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The New Babylon Honda
West Babylon, NY
5,310 Reviews
Babylon Honda Service Center has developed a Fully State-Of-The-Art Service and Parts Facility 3/4's of a mile North of our Showroom at 100 Evergreen Street. Our Customers are treated to a Luxury Customer Lounge, Express Maintenance Service without an Appointment, a Huge Honda Parts Inventory, ASE Certified Fully Trained HONDA Technicians, Extended Convenient Hours, Free WIFI and Coffee, Competitive Price Matching w/ Honda Dealers, Valet Greeters, along with a Friendly / Professional Staff in a Modern Facility with over 30 Service Bays to accommodate ALL of your HONDA Repair and Maintenance Needs. WELCOME TO THE FINEST HONDA SERVICE ON LONG ISLAND AT OUR ELITE EXPRESS SERVICE CENTER !!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 5,310 reviews
August 24, 2019
excellent customer service! all of the service and parts people I interacted with during my recent visit for maintenance/repair treated me very well -- and their results were exc all of the service and parts people I interacted with during my recent visit for maintenance/repair treated me very well -- and their results were excellent for my CR-V! thank you very much. More
by JOSEPHDILEO
Verified CustomerEmployees Worked With
brian
August 24, 2019
Buying a new car Our salesman took the time to find out want we wanted in a car. He gave us choices and different options to help us make the correct decision in buyin Our salesman took the time to find out want we wanted in a car. He gave us choices and different options to help us make the correct decision in buying a new car. He kept us informed throughout the process. More
by Zimmardi
Employees Worked With
Joe Dileo
August 22, 2019
Great service I came in for a passenger airbag recall. The dealership was clean and presentable. The service was very friendly and prompt. I would recommend this d I came in for a passenger airbag recall. The dealership was clean and presentable. The service was very friendly and prompt. I would recommend this dealership for future services. More
by yeh.will
Employees Worked With
Female worker. Her name escapes me.
August 21, 2019
great work ethics after 19 years of buying cars from this dealership, they. have proved to be great., and reliable. this last service was for a recall that took the amo after 19 years of buying cars from this dealership, they. have proved to be great., and reliable. this last service was for a recall that took the amount of time that they said it would be. More
by bjwnpele
Employees Worked With
Luisa Garfinkel, Fenix Villar, Sergio Redondo
August 20, 2019
I would recommend Babylon Honda with a caution I was dealing with the salesman T He was fine and easy to deal with no problem with him. However,,after the deal was closed and I took possession of I was dealing with the salesman T He was fine and easy to deal with no problem with him. However,,after the deal was closed and I took possession of the CR-V and later that day I reviewed the lease agreement and it seemed to me I didn't get a good deal. The bank charge was excessive, From what I can determine there was no incentive rebates or manufacturer rebates or any programs at all.. the only cap cost reduction was my down payment of $3,000 plus all the other charges I had a bill of $6,000. This is not the way a good lease works. From what I could determine the MSRP was the total number the lease was calculated on. It should have been less with rebates and incentives. I admit I could be wrong. Anyway, I have the car I'll have it three for years and that's that. Thanks Santo Lombardozzi More
by SANTO1
Employees Worked With
Thaddeus Brewer
August 19, 2019
Horrible experience This was the worst auto repair experience I’ve ever had. I brought in my car for an oil change and repair to the door locking mechanism. The car was This was the worst auto repair experience I’ve ever had. I brought in my car for an oil change and repair to the door locking mechanism. The car was dropped off on Saturday and I was told the car would be ready on Monday when the part for the lock repair arrives. On Tuesday i contacted the dealer since no one yet contacted me. I was told the car was ready. When I picked up the car I noted that the alarm was not functioning. The alarm functioned fine when the car was dropped off. I was told the tech was gone and I had to leave the car again. The following day I called since again no one contacted me and I was told the car was ready. When my wife went to pick up the car the alarm still was not functioning. The sales tech Stephanie was rude and insisted my vehicle did not have the feature for the horn to beep when the alarm was armed. I explained that the car has always done for several years that I’ve owned the car and to this she responded “that is not possible”. I asked to speak to a manager and she stated there is no manager on duty. While arguing with Stephanie about the alarm a tech overheard the conversation and agreed that there was an alarm problem. My wife was told to wait. After an hour and a half she inquired and was told the car would be a while. She was told the car had to be left overnight again. Thursday I called to inquire about the car and service dept refused to speak with me. My calls were put into voicemail. I called several times requesting to speak with a manager. I had to go in person to get an update on the car which the alarm still did not work. I needed the car to catch a 6am Friday morning flight and my car still wasn’t ready 5 days after dropping it off for just an oil change and lock repair. I was told too bad and the facility does not offer loaner cars. Finally I saw a manager walking around and explained the situation. he agreed that the horn should beep when the alarm is armed and there was a problem. He then gave me a loaner car which I was previously told wasn’t possible. On Friday tech Stephanie called to tell me the vehicle was ready. I specifically asked about the alarm and she stated that the alarm now works properly. Today is Monday 9 days later and I will pick up the car later today. I am very frustrated by the poor customer service and how no one would direct Me to a manager despite several requests. No one in the facility cared. I will find out later today when I pick up the vehicle if the alarm is now fixed, the alarm that worked fine when the car was dropped off 9 days ago. In addition not one person has offered any kind of apology for the inconvenience and horrible customer service. More
by ppacifico
Employees Worked With
Stephanie Lopez
August 16, 2019
A little unorganized I picked out a car, was told a monthly price, and when I came back 2 days later to sign papers I was told to call insurance and put the CRV on, which I picked out a car, was told a monthly price, and when I came back 2 days later to sign papers I was told to call insurance and put the CRV on, which afterwards I was told they were raising the monthly price so I decided to switch to an HRV, and as I was on the phone to insurance again I was told they would honor the first price for the CRV. I feel like this whole conversation should have happened when I first came in and not after I did the long insurance phone call. I also appreciate the manager honoring the original price. I just wish information was brought forward and discussed first before making moves to switch the insurance. I will say I worked with Dana and she was fantastic. She was patient in helping me find a car and with the switching of type of car I was going to buy. She also came in on her day off and stayed an hour past closing to help. More
by BRIDGET.SAPHIRE
Employees Worked With
Dana Wark
August 14, 2019
2019 Honda Accord Thaddaeus was great. Very personable, felt like I was talking to an old friend. Jessica in Finance was great also. I would recommend anyone looking f Thaddaeus was great. Very personable, felt like I was talking to an old friend. Jessica in Finance was great also. I would recommend anyone looking for a car to pay them a visit. More
by CherryLinda
Employees Worked With
Jessica , Thaddeus Brewer
August 14, 2019
Bought my New Car This was my first experience buying a new car. It was also my first car ever being bought. The sales rep Dana was very helpful with explaining concept This was my first experience buying a new car. It was also my first car ever being bought. The sales rep Dana was very helpful with explaining concepts to me as well as answering all the questions I had. She was very polite and understanding. When it was time to move on to the finance part, the financial rep was awesome. She did a great job at helping me keep the payments within a budget that I set. She also helped explain what the different packages were. My family has never had an issue with this dealership and I’m glad to see that they maintain their great service with the new ownership. More
by JRMEN01
Employees Worked With
Dana Wark, Jenn
August 13, 2019
Express oil change Great experience. I went on a Saturday for an express oil change. I was in and out within less than an hour and a half. Great experience. I went on a Saturday for an express oil change. I was in and out within less than an hour and a half. More
by KERKENYON
Employees Worked With
Fenix Villar, Steven Ferchak
