The New Babylon Honda

Purchase of a 2019 Honda HRV-Sport Andrew was very helpful, friendly, and honest in assisting with the purchase of new vehicles for my father and I. He was very knowledgable about the Andrew was very helpful, friendly, and honest in assisting with the purchase of new vehicles for my father and I. He was very knowledgable about the the vehicle models we were interested in and was easy to communicate with regarding our questions and concerns. His staying at the dealership hours after close on New Year's Eve to make we got our keys that night was commendable. We had a great experience buying from him and I'm sure he's an asset to the Babylon Honda team. I did, however, have a very negative experience with the finance manager, Will. After encountering a "red flag" on my insurance/credit check, he was not very helpful in assisting with getting this fixed (although I did fix it, myself, eventually.) At one point, when it appeared as if I may not be getting my new car on the day agreed upon with Andrew, Will turned around and told my father that I gave an okay to buy at a later date which I never did. When I tried to convey the urgency of picking up the vehicle that day, he was very disrespectful saying "it's New Year's Eve, we all have plans we need to leave for" and "this is not as simple as buying a bag of chips, John." These comments and this situation nearly made me take my business to another dealership. Please be sure that this feedback bears no reflection on the excellent work that Andrew did for us last weekend. Thank you. More

Great Experience We have leased/purchased several cars over the years from Babylon Honda. Anthony Serpico was our sales representative this time around, and we were ve We have leased/purchased several cars over the years from Babylon Honda. Anthony Serpico was our sales representative this time around, and we were very pleased with the whole process. He is a no pressure sales person and very personable. My husband and I were at ease the whole time. Thank you Anthony! More

Excellent Everyone is so pleasant service is always great place is always clean and welcoming. The girls at the desk are smiling and friendly all the time. That Everyone is so pleasant service is always great place is always clean and welcoming. The girls at the desk are smiling and friendly all the time. That tells alot about a business. It tells me they are happy to be there and that means they love their job and management team. More

Oil change I came in for just an oil change it did take quit a while over two hrs for an oil change and they did not ask if I was aware that there are recalls on I came in for just an oil change it did take quit a while over two hrs for an oil change and they did not ask if I was aware that there are recalls on my car. More

Airbag recall Appointment scheduling could have been scheduled better with expected wait time. I felt that everyone was given the same time to bring in their car. Appointment scheduling could have been scheduled better with expected wait time. I felt that everyone was given the same time to bring in their car. More

First leased car ever I went inside and was greeted and introduced to Anthony who took care of me the whole time. He was supper funny and very understanding of what i neede I went inside and was greeted and introduced to Anthony who took care of me the whole time. He was supper funny and very understanding of what i needed. And the people there go the extra mile to make sure you get what you need. More

Babylon Honda a great experience third time in a row ! Phil made negotiating a lease actually enjoyable ! He made me feel comfortable. I was able to feel excited about my new leased car because he made it Phil made negotiating a lease actually enjoyable ! He made me feel comfortable. I was able to feel excited about my new leased car because he made it easy! I cannot thank him enough 😊 More

Quick and easy Great customer service. My sales rep was very kind and attentive. I made my appointment for a few days later. The whole process was very simple and Great customer service. My sales rep was very kind and attentive. I made my appointment for a few days later. The whole process was very simple and quick. More

Excellent Customer Service. First time in my life that I am experimenting excellent customer service in a service center. Fast, courteous and affordable price. Thank you Steven a First time in my life that I am experimenting excellent customer service in a service center. Fast, courteous and affordable price. Thank you Steven and staff. More