The New Babylon Honda

Actual work done was fine, disappointed in the service I have used this dealership for the past 10 years for my CRV and was happy with the service. I've heard that there are new owners now and maybe that's I have used this dealership for the past 10 years for my CRV and was happy with the service. I've heard that there are new owners now and maybe that's the problem. When I had a problem with my car not starting, I called to see if they had a towing service. It took 4 days to get someone to answer my question. I called multiple times and left 3 messages. I did an online chat twice. That information was sent to the dealership since they didn't know the answer. I texted with someone who was surprised that I wasn't contacted yet and assured me that the question was sent. I chose the operator as an option the 3rd time I called and got sales. After explaining how the service dept. didn't get back to me the salesman went to ask the manager about the towing.They switched me to service again anyway and the mailbox was full. No help at all. After leaving a message for the service manager I finally got a call back. I know that the full staff wasn't working due to covid-19 but there is no reason it took 4 days to get an answer to a simple question. Even though I had an appt. my car was not worked on until the next day. When I asked why they listed all those appointments as available if they didn't matter, I was told so they can see what's coming in. That's unacceptable. The site has appointments every 15 minutes. That is ridiculous. I feel like I should build a relationship with a local garage instead of traveling from Sayville to West Babylon. More

2017 CR-V Battery issues Although the dealership tried to point us in a different direction we found online 2 services bulletins regarding the 2017-2019 CR-V have battery drai Although the dealership tried to point us in a different direction we found online 2 services bulletins regarding the 2017-2019 CR-V have battery draining issues when the car is shut off and not used for several days. Them seems to have done the services updates as requested and so far the battery has not to drain while the car is off. Time will tell. The services person/tech who assisted us was understanding and very accommodating and handled our request very well and seemded caring. More

Reed the Service Advisor was prompt, courteous and professional. The lady cashiers were just as awesome. Job Very well done. Thank you very much. Ron professional. The lady cashiers were just as awesome. Job Very well done. Thank you very much. Ron More

Good salesman , No Pressure , Thaddeus Delivered I traded in my 9 year old Odyssey, loved the car wanted a new one. I got good value for my trade and a low lease payment. The salesman was new his stu I traded in my 9 year old Odyssey, loved the car wanted a new one. I got good value for my trade and a low lease payment. The salesman was new his stuff and delivered on time. Easy Breezy was the whole process. More

Great service Michael Incristo was amazing. He followed up with me over the course of the process, he got me a great deal in a timely manner. What stood out most Michael Incristo was amazing. He followed up with me over the course of the process, he got me a great deal in a timely manner. What stood out most was how fast he got back to me with any and all concerns I had. More

Great Service Went in to end a previous lease, and started a new lease on a new 2020 Honda CR-V. Michael Incristo and Rodney Hassell were great. Went in to end a previous lease, and started a new lease on a new 2020 Honda CR-V. Michael Incristo and Rodney Hassell were great. More

Great experience The dealership was professional, clean and made me feel welcome as a new customer. I will be happy to return and send referral customers to the dealer The dealership was professional, clean and made me feel welcome as a new customer. I will be happy to return and send referral customers to the dealership. Great experience. Thank you. More

Very courteous and thorough handling service I was very pleased with the thoroughness of cleanliness on the drop off and return of the car. The service was completed in a very reasonable time and I was very pleased with the thoroughness of cleanliness on the drop off and return of the car. The service was completed in a very reasonable time and I was promptly notified when the car was ready, More

I have used Babylon Honda Service several times and I am always satisfied! The service rep Reed has always explained everything that was done to my vehicle and things that are needed. Thank you very much fo always satisfied! The service rep Reed has always explained everything that was done to my vehicle and things that are needed. Thank you very much for being through and honest. 😊 More

Great experience Thank you to Thaddeus and Jesus for you patience with me and getting me exactly what I wanted. I asked a lot of questions and got the answers that I Thank you to Thaddeus and Jesus for you patience with me and getting me exactly what I wanted. I asked a lot of questions and got the answers that I needed to make my decision. I love my car and without hesitation would highly recommend my family and friends to purchase from them. Thank you again More