The New Babylon Honda

Mixed review This is the 3rd Honda I have purchased at Babylon Honda.I have some difficulty rating the New Babylon Honda excellent because of the experience with This is the 3rd Honda I have purchased at Babylon Honda.I have some difficulty rating the New Babylon Honda excellent because of the experience with that finance manager. I had applied, and been pre-approved by Honda Finance. When I was paired with the first finance manager, I believe his name was Phil, he tried to switch me to a higher interest rate rather than the one I was qualified for. He claimed if you didn't pay MSRP you could not get the lower interest rate. I asked him to show me where it that was printed on your website, which he couldn't do because it isn't anywhere on your website. I found him to be condescending and frankly rude at times. I asked him not to raise his voice to me. His excuse was he was wearing and mask and had to speak loudly. I was wearing a mask also and I maintained a normal level. The 2nd finance manager was much more professional. The salesperson, Mike David, was super knowledgeable regarding the car. professional,cordial, and was very helpful. I arrived at 10:30 to pick up my car and didn't leave the dealership, which is the longest time I have ever waited at a dealership for a new car. I More

Unexpected high down payment Yes, I like my leased sports car, BUT, I never imagined putting down such a large, unaffordable down payment; !!! Certainly, I wasnt taken into cons Yes, I like my leased sports car, BUT, I never imagined putting down such a large, unaffordable down payment; !!! Certainly, I wasnt taken into consideration...17 years with Babylon Honda; but Honda made out on the deal! The Financial Managerspoke very rudely to one of his employees...such Unprofessionalism.... More

waiting appt. was NOT a waiting appt. IT WAS An ALL DAY APPT Sales is great but service is real bad. This was the second time I made a waiting appointment for an oil change, the first one was I made before I ha Sales is great but service is real bad. This was the second time I made a waiting appointment for an oil change, the first one was I made before I had to be at work and they told me I would be the first waiting appt. it took them 3 hrs and I was late for work the 2nd time they had so many cars that the person told me it will be at least 3 hours. To me 3 hrs for an oil chg is ridiculous. when I made the appt. they should be honest or do a better scheduling. More

The facility was clean and bright. Your service personnel is on the money. Fenix is an asset to your company. Always professional and informative. Great experience with him always. is on the money. Fenix is an asset to your company. Always professional and informative. Great experience with him always. More

Bought new Honda Elite sales person Dana was very helpful and pleasant. Very nice dealing with Everyone would definitely recommend to others. Thank you very much. and pleasant. Very nice dealing with Everyone would definitely recommend to others. Thank you very much. More

A Cool experience. Air conditioner condenser failed about a month ago. 2 weeks to get the part and a week to get an appt. 5 hrs of service and the replacement condenser Air conditioner condenser failed about a month ago. 2 weeks to get the part and a week to get an appt. 5 hrs of service and the replacement condenser leaked just like the original. lucky they had a second part that they replaced with the faulty replacement and i drove home cool as a cucumber. my service rep, REED, did a great job for me. Sounds like i should have been annoyed about three plus weeks without air conditioning but the COVID-19 environment has disturbed all aspects of our lives and i am happy to have my car restored. Thanks all, Regards, John Hoffmann More

Professional, friendly I was very satisfied with the level of professionalism, friendliness and customer service when I went in to purchase a vehicle I had been leasing. I was very satisfied with the level of professionalism, friendliness and customer service when I went in to purchase a vehicle I had been leasing. More

Service was fine, staff helpful. Unfortunately, over 90 min for an inspection only. I Understand the need for caution, but long wait, with an appointment. min for an inspection only. I Understand the need for caution, but long wait, with an appointment. More

Every staff member at Honda made a stressful situation easy, efficient, accommodating. I was grateful that my problem was easily fixed in one day! Thank you easy, efficient, accommodating. I was grateful that my problem was easily fixed in one day! Thank you More

Very nice people. Everything done well. I've always been treated very well. Fenix Villar told me how long it would take and was very happu when it took less time . I've always been treated very well. Fenix Villar told me how long it would take and was very happu when it took less time . More