The Ford Store San Leandro - Service Center

Excellent service and communication I always choose this dealer to bring my Explorer for service and repair. I find that all the members of staff are friendly and upfront and explain wha I always choose this dealer to bring my Explorer for service and repair. I find that all the members of staff are friendly and upfront and explain what will happen and the ETA on any work. Most recently I brought my explorer in as there was a warning light on. My technician called with regular updates on the diagnostics, repairs required and the cost of the work. The regular updates meant I had confidence in the work and when I would get my vehicle back which meant I could plan accordingly. More

Very friendly and helpful Needed someone to look at my tire it had a nail. They took me without an appointment and got me in out in a couple of hours Needed someone to look at my tire it had a nail. They took me without an appointment and got me in out in a couple of hours More

friendly staff quick service Service staff was very polite, kept me inform when the vehicle was ready. My vehicle was completed in one hour, which was far better then my last visi Service staff was very polite, kept me inform when the vehicle was ready. My vehicle was completed in one hour, which was far better then my last visit. More

Easy to work with. Easy to get an appt., quicky done, good price. They washed my van and did it very well. I do not know what else you want me to say. Easy to get an appt., quicky done, good price. They washed my van and did it very well. I do not know what else you want me to say. More

Great service Very friendly service writer Kevin was great ! Was greeted when I drove in from start to finish great experience 👍 They even washed my car very hap Very friendly service writer Kevin was great ! Was greeted when I drove in from start to finish great experience 👍 They even washed my car very happy ! More

Kevin Percell was great, Ford hierarchy isn't A bit over 7 weeks ago a complicated part that powered my entire dashboard when out so I brought it in for service thanks to Kevin Percell accepting i A bit over 7 weeks ago a complicated part that powered my entire dashboard when out so I brought it in for service thanks to Kevin Percell accepting it a couple of weeks before a regular appointment was available. Once the problem was diagnosed, though, he had to wait about 4 weeks to actually get the part from some Ford center (who had to get it from somewhere else). Once it was in something wouldn't work with the programming so some central service center tried to tell him it was the wrong part; he had to contact some other distant office to prove he did have the right part, then get back to the central service center (who reply the next day at best based on my experience) the actual repair was done in a day--7 weeks after I brought the car in. Kevin was generous and helpful, got San Leandro Ford Store to pay for a loaner for me, then tried diligently to get the Ford partnership who runs our service warranty to waive the $100 deductible given how long I was without my car but no dice. So, I'm entirely satisfied with San Leandro Ford and Kevin Percell but not with the other partners in his chain of command somewhere else distant from here that he had to work with on this "event." All praise to my local Ford Store, not much for the other service units (and warranty company) they have to work with. More

Good service always by experienced employees & good advisor Explanations of job to be done & done are understandabel by advisor, with courteous, friendly & patient demeanor. So far my Ford Escape has been o Explanations of job to be done & done are understandabel by advisor, with courteous, friendly & patient demeanor. So far my Ford Escape has been operating with no problem at all except for one flat tire a yeat or so ago.. More

General Maintenance I found this Dealership to be professional in their dealings with me. They have a Shuttle to get you to or pick you up from your destination. I found this Dealership to be professional in their dealings with me. They have a Shuttle to get you to or pick you up from your destination. More

Unresponsive, no accountability, lack of follow through Non responsive, lack of accountability and very poor customer service. I will not be returning to this Dealership again. After having my Mustang ser Non responsive, lack of accountability and very poor customer service. I will not be returning to this Dealership again. After having my Mustang serviced there for 5 years and then in the 5th year of my Ford Flex this past experience has been a Night Mare at best. My car has been "being serviced" for now a month. No follow on my calls and I still do not know the status of my vehicle. My next stop is contacting the corporate office to file a complaint about how disappointing and poor the service has been. More

Worst service ever When I bought the car, the salesman said they would take off an additional $1000 for paying cash. after signing all the paperwork and writing the c When I bought the car, the salesman said they would take off an additional $1000 for paying cash. after signing all the paperwork and writing the check for the whole amount, the finance guy said, no...we don't do that. Then they apologized because the salesman was in training and got his facts mixedup. That should have been my red flag!!! Then there was rodent damage to the wiring which I couldn't prove was done on their property. Then the engine transmission/brakes computer crapped out and left me stranded in a parking garage at Kaiser blocking traffic. It took them 3 weeks to do all the repairs and had to call 5 times just to get one call returned. Then when time for scheduled maintenance, couldn't get anyone to call me back or to answer my on-line request for an appt. Don't ever try to take your car here to be serviced. I went to Livermore...totally better service. More