Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
The New Babylon Honda
West Babylon, NY
5,303 Reviews
Babylon Honda Service Center has developed a Fully State-Of-The-Art Service and Parts Facility 3/4's of a mile North of our Showroom at 100 Evergreen Street. Our Customers are treated to a Luxury Customer Lounge, Express Maintenance Service without an Appointment, a Huge Honda Parts Inventory, ASE Certified Fully Trained HONDA Technicians, Extended Convenient Hours, Free WIFI and Coffee, Competitive Price Matching w/ Honda Dealers, Valet Greeters, along with a Friendly / Professional Staff in a Modern Facility with over 30 Service Bays to accommodate ALL of your HONDA Repair and Maintenance Needs. WELCOME TO THE FINEST HONDA SERVICE ON LONG ISLAND AT OUR ELITE EXPRESS SERVICE CENTER !!!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,303 reviews
July 07, 2019
fixed one thing and screwed up 3 other things Firstly, the girl who checked me in initially had no clue there was a recall on my vehicle - she later told me somebody named Reed would be handling m Firstly, the girl who checked me in initially had no clue there was a recall on my vehicle - she later told me somebody named Reed would be handling my repair - SO WHY NOT HAVE HIM CHECK ME IN ?!? Then I found Reed myself and asked him if he was aware of the repairs needed and he said he was. Whoever that lady was should have had Reed come and FIND ME , rather than me having to track him down. Lastly when it was over and I paid and went out to get my car, the steering wheel and seat were not in the position I left them and on my way home I discovered the controls on the steering wheel no longer worked! Reed said as I was leaving: "we like great reviews here". Well, folks, I'd like great service, competent workmanship and not to have to get another repair because you screwed up the first repair. I expect you to make this right. More
by CALMSEA79
Verified CustomerEmployees Worked With
I don't know her name but she was the only female at the service desks the day I was there and she had pink everything on her desk.
July 07, 2019
right side fender/bumber Everything was good but they still did not fix the right side bumper by the tire. It is still sticking out. Fenix was very nice Everything was good but they still did not fix the right side bumper by the tire. It is still sticking out. Fenix was very nice More
by CATJIM3FJP
Employees Worked With
Fenix Villar
July 07, 2019
Good first visit with new vehicle. Friendly, knowledgable, efficient service staff. Bryan was especially helpful and courteous. Fixed the dome light problem, had tips about driving a hy Friendly, knowledgable, efficient service staff. Bryan was especially helpful and courteous. Fixed the dome light problem, had tips about driving a hybrid vehicle. Comfortable waiting area, overall excellent experience. More
by CSK524
Employees Worked With
Bryan
July 06, 2019
Almost 2 hours for an oil change I have been having service done on my Honda’s there for the past 10 years I know that I should allow 45 min to 1 hour for an oil change. After almo I have been having service done on my Honda’s there for the past 10 years I know that I should allow 45 min to 1 hour for an oil change. After almost an hour and a half I asked the tech for a status and was told he just reviewed paperwork and would be with me shortly. When he reviewed the service he reviewed someone else’s car with me So I had to wait some more. Asked the cashier the ststus of my car and she got my paperwork but no one reviewed what I need to have done in future. Usually great service but this time was poor More
by JOHN.MCPHILLIAMY
Employees Worked With
Unknown
July 06, 2019
Great staff, great service. Amazing customer service. I would recommend THIS service center to all my friends and family. My service rep was friendly, honest and knowledgeable. I Amazing customer service. I would recommend THIS service center to all my friends and family. My service rep was friendly, honest and knowledgeable. I’ve been to several Honda dealers and service center and this one is the best. More
by mikecolberg
Employees Worked With
Steven Ferchak
July 06, 2019
Re-tired Low tire pressure light came on. One tire was 10 lbs low, another tire had a small bubble on the side. Both tires were replaced. Low tire pressure light came on. One tire was 10 lbs low, another tire had a small bubble on the side. Both tires were replaced. More
by LMSS
Employees Worked With
Reed.
July 04, 2019
Recall Airbag recall went as expected. Staff was very pleasant and the waiting area was clean and air conditioned to the max. They do a great job there. Airbag recall went as expected. Staff was very pleasant and the waiting area was clean and air conditioned to the max. They do a great job there. More
by BOBNET5
Employees Worked With
Fenix Villar
July 04, 2019
Service The service on this last visit was very disappointing. Usually Babylon Honda is an excellent service center, but this visit was the worst I have ever The service on this last visit was very disappointing. Usually Babylon Honda is an excellent service center, but this visit was the worst I have ever experience. The cashier was unhelpful. I came in for an oil change and my service advisor was excellent. I usually wait anywhere for 30 minutes to and hour for an oil change without an appointment. I made an appointment and was waiting for my car over 2 hours. I could understand if the service center was busy. But my car was ready withi 45 minutes but the cashier would not release my car to me until an advisor give her the paperwork. I asked her if she can just go ask for the paperwork because my car was sitting out front for over 2 hours. Finally after I complained for the third time she went to the advisor and got the paperwork. Also I had a coupon but it was not used. I will come back again because BabylonHonda has the best service on Long Island. More
by ddd189
Employees Worked With
Steven Ferchak
July 04, 2019
Upsale Always trying to up sale on unnecessary service. All I wanted was an oil change but was trying to turn it into a $650 service. Always trying to up sale on unnecessary service. All I wanted was an oil change but was trying to turn it into a $650 service. More
by TEACHERTGM
Employees Worked With
Steven Ferchak
July 04, 2019
Good routine service for car; Good service and Service Advisor but frustrated by the difficulty in diagnosing and repairing XM Sirrius issues. Reduced to fixing components one-by- Good service and Service Advisor but frustrated by the difficulty in diagnosing and repairing XM Sirrius issues. Reduced to fixing components one-by-one until it works again but have to pay for everything whether it works or not....and it is EXPENSIVE! Basically they are guessing. Seems like test equipment would be available if they wanted it but seemingly they don't. Instead of replacing the antenna for example, should first connect a test antenna at the appropriate points and see if the problem is resolved...but they don't have a test antenna. Etc, etc. More
by DMCROC
Employees Worked With
Steven Ferchak
