The Frederick Motor Company

This is the third car purchase for our family at Ford Motor Company. Over the many years we have purchased cars from several dealerships in the area; however, five years ago we discovered the Ford Motor Motor Company. Over the many years we have purchased cars from several dealerships in the area; however, five years ago we discovered the Ford Motor Company. There is a reason why my family has purchased the last three cars from this dealership. Our experience with both the sales and service departments have been excellent. Sales - My family has purchased three new Subarus in the past three years. Our sales person, Walter Smith, is not only car knowledgeable, but also understands the importance of following up and attention to details. He remembers because he listens to his customers. His attention to customer service shows that he honestly cares that the customer is satisfied. Smith is personable and conveys the information needed to make an informed car buying decision. No sales pressure. You buy ---or not buy --- on your timetable. Even though Smith knows that most of his sales are to people who have driven many vehicles before, he meticulously goes through the car's features and demonstrates everything. Because cars are so much more sophisticated, the demonstration process takes time, but Smith disseminates the information in an organized fashion and at a nice pace --- not too fast that one has trouble following, but not too slowly that the customers mentally check out. Even the most mundane information can reveal nuances to aid in the functionality of the car. For example, using the key fob buttons is intuitive, but most of us never click it more than two times. Click it three times, guess what happens? This and a host of other all-good-to-know tidbits makes the customer more in command of his or her driving experience. Service - The Ford Motor Company service is excellent. Ashley King, Subaru dedicated service person, schedules and makes sure the lines of communication are on point with the customer. If customer service is important to you, and you are in the market for a new or used car, be sure to add the Frederick Ford Motor Company to your list to check out what they have to offer. If you are lucky enough to catch Walter Smith, it will be worth your time, whether you end up buying a vehicle from this dealership or not. Smith obviously likes cars and his up-to-date knowledge of the industry will help you make an informed decision. More

I had a wonderful experience at The Ford Motor Company. I especially enjoyed working with Rick Kleinota. He was very patient as I decided what I wanted in a car and was very knowledgeable about the car I I especially enjoyed working with Rick Kleinota. He was very patient as I decided what I wanted in a car and was very knowledgeable about the car I selected (Subaru Impreza) as I have never owned a Subaru before. I have gotten wonderful follow up from Rick in the months since buying the car and look forward to working with the service department for maintenance in the future. More

It was a good experience from the time I entered the showroom and met my Sales Rep Mr. Chris Curry. I was originally going to trade-in my 2005 Focus on a new Focus. However, while looking at Focus', I showroom and met my Sales Rep Mr. Chris Curry. I was originally going to trade-in my 2005 Focus on a new Focus. However, while looking at Focus', I spotted a 2014 Mustang that I really liked, and when I learned it was the last year for the old school Pony Car style, that made up my mind. All the other staff I met were equally friendly and helpful. Working on the final price was not really a hassel like days of old. The sales person is important, and being matched with Chris Curry was a great deal to do with buying at Frederick Motor Company. I can't comment on the Service Dept as I have not had to use same as yet, But the Dept supervisor explained all things well. More

The dealer is not part of the USAA buying service. I came in and asked if they would honor the USAA target price, Rick asked if they did what was my intent. I answered I would buy the vehicle. The MSR came in and asked if they would honor the USAA target price, Rick asked if they did what was my intent. I answered I would buy the vehicle. The MSRP for the GT Mustang I was interested in was $44,715 the USAA target price was $38,773. They accepted the USAA price and I purchased the Mustang the next day. No deposit was needed and it was hassle free. Thanks for making this an easy experience. More

What I liked best was knowledge of the product and attention to his customer without being pushy . Also knowledge of financing and appreciation of what one can afford or not afford. attention to his customer without being pushy . Also knowledge of financing and appreciation of what one can afford or not afford. More

Excellent customer service and follow through from a top flight organization and staff. We will buy all of our cars here and use them for service. flight organization and staff. We will buy all of our cars here and use them for service. More

Exceptional, professional, and personable. This describes our experience with the dealership and more importantly our Salesperson, Walter Smith. This was our first experience with this dealership describes our experience with the dealership and more importantly our Salesperson, Walter Smith. This was our first experience with this dealership and with over 30 years of experience buying a new vehicle, we have never been treated with such respect and courtesy. Amazing experience and we will certainly recommend to our family and friends. More

Helpful without being pushy. Friendly staff. Organized. Communicates that service and satisfaction is very important to them. Definitely recommend for new car purchase. Did NOT pester me about purchase wh Communicates that service and satisfaction is very important to them. Definitely recommend for new car purchase. Did NOT pester me about purchase which is important to me. More

Scott's professionalism is the best in the business. We actually had an enjoyable car buying experience and will recommend him to all of our friends. He took care of us throughout the entire process. We actually had an enjoyable car buying experience and will recommend him to all of our friends. He took care of us throughout the entire process. Scott will be the first person that we call when we purchase our next vehicle. More

We had a positive experience and were able to get the car we wanted. The communication was adequate and complete. The staff was courteous and professional. car we wanted. The communication was adequate and complete. The staff was courteous and professional. More