Babylon Honda - Service Center

The New Babylon Honda responded

Hi Jeannie, I tried reaching out by phone to discuss your recent service experience, but unfortunately, I wasn’t able to get in touch with you. From what I understand, the repairs were only partially covered by the aftermarket warranty you purchased through a third party. If you'd like to connect, I’d be happy to go over everything in more detail and see how I can assist you further—provided the circumstances allow. Feel free to give me a call at your convenience. I’ll do my best to help! Thank you! - Nick

The New Babylon Honda responded

Hi Mr. Lazo, As per our in-person conversation, the maintenance minder codes displayed on your vehicle upon arrival were B167, which includes: an oil and filter change, tire rotation, rear differential fluid replacement, and brake fluid service. As part of our standard procedure, one of our Service Advisors explained each of these services in detail during the write-up process, along with the associated costs. At that time, you approved and signed off for the recommended work to be performed. Regarding your battery concerns, it was noted that your vehicle is driven only 2,000–3,000 miles per year, which is significantly below the average of 12,000–15,000 miles. As mentioned, this lower usage can result in battery degradation over time. Our technician removed the covers obstructing access to the battery to show you that it had been replaced earlier this year. In addition, a battery test was performed during your visit, and the results showed that the battery was in good condition at that time. A copy of the test results was shared with you. As I mentioned during our discussion, I recommend using a Battery Tender to help maintain a steady charge when the vehicle is not driven frequently. This can significantly extend battery life and reduce the chance of future issues. I hope this clears up any concerns. If you have any additional questions or need further assistance, please don’t hesitate to reach out. Thank you! - Nick

The New Babylon Honda responded

Hi Colleen, thank you so much for your kind words and recommendation! We’re thrilled to hear that Vincent, Angel, and Nick provided you with such professional and attentive service. Our team takes pride in making the process smooth and stress-free, and it’s wonderful to know they exceeded your expectations. We truly appreciate your feedback and look forward to serving you again in the future!

The New Babylon Honda responded

Hi, thank you for your review! We’re glad to hear that Vincent provided you with helpful and reliable service. We’ll be sure to share your kind words with him and the team. We appreciate your feedback and look forward to assisting you again!

The New Babylon Honda responded

rvanbenthuysen, thank you for your feedback! We’re happy to hear that Steve provided you with professional and courteous service, and that your repair was completed quickly and with minimal inconvenience. At The New Babylon Honda, we’re committed to making every visit as smooth as possible, and we truly appreciate your trust in us.