The New Babylon Honda

If it was possible I would give a minus 5 stars. I was there for 3 hours for an inspection with no thing wrong. No one ever came to speak to me about what was going on and I inquires at the cashier des t there for 3 hours for an inspection with no thing wrong. No one ever came to speak to me about what was going on and I inquires at the cashier des twice and then I finally wwent back to the service desk and and confronted them about waht was going on. My car was ther over 2 1/2 hours at that point and they had to and find out what was happening. Then when my car was finally ready the cashier called me to tell me it was ready. Still no one came to speak to me about what was going on. I did not work with the people below. More

The service man Steve was quite condescending upon my initial intake info on Monday, so not called for. After two and a half hours of waiting for an answer to my problem it was a different response becau initial intake info on Monday, so not called for. After two and a half hours of waiting for an answer to my problem it was a different response because it was a Honda default and not me driving in to a pot hole. Waited another two and have hours on Wednesday for repair— no loner car available—really? Part replaced but now have new issues with head lights and dash indicator lights. My lease has been since April 15, 2021 and I’m extremely disappointed with service. I have just learned that the “ new Honda” is part of Atlantic- the complete reason I left Atlantic Chevrolet. If this car becomes a lemon issue it will not fare well for Honda. More

Tim was awesome we had a great experience purchasing our first minivan!! We love it. first minivan!! We love it. More

Over booked. Poor workmanship. Did not value my time. Service rep discouraged the recall work because it was a Saturday. I made appointment 3 weeks earlier. Felt they kept me waiting for 4+ hours in sp Service rep discouraged the recall work because it was a Saturday. I made appointment 3 weeks earlier. Felt they kept me waiting for 4+ hours in spite. I was Last person in service area had to ask to check on vehicle. Left and car had additional issues. Overheard same issues in waiting room. Awful experience. Awful customer service. Needs some work at Babylon Honda. leadership is lacking. More

I received prompt, friendly, and professional service. The environment was clean and comfortable. The environment was clean and comfortable. More

Very friendly staff. They make sure you get what you’re looking for and they make it so easy! looking for and they make it so easy! More

They were Terri ble my car is like new and they didn't put new inspection on it. Saying it failed inspection and i should drive my car more they said they didn't have time to finish come back.next wee put new inspection on it. Saying it failed inspection and i should drive my car more they said they didn't have time to finish come back.next week for inspection. I called mgr about 20 times left message no o r calls back. I am just so disgusted with this place More

Dealer was honest and prompt with the service. Service advisor kept me informed throughout the process. advisor kept me informed throughout the process. More

I was so fortunate that Fenix had arranged a loaner HRV as instead of three days it took 10 days! All good thanks!👏 as instead of three days it took 10 days! All good thanks!👏 More

Unprofessional. I had to bring my 2019 Honda Civic here because the fuel pump was recalled, and I needed an inspection. I scheduled an appointment over the phone. Upon arrival they asked me how much gas I because the fuel pump was recalled, and I needed an inspection. I scheduled an appointment over the phone. Upon arrival they asked me how much gas I had in my car and I said a full tank. They said they can only fix the recall if there is less than a half a tank on has in the car. Someone should have told me that before hand, how would I know that. They had to reschedule the service for two weeks later. I told them they could still follow through with the inspection. When they called that my car was ready to be picked up, I got dropped off there and STILL waited an hour. Why call me and tell me it's ready if it's not?? I work from home so I went to pick it up thinking I would be back home in 10 minutes since I live down the block, I was back home an hour and a half later. Very poor service. If my car wasn't a lease I would not be bringing it here. More