The Frederick Motor Company

Customer service was excellent. Chris Curry was very proffesional and he followed up by calling after a few days to make sure we were still satisfied. I will tell all myfriends about the excellent serv proffesional and he followed up by calling after a few days to make sure we were still satisfied. I will tell all myfriends about the excellent service. More

I have purchased about 4 cars in my life... all from carmax or a private sale. I have never wanted to go into a dealer and buy a car, because i have pulled up multiple times just for service and 3 peop carmax or a private sale. I have never wanted to go into a dealer and buy a car, because i have pulled up multiple times just for service and 3 people try to sell me a car before i reach the door. I was expecting the same when i went to the Frederick Motor Company, but was greeted by Walter and the whole experience was easy and got exactly what I wanted. I had already began talking with Koons and Jerry's Ford through email, but i did not feel like it was a big deal to them. I would write an email and they would write back 2 days later and i was directed to and contacted by several people and did not have a dedicated person to help me out. Walter helped out a lot and was very knowledgeable. I didn't have time to ask any questions, because he had already answered them. He was very patient, and would recommend him to anyone. He went out of his way to make sure i got what i wanted and knew how everything worked. More

Andy was awesome! We are definitely recommending him to family and friends who are looking to purchase a new car. Everyone went above and beyond to make our experience quick and painless. family and friends who are looking to purchase a new car. Everyone went above and beyond to make our experience quick and painless. More

Very relaxed atmosphere, no pressure sales, very knowledgeable on the product. They put up with my test driving several vehicles to find the one that fit my needs and wants, across brands too! I ha knowledgeable on the product. They put up with my test driving several vehicles to find the one that fit my needs and wants, across brands too! I have used the service dept. in the past and they too,... One listen to my concerns, and second and most important, get the job right the first time. They even let me watch a repair being performed because of my concern that it be performed to my satisfaction. I am not the easiest person to deal with when it comes to the maintenance and care of my car. I keep them perfect mechanically. This is the Fifth new vehicle I have purchased from this dealership since 1995. I have, in that time, purchased from two other dealerships. To be honest, the other two dealerships (VW and Honda) were below average in service and sales treatment. Five out of Five stars to Frederick Motor Company. More

We were looking at the new Ford Cmax with everything except the vista roof. They had one in stock and we went in for a test drive. Chris greeted us on the lot and was very friendly. He asked us a few qu except the vista roof. They had one in stock and we went in for a test drive. Chris greeted us on the lot and was very friendly. He asked us a few questions about what we were looking for, and then he got the car for us. He gave us a quick run down of some of the features that the vehicle had, and then we gave the car a spin. He was very knowledgeable about the car and shared this information professionally and without bias. We ended up purchasing the car that day, and Chris was very helpful throughout the process. Would recommend the dealership, car, and customer service! As far as the car, we are getting 52 mpg on our regular commute consistently, which is even better than the 47 mpg EPA rating. More

I had a great experience buying a new car with Frederick Motor Company. They worked really hard to get me the car I wanted at the price point i needed to be! I had multiple employees working with me to help Motor Company. They worked really hard to get me the car I wanted at the price point i needed to be! I had multiple employees working with me to help me through the process. I am very satisified with this sales department! More

This is our second Ford from Frederick Ford and both times we had Rick Kleinota to wait on us. He is very friendly and helpful. He does not pressure you at all. He gave us a good price and stuck to i times we had Rick Kleinota to wait on us. He is very friendly and helpful. He does not pressure you at all. He gave us a good price and stuck to it. Rick does not play games, he tells you what he can do and does not need to go find someone else to back him up. We would recommend Rick any time. He follows up also, after you buy a car he will still help you with questions. More

I've dealt with Frederick Motors for many years and been extremely pleased with the service on my Subarus. I visited a dealership in PA, because I live in PA now. The salesman was not at all helpful, been extremely pleased with the service on my Subarus. I visited a dealership in PA, because I live in PA now. The salesman was not at all helpful, so I went back to Frederick Motors even though buying out of State requires additional steps. Walter Smith showed me several vehicles and I narrowed the choice down to 2 which I test drove in pouring rain. He answered all my questions and showed me how to adjust the seat so that the high headrest is not a problem. After the sale, he spent a great deal of time going over all the features and helped me set up the hands-free phone system. I can not say enough nice things about this dealership and this salesman. You rock Walter. More

I contacted numerous dealers throughout Maryland via email, looking to buy a 2013 Ford Fusion Titanium. Janie was the only one to respond with a price, and not some cliche sales person response like "c email, looking to buy a 2013 Ford Fusion Titanium. Janie was the only one to respond with a price, and not some cliche sales person response like "come on down to look". Most dealerships haven't quite grasped that people are looking to avoid the hassle and obnoxious process that can be buying a vehicle. It appears Frederick Motor Company is an exception. Janie not only provided me with a price in her first reply, but it was the best price I got from any dealership. She didn't play any games, and gave me the most reasonable price on the vehicle up front. She was very prompt replying to emails and questions. She was super friendly and helpful. I thought buying a car was going to be a merciless slug fest, and it was for the most part, until I started dealing with Janie. I can't say enough good things about her, my experience was that wonderful. When the deal was settled, and I arrived to finalize paperwork and purchase the vehicle, I was in and out in 10-20 minutes. I will be suggesting anyone I know that is interested in buying a vehicle in the future to contact Janie. More

Rick Kleinota was thorough and knew how to deal well with potential customers. The first Saturday we came in, he did not pressure me at all to purchase right away, although I might have... Also want to men potential customers. The first Saturday we came in, he did not pressure me at all to purchase right away, although I might have... Also want to mention that as we approached the show room the first Saturday,a sales rep greeted us and as I noted that he smoked, I mentioned that I was asthmatic and could not work with anyone who smoked. He was quite gracious and introduced us to Rick Kleinota. I thought that action indicated a well run dealership in which the object was to sell cars well, not to push people in to unworkable connections. On the next Saturday, when I did buy the car, which I really like, several times Rick asked if he should leave us alone to talk, and was silent while we debated things. I didn't feel pressured into buying the car, it was totally my choice. Well, it was the one on the lot and it wasn't white or off white!! Nice folks, nice experience. The car was made ready for me to take home not too quickly but i good time and all the paper work, done reasonably quickly. The financial person was not too pushy when I said no to extra sale items. My husband had bought a Ford Focus from the Frederick Motors a couple of years ago and was pleased, which is why we went there in the first place. More