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Babylon Honda - Service Center

West Babylon, NY

4.6
2,590 Reviews
Call Service Center (631) 669-8800

2,590 Reviews of Babylon Honda - Service Center

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April 10, 2025

Vanessa and Melanie went above and beyond to take care of my car and me today. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Betancur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

The New Babylon Honda responded

Hi John, Thank you for the kind words! We’re so glad to hear that Vanessa and Melanie took great care of you and your vehicle. Going above and beyond for our customers is what we aim for every day, and it's always rewarding to see that reflected in your experience. We truly appreciate your support and look forward to assisting you again in the future! The New Babylon Honda Team

April 02, 2025

Vincent was pleasant, knowledgeable and cooperative. I will always get my service done here from now on. Thank you Vincent. Next time: ask for Vincent More

by yazminiharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Caccavale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

The New Babylon Honda responded

Thank you for your wonderful review, Yazmini! We're so glad to hear that Vincent provided you with a pleasant and helpful experience. We truly appreciate your trust in us, and we look forward to serving you again in the future. Don’t hesitate to ask for Vincent next time!

March 30, 2025

Very knowledgeable service people. The answer all your questions. Very comfortable waiting room free coffee More

by Bet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

The New Babylon Honda responded

Thank you for your great review, Bet! We're glad to hear that our service team provided you with helpful answers and that you enjoyed our comfortable waiting room. We truly appreciate your feedback and look forward to serving you again soon!

March 29, 2025

The Staff was very nice and helpful they did the job very quickly. Thank you More

by Joycebrklyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ferchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

The New Babylon Honda responded

Thank you for your kind review, Joyce! We're so glad to hear that our staff was helpful and that your service was completed quickly. We truly appreciate your feedback and look forward to assisting you again in the future!

March 28, 2025

i had a recall service and surprised te courtesy of taking me home and being picked up on time More

by FRANK901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

The New Babylon Honda responded

Thank you for your great review, Frank! We're thrilled to hear that you had a positive experience with your recall service and that our team made sure you were well taken care of with the courtesy shuttle. We appreciate your feedback and look forward to serving you again!

March 27, 2025

I was very impressed with the customer service professionalism very polite and helpful exceed expectations More

by Shirleyb2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Caccavale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

The New Babylon Honda responded

Thank you so much for your kind review, Shirley! We're thrilled to hear that our team exceeded your expectations and provided you with excellent customer service. We truly appreciate your feedback and look forward to serving you again in the future!

March 25, 2025

I had a serious issue with my car. Vincent Caccavale, the service advisor that helped me was great! Because of what the problem was I did have to bring it back. He was very attentiv More

by AQUAMARINEFISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Caccavale. I rate him at 5 stars.
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Mar 25, 2025 -

The New Babylon Honda responded

Hi AQUAMARINEFISH, Thank you for sharing your experience with us! We're so glad to hear that Vincent was able to assist you and make sure your issue was addressed. We truly appreciate your loyalty over the past 30 years and are happy to have had the opportunity to serve you. It's great to know you're satisfied with the loaner car and the service you received. We’ll continue to work hard to ensure you’re always happy with your experience here. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!

March 23, 2025

Easy to schedule service. Knowledgeable provide options clearly explain charges time frames for completion offer a ride or loaner if needed More

by Katward1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Caccavale
Report | Print
Mar 25, 2025 -

The New Babylon Honda responded

Hi Katward1, Thank you for taking the time to share your experience! We’re glad to hear that scheduling your service was easy and that our team was able to provide clear options, explain charges, and ensure everything was handled smoothly. We’re always here to help with rides or loaner vehicles to make your experience as convenient as possible. We appreciate your feedback and look forward to continuing to serve you in the future!

March 22, 2025

After we finished and I left with my car one of the girls tried to call me and left a message stating “ you just got serviced here we need you to urgently call us back “ I panicked when I saw it and called a More

by Mobriwaddell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanessa Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Betancur
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

The New Babylon Honda responded

"Hi Mobriwaddell, Thank you for sharing your experience with us, and we apologize for the confusion and frustration you experienced. We completely understand how receiving an urgent message could cause unnecessary stress, and that was certainly not our intention. We will review this communication process to ensure it’s more clear moving forward. We are also sorry to hear that your experience with the initial service was less than pleasant. We pride ourselves on providing excellent customer service, and we’ll work with our team to address this feedback. On a positive note, we’re glad to hear that our mechanics provided great service. Your feedback is invaluable as we strive to improve every aspect of our business. If there's anything else you'd like to discuss or if you need further assistance, please feel free to reach out to us directly." This response acknowledges the concerns, shows empathy, and reassures the customer that their feedback is being taken seriously.

March 14, 2025

Willis Nunez was outstanding in every way. I was puzzled by the missing tool in the trunk. .I was disappointed when I saw it was. not vacuumed under floor .mats. More

by aludgate4
Recommend Dealer
Yes
Employees Worked With
Willis Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2025 -

The New Babylon Honda responded

Thank you for sharing your feedback! We’re glad to hear that Willis Nunez provided outstanding service. We sincerely apologize for the missing tool and the oversight with the vacuuming under the floor mats. We’ll make sure to address these concerns so that future experiences are even better. Your comments help us improve, and we appreciate you taking the time to share them!

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