The New Babylon Honda

I'm become disappointed with the service department. I'm unable to speak to a service rep and my messages are not returned. NOTE: On 7/1/2020, I had recommended services performed on my vehicle, one of wh unable to speak to a service rep and my messages are not returned. NOTE: On 7/1/2020, I had recommended services performed on my vehicle, one of which was Throttle Body Service, which was part of the July 1st recommended services but, I keep receiving emails because my receipt does not show these services. Recommended Services Service Date Price ("$") *THROTTLE BODY SERVICE 08/18/2020 199.95 More

Fenix was great as always but it just takes a long tine to get out of there if you just need an oil change ! Thanks to get out of there if you just need an oil change ! Thanks More

I love Steve F. I live in Queens & purchased my Hatch in Babylon and consistently come back just because him and I have built a relationship and he is super knowledgeable. I was displeased not with his serv Babylon and consistently come back just because him and I have built a relationship and he is super knowledgeable. I was displeased not with his service but with the wait time for the recommended 15,000 mile package & a new york state inspection. I made an appt at 10am arrived at 950am & was not done until 230pm; that is absolutely ridiculous. I inquired with the receptionist as to why it was taking way longer than the 2-3 hours on the sign and she was annoyed with the fact that I was even asking that question. I then proceeded to ask several follow up questions and she became irate as if she had provided me with accurate information which she had not. Steven F then came out and explained in detail what was going on (which is quite frankly all I wanted to know) and I waited maybe an additional 30 minutes and then I was on my way. I am sorry to report that I will no longer drive 54 minutes out of my way to get my hatch serviced solely based on the fact that your receptionist is not knowledgeable, friendly or posses the basic skills for a customer service job and the fact that your wait time is entirely to long. Steve F thank you for all that you’ve done! More

I have been going here for years. My only problem this time was scheduling an appointment online seemed to be a little problematic, but in the end, it was all good. Service advisor Reed Cronin is always g time was scheduling an appointment online seemed to be a little problematic, but in the end, it was all good. Service advisor Reed Cronin is always great and I enjoy dealing with him. More

Thaddeus Made us feel at home he worked hard to get my daughter into the car she wanted Our experience was wonderful!! Highly recommend Thaddeus. Anthony is Finance was wonderful to work with as well! daughter into the car she wanted Our experience was wonderful!! Highly recommend Thaddeus. Anthony is Finance was wonderful to work with as well! Jesus was great as well More

The staff was friendly, courteous,informative and knowledgeable.Things took a little longer than I would have liked,but, considering the reduced staff due to the virus, I can't complain. knowledgeable.Things took a little longer than I would have liked,but, considering the reduced staff due to the virus, I can't complain. More

I always bring my car here. Always very good service. The waiting time is usually not that long as well which is great. Thank you waiting time is usually not that long as well which is great. Thank you More

They had a week to get all the paper work together they wanted to have this done by the end of the month but when I arrived what was done nothing absolutely nothing and when it was finally done it wasn’t I wanted to have this done by the end of the month but when I arrived what was done nothing absolutely nothing and when it was finally done it wasn’t I had a meeting that was scheduled 12:30 promised to get me out by then didn’t happen finally done at 1:00 pm only to have to return because they screwed up the paper work. Their incompetence not only was inconvenient it was very costly that missed meeting cost the company I work for a contract and me personally in excess of $20,000. One star is over rated over three hours waiting for people to to do the job that was promised to be ready to go we will get you in and out just forgot to say that between the in and out we are going to make you and sit for three hours this event rates five stars negative, this was my second vehicle from Babylon Honda the first time they actually did what was promised and did so on time. That’s why I went back guess what next time where I won’t buy a car from. Michael David was the exception More

I recommend this service because they fixed the problem. I didn’t give five stars because of the lack of communication. I know the phones were part to blame for one but in both visits they closed without I didn’t give five stars because of the lack of communication. I know the phones were part to blame for one but in both visits they closed without giving me an update. One I got an hour after closing and the other I didn’t get until the next day. More

Thaddeus was an amazing. He was friendly kind. Great deals with the car. We will definitely be back for another vehicle. Will recommend to others. deals with the car. We will definitely be back for another vehicle. Will recommend to others. More