The New Babylon Honda

Car had damage on door after service After picking up my vehicle from service on March 19th, I noticed a paint scrape on my driver's side back door. When I told my service advisor this, h After picking up my vehicle from service on March 19th, I noticed a paint scrape on my driver's side back door. When I told my service advisor this, he rolled his eyes and said "So you are saying this happened here"? I say yes and we proceed to look at the cashier to look at the vehicle data report from when it was dropped off the day prior. It showed no damage anywhere on the car as the service attendant did walk around the entire car prior to giving me that paper. Almost immediately after seeing this, my service advisor said "oh he no longer works for us now, he did not walk around the car". How is that my problem exactly? Someone else came out to look at the car (he did not tell me his name) and also said he does not know how this happened. Seeing that no one was taking responsibility, I left. The service manager was not available. I have since left two messages for the service manager to call me back, and have received no phone calls back. It is disappointing as I did purchase my vehicle here originally. This has left a sour taste in my mouth, it is disappointing they could not take responsibility. Plus to get no return phone call back does say a lot to me. More

WORST EXPERIENCE Sharing my experience here after I have got my CRV [not including what happen before the final transaction, cause that itself was a big discomfort to Sharing my experience here after I have got my CRV [not including what happen before the final transaction, cause that itself was a big discomfort to deal with unprofessional fellows ] I turned my Toyota car with early lease end program, where I have negotiated with Honda to include and take care of my remaining lease amount with extra miles. After lot of time spend with different people at the deanship [4 days and each day atleast spend 4-5 hours at the dealership] the Honda CRV comes out. I have requested and reminded the dealership very often [after 02/29/2020] about returning the vehicle to the toyota dealership and close any remaining transition and complete the paperwork. Initially I was getting the response that it is being taken care but things did not move till next 15 days atleast, I was checking up with toyota deanship and then following up the honda dealership, thing to notice is, during the transaction, Honda said that you don't have to do anything, we will take care of everything. but that was not truth. On March 20th I again spoken to toyota deanship and they told me that the car has been received and waiting for the documentation from honda to close the transaction. I again followup with Honda but received no response about what going on. Now because of delay from the Honda dealership, Now I have pay lease amount to toyota with late fee. So now I have to pay lease for 2 car, one form honda [I am supposed to pay] and another from toyota [I am not supposed to pay, as it was part of the deal/transaction that Honda committed and I have paperwork for the same.] It is very frustrating to me that these guys won't even respond, forgot about providing timely update and doing there work with honesty and in timely fashion. Not sure what I am going to do next to get this on track, may be legal action not sure. More

The best supervisor and great person. Always he offers his help. Always he is trying to give his advice and to find the best resolution offers his help. Always he is trying to give his advice and to find the best resolution More

good services Very friendly to costumers and know what they are doing about the car. It took quite long to get the car fixed but it is understandable as it was a Very friendly to costumers and know what they are doing about the car. It took quite long to get the car fixed but it is understandable as it was a bad collision and a lot to be repaired, and the Babylon Honda loaned me a car during the period. More

Great Service Team From the young man who checks my car in to the Young lady at the service counter who rings me up the service is fantastic. Reed is the Service Adviser From the young man who checks my car in to the Young lady at the service counter who rings me up the service is fantastic. Reed is the Service Adviser I always go to. He is always friendly, professional and informative. I trust no one else with my car. Keep up the great work. Thank you. More

Phill and the team at Babylon Honda were awesome!!! Over the phone I converted my lease to a finance - I didn't even have to leave my house! They provided me with a great deal and excellent customer service the phone I converted my lease to a finance - I didn't even have to leave my house! They provided me with a great deal and excellent customer service!!! More

Great fast service with a very clean sanitized facility. To be open and providing such great service in the midst of a pandemic shows true commitment to their customers and their customers needs. I apprecia To be open and providing such great service in the midst of a pandemic shows true commitment to their customers and their customers needs. I appreciate it. Thank you and stay safe. More

Fenix I have been coming to Babylon Honda for over30 years and have always received excellent service. Fenix is very knowledgable, friendly and accommodatin I have been coming to Babylon Honda for over30 years and have always received excellent service. Fenix is very knowledgable, friendly and accommodating. He is the best!. Rob Sweeney is a great mechanic and always comes out to say hello and explain all repairs that need to be done. I would have no one else work on my two Hondas! More

my experience my visit to honda was as usual a most satisfying experience . My advisor, Reed, always takes such good care of me & solves any problems car wise that my visit to honda was as usual a most satisfying experience . My advisor, Reed, always takes such good care of me & solves any problems car wise that I have.. More

I liked that when I brought my car in my issue was not only resolved, but i was told in explaination how the issue came about, why it’s an issue, what was done to prevent the issue, and what to do if it h only resolved, but i was told in explaination how the issue came about, why it’s an issue, what was done to prevent the issue, and what to do if it happens again. More