The New Babylon Honda

I brought my 2019 honda civic in for a recall on the fuel pump and the next day I could not properly start my car. I called and left messages five times for a service manger to call me back and NEVER receive pump and the next day I could not properly start my car. I called and left messages five times for a service manger to call me back and NEVER received a call back. I have been put on hold and hung up on , I am freaking furious!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Not a good experience at all.I went online and found a Not a good experience at all. I went online and found a vehicle I was interested in. Proceeded to complete the purchase, went through the credit a Not a good experience at all. I went online and found a vehicle I was interested in. Proceeded to complete the purchase, went through the credit approval which does a hard check, everything approved. I scheduled pick up on-line for a few days later. I provide copy of drivers license and insurance. Received confirmation of my pick up date and time along with other email thanking me for my purchase. Since I am coming in from out of state, I booked a non-refundable Amtrak ticket. I then had a question about tags so I gave them a call. I was told everything is set and that Tim was the sales rep and he would call me. The next day, still nothing. I called and was sent to Tim's voice-mail so I left a message. Another day of silence and I call back. It is now Tuesday, I am scheduled to take delivery on Thursday. Finally, I get through to Rodney. Rodney tells me, "Oh, I'm sorry, that car is sold, we will call you if something else comes in." I continue to get confirmation emails. That's confusing. So I try to contact one of the managers. No luck there.. Instead, I get Rodney again. I ask, "are you sure this car is not showing as sold to me?" He replies, "sorry, must be a computer glitch, I'll have to talk to Bill Gates". So, not sure if they are just playing a car dealer bait and switch game. If vehicle was indeed sold, it should not have taken them 3 days to inform me. It should not take 2 days to speak to a person. I never did hear from Tim. Inventory is scarce these days and I lost out on another vehicle while Babylon played games with me. Had I not called, getting through only after multiple calls, I would have traveled 3+ hours by train and Uber to learn that I had basically been scammed. Is there a zero star rating? More

I reached out to Jesus Ramirez to see if he could help me get out my my pre-existing lease. I really loved the new Honda Pilots and needed a car with more room and reasonable payments every month. He went ab get out my my pre-existing lease. I really loved the new Honda Pilots and needed a car with more room and reasonable payments every month. He went above and beyond to help me quickly and efficiently. Him and his team had me in a brand new car within two days. He was so helpful, kind and extremely efficient. He was such a gentleman and genuinely cared to give me the right deal that was best suited for me. Everyone that works at this dealership was extremely friendly and made me feel so comfortable and at ease. I love my new truck for me and my family. More

The problem with my car is not resolved. Problen persists. persists. More

I bought a used CRV; Jose Costillo was friendly, nice, informative. Overall experience was great. I will definitely recommend this deal to my friends and family. informative. Overall experience was great. I will definitely recommend this deal to my friends and family. More

Service advisor, Fenix , determined problem with the tire and solved it. and solved it. More

I bought or lease my car Thursday june 24th 2021. The dealership only gave me 1 key for the car. They told me the key will be ordered. I tried calling everyday from june 24th to July 3rd. No one helped m dealership only gave me 1 key for the car. They told me the key will be ordered. I tried calling everyday from june 24th to July 3rd. No one helped me. I had to physically go to the dealership and then they told me go to the repair shop. They did not have the key. Now they have to order it. It should have done when I purchased the car. Very unprofessional. More

Service was great. The waiting room chairs were in very poor condition. Definitely need to be replaced. Otherwise it was a good experience. All other areas were neat and clean. poor condition. Definitely need to be replaced. Otherwise it was a good experience. All other areas were neat and clean. More

We MADE THE APPT A FEW WEEKS IN ADVANCE, AND THEY TOOK THE CAR IN KEPT IT FOR 4 HOURS, UPDATED THE SOFTWARE, THEN CALLED FOR US TO PICK IT UP AND RESCHEDULE ANOTHER APPT. TO INSTALL NEW FUEL PUMP! THE A THE CAR IN KEPT IT FOR 4 HOURS, UPDATED THE SOFTWARE, THEN CALLED FOR US TO PICK IT UP AND RESCHEDULE ANOTHER APPT. TO INSTALL NEW FUEL PUMP! THE APPT WAS TO INSTALL THE NEW FUEL PUMP!!! THEY DIDNT HAVE THE PUMP!!!!THEY COULD HAVE CALLED US TO RESCHEDULE WHEN THEY HAD THE PART, INSTEAD OF HAVING US MAKE ANOTHER TRIP AND DISRUPTING ANOTHER DAY! WE ARE VERY ANNOYED AND DISSATISIFIED WITH THEM. THEY KEPT BLAMING THE NEXT DEPT. WHEN WE INQUIRED ABOUT WHY WE WERE'NT NOTIFIED BEFOREHAND. THEY SHOULD GET THEIR ACT TOGETHER!!!!! More

Excellent, accomadating, friendly, kind, . Very clear with what is needed in a repair, dont try to sell you something you dont need. I have been very happy with their service the past 5 years with what is needed in a repair, dont try to sell you something you dont need. I have been very happy with their service the past 5 years More