to add services, although some of this may have been to the inability to add more work tickets into a busy shop schedule. Anyway, it feels that things are improving. Ok - Simon was pretty good! More