The New Babylon Honda

Oil Change This is now the third time I have brought my car to this service center and for the third time, I had issues with my service. The first time in 12/201 This is now the third time I have brought my car to this service center and for the third time, I had issues with my service. The first time in 12/2017, I made an appointment for an oil change and then proceeded to have to wait for over two hours. The second time, in 6/2018, I had my oil change and inspection done and, despite being told "You will not have to pay. This is free." I was charged $60.00 which I then had to call back once I returned home to get rectified. This latest time, I again made an appointment to have my oil changed. This was challenging because over the course of two days I called multiple times and was not even able to get through to a person. I even chose the option to have someone call me back and I am still waiting for the call back. I dropped my car off at 3:50 (my appointment was at 4) and informed the gentleman who helped me that I was told on the phone it would take 45 minutes so I would leave and come back. He informed me that it would be about an hour and that he would call me when the oil change was finished. After a little more than an hour, I decided to go back to the service center and wait for the service to be completed. When I returned back at around 5:00, I saw my car parked out front so I figured that the phone call was forthcoming. After waiting another half hour, I went inside and asked if my car was ready. The young lady at the counter (who was very nice) said she would find out for me. After another 15 minutes, my keys were finally brought inside and I was able to leave. All in all, I again waited for roughly two hours for an oil change on my car after making an appointment for service. Three times getting service on my year old car, and all three times there have been issues. I do not understand why there is even the option to make an appointment if they are never honored. I would much rather take my car to Pro Lube right near my house, pay the same amount, and be home in a half hour rather than deal with this nonsense again. I understand that I am not the only customer that Honda has but my time is also valuable and I feel that if a customer makes an appointment, they should not be subjected to wait over two hours for a simple oil change. More

First Time Using Service Center Was A Charm Outstanding facility. Clean and new looking but was told it is 5 years old. Could have fooled me. From check in with Reed Cronin at 8:30 a.m. to co Outstanding facility. Clean and new looking but was told it is 5 years old. Could have fooled me. From check in with Reed Cronin at 8:30 a.m. to completion of the first oil change on our HRV at approximately 9:15 give or take. Was not watching the clock, but was very impressed. Waited for the service to be completed in a most comfortable waiting area with the most comfortable chairs. Made us feel at home and not just another customer. More

Awesome Service I have never received anything less than exemplary service from Babylon Honda. As usual I received a full accounting from Fenix of the current issues I have never received anything less than exemplary service from Babylon Honda. As usual I received a full accounting from Fenix of the current issues and what the priorities were with my vehicle. Babylon Honda and Fenix did a great job amd my vehicle is driving like new again. More

Car service I came on time and my car got out quickly .. I thought the wait list would be long but it wasn’t so I was very happy about that. I came on time and my car got out quickly .. I thought the wait list would be long but it wasn’t so I was very happy about that. More

Best Service Center I have used Babylon Honda for a few years and have always received great service. Waiting area is spacious, clean, and comfortable. Free wi-fi, and th I have used Babylon Honda for a few years and have always received great service. Waiting area is spacious, clean, and comfortable. Free wi-fi, and they always explain and summarize what was done. Highly recommend! More

service I was treated very well by the service advisor, he was excellent. Thank You. I will recommend this service to all my friends and family. I was treated very well by the service advisor, he was excellent. Thank You. I will recommend this service to all my friends and family. More

Exceptional Experience Anthony was extremely helpful, knowledgeable, and patient. We started our car search at Babylon Honda and took over a month shopping/checking out oth Anthony was extremely helpful, knowledgeable, and patient. We started our car search at Babylon Honda and took over a month shopping/checking out other makes/models before deciding what vehicle was the right choice. The Ridgeline won us over and we returned to Anthony, who not only let us test drive the vehicle again but reviewed all the options available to us. We were never pressured and had an enjoyable experience. More

Wonderful service The friendly staff and atmosphere made the experience of buying a car much less stressful than it usually would be. They showed us our options and ans The friendly staff and atmosphere made the experience of buying a car much less stressful than it usually would be. They showed us our options and answered all the questions we had. More

Oil change and inspection Came in for oil change and inspection. I asked them to look into a minor issue I was having. They spent 3 hours looking for the problem. Unfortunately Came in for oil change and inspection. I asked them to look into a minor issue I was having. They spent 3 hours looking for the problem. Unfortunately they couldn't pinpoint it. No biggie. I was very pleased with my service adviser, Steve Ferchak. He listened to me as I described the issue I was having. He's always polite and thorough. More

Jp car Excellent service. Easy to make appointment. All work needed was explained before work was done work was completed in a timely manner. Waiting area wa Excellent service. Easy to make appointment. All work needed was explained before work was done work was completed in a timely manner. Waiting area was comfortable and clean More