The Frederick Motor Company

This dealer is located very close by to me, so I was hoping to do business with them on a new Mustang, but for the second time no dice. I went into the dealer and told them what I was looking for. hoping to do business with them on a new Mustang, but for the second time no dice. I went into the dealer and told them what I was looking for. Told them that I had been there before but they were substantially beaten on price by their competition last time but that I'd give them a shot. Salesperson assured me she would make me the best deal when I decided on the actual car I wanted. I went home and did some research, and got offers from 3 competing dealers. I went back to FMC and told them who I had offers from, but not what the dollar amounts were. The salesperson assured me that they would be competitive. The next morning she faxes me over an offer that was $2,000 over the best offer I had. Folks, remember one thing. Car dealers are lots of things but they aren't dumb. They know where their competitors pricing is, especially since it's available publicly over the internet. FMC knew probably to the dollar the offers their competitors would make to me, but still made me an insulting first offer. I faxed over to her the actual offers I had, asking her what she would do with the offers I had were our roles reversed. They came down a grand, said it was their best offer, and tried to convince me that the other deals I had in writing were not inclusive of freight, when they clearly were. When I told her that the offers indeed included freight and pointed out where it was added in, SHE HUNG UP ON ME!!!!!!!!!!!!!!!!!!!!!! How do you people in sales think that went over in my mind? A sales manager called me back a little later with some sob story that they had put work into this deal and they had found me an extra $750 in private cash (that I already knew about from minute one so I'm sure they did), and for that simple reason I should go with them. LIKE SOMEONE CAN'T FIGURE OUT THAT THEY WERE GIVING ME THE EXACT SAME REBATES I WOULD HAVE GOTTEN ELSEWHERE, AND OTHER DEALERS WEREN'T GOING TO DO THE EXACT SAME AMOUNT OF WORK! FMC if you read this, the general public is not dumb about buying cars like they were 20 or 30 years ago. You can't pull those old time shenanigans and expect people not to know about them. BTW, since no one had the exact model I was looking for I expanded my search to used models and ended up with a drop dead gorgeous red 2008 Mustang convertible at another dealer 50 miles from home that I couldn't be happier with. If FMC had treated me like a knowledgeable shopper instead of a possible shill I wouldn't have it and I'd be 10 grand further in debt, so some might suggest I should thank them, but I won't. Last time there for me so no skin off my nose, but if I were anyone else I wouldn't even bother driving onto the lot unless you feel like paying premium prices because they "work hard for you!" at FMC. Jeff More

If you are just looking to price things out, and ask them for their best price, be prepared to be abused. My husband and I just started looking at Legacy's today, and we are going to compare best prices aro for their best price, be prepared to be abused. My husband and I just started looking at Legacy's today, and we are going to compare best prices around the area, but they only offered us 600 dollars off at first and when we asked if they could possibly go lower, the salesman apparently didn't feel the need to continue with us, so he went to get his sales manager that was there at the time. The "manager" came up to us shook our hands (not making eye contact whatsoever) and sat down and only offered us another 200 dollars off. We told him we were truly interested in purchasing the car and that we were going to go elsewhere and price it out. He instantly got defensive and clearly irritated and asked us "are you using us?" We were shocked! We weren't asking for anything in writing, just a price to go by! We got up to leave and he said "just go to another place! get out!" yelling at us the whole way out the door! If you go here, don't expect them to work with you on the price, but do expect to get mistreated and yelled at! I have NEVER EVER been treated so badly by anyone especially when it comes to a 25,000 + purchase! More

Called a week ahead of time to schedule an oil change and tire rotation. Was quoted a total time one hour. Showed up at 10am for my scheduled service, and got my car out at 12:30pm. 2.5 hours for an oil tire rotation. Was quoted a total time one hour. Showed up at 10am for my scheduled service, and got my car out at 12:30pm. 2.5 hours for an oil change and tire rotation. On top of that, service department had the nerve to charge me the FULL amount for the service. Beware of servicing your vehicle here. You may be in for a long wait. More

This dealership promised an afer market item to be installed and never completed this services for the proper price. I also contacted the owner of the dealership and multiple perople at the dealership installed and never completed this services for the proper price. I also contacted the owner of the dealership and multiple perople at the dealership. I beleieve this dealership is not to be used for a car purchase. More