The Ford Store San Leandro - Service Center

Amazing billy is amazing.Takes time out of his day to call me takes time out of his day to check on my parts takes time out of his day to make sure everything billy is amazing.Takes time out of his day to call me takes time out of his day to check on my parts takes time out of his day to make sure everything’s good to go. More

I don’t know if is cuz they have to many clients or lees workers but the service is really bad now. Last month I bring my car and my son car the fallow week and the service was so horrible, I saw my car par workers but the service is really bad now. Last month I bring my car and my son car the fallow week and the service was so horrible, I saw my car parking outside of waiting area and they never calling me. More

Service Have been going to this service center since we got the car in 2015. I was quite surprised at the improved service as I had been unhappy with this cen Have been going to this service center since we got the car in 2015. I was quite surprised at the improved service as I had been unhappy with this center in the past appointments I’ve had. This appointment has been the best of all the times I’ve been at the place. Our service person was very attentive and responsive to our questions. The repairs and maintenance service done was also quite quicker than I had expected. More

Customer Service Billy Severs, our Service Advisor not only took care of several problems on our Explorer, but he also made sure our Ford Recall was taken care of du Billy Severs, our Service Advisor not only took care of several problems on our Explorer, but he also made sure our Ford Recall was taken care of during this Service Appointment. He kept us informed on the vehicles progress every day and the updates on incoming parts that were ordered for the repairs. Billy called us promptly when our vehicle was ready for pickup. This was the Best Service we have experienced from this Dealership in the past 6 years. Billy just did a Super job at taking care of our vehicle and keeping us updated on its progress. He has restored our faith in this Dealership going forward... More

Robert Cai Mr Cai was helpful and returned calls. I felt he was also honest He is definitely an asset to you service department and would want to work with hi Mr Cai was helpful and returned calls. I felt he was also honest He is definitely an asset to you service department and would want to work with him again. More

Great customer service Great customer service. Only one point of feedback would be to go over services done and completed with rep after service and explain if if everything Great customer service. Only one point of feedback would be to go over services done and completed with rep after service and explain if if everything went well with check up. I love my explorer More

very nice experience Billy Severs was very nice to work with. He reviewed my car needs with me and called when my car was ready. The estimated time for service was 2.5 h Billy Severs was very nice to work with. He reviewed my car needs with me and called when my car was ready. The estimated time for service was 2.5 hours and he called within that time. Nice experience! More

Excellent service as always. Excellent professional service as always . This is par for the course at Ford Store. I have been a customer of theirs ever since they opened on Marina Excellent professional service as always . This is par for the course at Ford Store. I have been a customer of theirs ever since they opened on Marina. More

Fast and friendly service. Fast and friendly service and convenient hours. Prior service done are always checked and advisor tells you what needs to be done or to bedone on a la Fast and friendly service and convenient hours. Prior service done are always checked and advisor tells you what needs to be done or to bedone on a later date. More

Good service Took me last minute and I was out quickly. Friendly and efficient. Worked in dealership and nice facility. More drink options would have been nice Took me last minute and I was out quickly. Friendly and efficient. Worked in dealership and nice facility. More drink options would have been nice l. More