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The Ford Store San Leandro - Service Center

San Leandro, CA

4.0
363 Reviews
Call Service Center (510) 902-1682

363 Reviews of The Ford Store San Leandro - Service Center

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November 03, 2024

The person who helped me from the beginning was very kind and efficient throughout the entire process of fixing my car. More

by angelicafajardo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon
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Nov 04, 2024 -

The Ford Store San Leandro responded

Angelica, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Simon met your expectations. Thank you again for choosing The Ford Store San Leandro. We look forward to having you as one of our valued customers for many more years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

November 01, 2024

Roberto was a great employee and helped me understand the process and break it down for me. He’s patient and was very kind. More

by Ulises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robero
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Nov 04, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Roberto and our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

October 31, 2024

Took to long resolve the problem and was not given an accurate completion time frame. More

by smunoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen - was very helpful.
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Nov 01, 2024 -

The Ford Store San Leandro responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com

October 30, 2024

Purchased my Lincoln MKX and solely maintained itat this shop. Can't recommend them highly enough! More

by swiftlyrun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
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Oct 30, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

October 29, 2024

I had a recall to be taken care of on my 150. Billy was the service contact guy. He was on top of things and kept me updated. Great dealership I would take my truck at this shop from now. More

by AMITESHPRASAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Oct 29, 2024 -

The Ford Store San Leandro responded

Thank you for your business and this review. We're happy to hear Billy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hamid Seifi Internet Director hseifi@sanleandroford.com

October 27, 2024

Rep. Owens and staff were amazing I was very impressed with his performance! They came through just like they said they would! More

by Lulureyes71
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen
Report | Print
Oct 27, 2024 -

The Ford Store San Leandro responded

Lulu, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Owen and our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

October 27, 2024

The service was excellent. My transit is a used van with over 89,000 miles. After taking my van from concord ford that made many mistakes in repairs, I will only take the trans More

by Cheri121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I do not have the invoice in front of me. If you check the worksheet, you should be able to find him.
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Oct 27, 2024 -

The Ford Store San Leandro responded

Cheri, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Hamid Seifi Internet Director hseifi@sanleandroford.com

October 22, 2024

Brought in for Diesel emissions check engine light and codes again. Dealership is veryu responsive on a truck that has many factory emission issues. After repair, had to bring back again 4 days later for More

by rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Severs
Report | Print
Oct 23, 2024 -

The Ford Store San Leandro responded

Rob, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at The Ford Store San Leandro to be a positive one. Please don't hesitate to reach out if you need anything else. Hamid Seifi Internet Director hseifi@sanleandroford.com

October 19, 2024

Very helpful and knowledgeable about their Ford products. Always informative about what’s going on with vehicle. Friendly staff. More

by allecia.sanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Severs
Report | Print
Oct 20, 2024 -

The Ford Store San Leandro responded

Thank you, Allecia! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing The Ford Store San Leandro. We look forward to having you as one of our valued customers for many more years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

October 17, 2024

Miguel is a true professional. Punctual and solid communication. Completed the recall service very quickly and efficiently. More

by Shung8420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Oct 18, 2024 -

The Ford Store San Leandro responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Miguel and don't hesitate to let us know if we can be of further assistance. Hamid Seifi Internet Director hseifi@sanleandroford.com

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