The New Babylon Honda

Willis Nunez was awesome! He showed us the 2 cars we were interested in, answered al Of our questions and was never pushy! 24 hours from start to finish and Willis made sure i He showed us the 2 cars we were interested in, answered al Of our questions and was never pushy! 24 hours from start to finish and Willis made sure it all went smoothly. 1st great experience at this dealership! More

excellent service and lots of help answers all your questions, good price and good vehicles that fit your budget questions, good price and good vehicles that fit your budget More

It wasn't a great experience. It suppose to be since this is my second brand new car from Babylon Honda. Gentleman was trying to sell me warranty he wasn't clear in his statements It suppose to be since this is my second brand new car from Babylon Honda. Gentleman was trying to sell me warranty he wasn't clear in his statements at the beginning. Later on when I see different figures I asked him what is this. he gets upset and HE WASN'T PROFESSIONAL WITH HIS WORDS SELECTION. I don't wanted to create a scene there because I know I will get an opportunity to raise my voice here. Customer service is a joke at this place please whoever business get hurt by this please try to work out with your staff behavior. Last but not least I been played by the numbers on the contract not satisfied with that either. Good Luck management with current staff. More

Really don’t understand why it takes nearly 2 hours for an oil change with an appointment. an oil change with an appointment. More

Extremely attentive and helpful when looking to meet my needs. Answered all my questions and explained thoroughly the process. needs. Answered all my questions and explained thoroughly the process. More

Very helpful and very great employees love it definitely will come back and look at more cars in the future will come back and look at more cars in the future More

I brought my 2019 Honda Passport to New Babylon Honda because my Navigation system stopped working. I waited 3 hours in the waiting room until my service advisor, Hassan Elnawasani, finally informed me t because my Navigation system stopped working. I waited 3 hours in the waiting room until my service advisor, Hassan Elnawasani, finally informed me that I needed a new GPS antenna. The part would have to be ordered, but it would arrive within 3 days. I was asked to prepay for the work, which I had no problem doing at the time. As I drove home that day,6/25/24, I noticed that my Navigation system was working again. I immediately called Hassan and left a voice message that this was the case. He did not call back. I called the next morning and left another message, and still no call back. I drove down to New Babylon Honda that afternoon,6/26/24, and asked another service advisor to cancel the antenna order and issue a refund. She said that I had to wait for Hassan, and that he was out of the office, but would be back in 30 minutes. After waiting an hour, Hassan walked in the waiting room. I told him that I wanted a refund for the antenna part because my Navigation system was working, and I no longer needed it. He said that the antenna was more than likely going bad, and I would be better off installing a new one. In good faith, I believed him, and did not go through with the refund. Now, weeks have gone by and I still have not heard from Hassan. I left him two more voice messages last week(7/8/24 and 7/12/24) and still no call back! On my last voice message, I threatened to make a complaint with Honda corporate, but it's obvious that Hassan doesn't give a crap. Not only is this terrible customer service, but I feel like I'm being scammed. My car has been serviced by New Babylon Honda for years, and I never had a problem. Well, now I do! p.s. I only gave 3 stars to New Babylon service center, because my engine cover heat/noise shield went missing after my last repair. I brought it up to Hassan, and go figure, nothing was done. Just terrible! More

It was a good experience, I live in Sayville Patchogue is closer. I called I needed an inspection stat they could fit me in 5days New Babylon same day . Very Grateful also to Hassan closer. I called I needed an inspection stat they could fit me in 5days New Babylon same day . Very Grateful also to Hassan More

Kevin was great ! Thank god you have him , if possible I would always like to work with him when I come in to get my car serviced Thank god you have him , if possible I would always like to work with him when I come in to get my car serviced More

Juan and Babylon Honda mechanics/staff are courteous, nice, responsive and did great servicing my car. nice, responsive and did great servicing my car. More