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The Ford Store San Leandro - Service Center

San Leandro, CA

4.1
388 Reviews
Call Service Center (510) 902-1682

388 Reviews of The Ford Store San Leandro - Service Center

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January 18, 2025

Bad service. They had go 3 times for my truck and they took 10 days to repair a 2 days recall fix. More

by ignacioluna29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roberto
Report | Print
Jan 22, 2025 -

The Ford Store San Leandro responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

January 17, 2025

Technition arrived on time and was able to do the software update on-site saving us the downtime to take it to the dealer More

by jose.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name
Report | Print
Jan 17, 2025 -

The Ford Store San Leandro responded

Jose, Thank you for choosing The Ford Store San Leandro. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 17, 2025

Fast service and trusted customer service, great fleet service manager service definitely we will keep using it. More

by Alvaro Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Pate
Report | Print
Jan 18, 2025 -

The Ford Store San Leandro responded

Thanks, Alvaro, for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 12, 2025

We are from out of town and we were able to get a recall on our car done More

by JOELNOBREGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Cope
Report | Print
Jan 12, 2025 -

The Ford Store San Leandro responded

Joel, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Hamid Seifi Internet Director hseifi@sanleandroford.com

January 01, 2025

This was first time at dealership and Billie was courteous and provided updates regularly. The repair was done nicely. More

by Elcee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie
Report | Print
Jan 02, 2025 -

The Ford Store San Leandro responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 28, 2024

Technician help me in all aspects of the information for the maintenance of my vehicle. More

by jajames94546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Report | Print
Dec 31, 2024 -

The Ford Store San Leandro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Ford Store San Leandro, we look forward to having you as a valued customer for many years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

Dec 31, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Hamid Seifi Internet Director hseifi@sanleandroford.com

December 23, 2024

Good customer service by the service advisor, they were very helpful, specially Billy and willie More

by Umlesh.chandar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy and willie
Report | Print
Dec 23, 2024 -

The Ford Store San Leandro responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing The Ford Store San Leandro. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 20, 2024

I was met promptly by a service member and then by a service writer. He handled my requests and very well and my car was ready for pick up early. I was very pleased. More

by gordonwatt
Recommend Dealer
Yes
Report | Print
Dec 21, 2024 -

The Ford Store San Leandro responded

Thank you so much for your excellent review, Gordon! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at The Ford Store San Leandro to be a positive one. Please don't hesitate to reach out if you need anything else. Hamid Seifi Internet Director hseifi@sanleandroford.com

December 13, 2024

I came in to get a recall done and a check light was on. They asked if I wanted any other services and I requested washer fluid fill up. They charged me after they weren’t able to find anything wrong and “f More

by allisonfink92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Owen
Report | Print
Dec 16, 2024 -

The Ford Store San Leandro responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

December 09, 2024

They did a wonderful job on my car. Great job San Leandro Ford! Thank you. More

by W. Hines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie
Report | Print
Dec 09, 2024 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Hamid Seifi Internet Director hseifi@sanleandroford.com

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