Babylon Honda - Service Center

I Don't need anyone(The rude person who inspected my vehicle)telling me I need to wear a mask while being fully vaccinated. Also as employees walked around without a mask! Change your policy FOLLOW THE vehicle)telling me I need to wear a mask while being fully vaccinated. Also as employees walked around without a mask! Change your policy FOLLOW THE SCIENCE!!! I also wanted my tires rotated, but I guess he was to focused on me wearing a mask he forgot about that request. More

Service is always prompt and courteous. The work that needs to be done is done correctly and in a reasonable time. It is easy to make an appointment. needs to be done is done correctly and in a reasonable time. It is easy to make an appointment. More

Attentive and extraordinary service at Babylon Honda! Fenix Villar is the best! Should be commended for his work in the service department. Always a great experience! Fenix Villar is the best! Should be commended for his work in the service department. Always a great experience! More

Everyone at Honda was amazing helping us out with the trading in our old car for a new one. Michael David was amazing with the hole transaction. Then something came up on my new car brought it in and Ste trading in our old car for a new one. Michael David was amazing with the hole transaction. Then something came up on my new car brought it in and Steven ferchak was so helpful and explained everything to me. More

My visit to Babylon Honda went very well. Reed was very professional and my car inspection took exactly as long as he said. He answered my questions and was very personable. professional and my car inspection took exactly as long as he said. He answered my questions and was very personable. More

Very nice people Great sense of humor But my car still rides the same way that I bought it there for in the first place rides the same way that I bought it there for in the first place More

No contact between Management and Customer for over 3 wks. on our Repair status. Only Edwin in California at American Honda (case mgr.) was able to be our in-between. Over 15 calls were made to Steven Fe wks. on our Repair status. Only Edwin in California at American Honda (case mgr.) was able to be our in-between. Over 15 calls were made to Steven Ferchak and John McGuire, without the courtesy of a reply. Their Reception area consists of torn and ripped leather seats and a Coffee Station (not available of course during Covid) but it too was filthy. Our next vehicle will once again be a Lexus.! More

I was greeted promptly and my service issues were dealt with in a cordial and prompt manner. My car was serviced in a prompt manner meeting all of my expectations. with in a cordial and prompt manner. My car was serviced in a prompt manner meeting all of my expectations. More

I don’t usually fill these out unless 1) I received Exceptional service or 2) I received horrible service. I brought my car in TWICE to the Babylon Honda service center. My 2017 Honda Accord Ex-L V6 ha Exceptional service or 2) I received horrible service. I brought my car in TWICE to the Babylon Honda service center. My 2017 Honda Accord Ex-L V6 has been getting absolutely horrible gas mileage. I usually get anywhere from 19-36 MPG, of course 36 being when I get on the highway. NowC I am Getting around 13-14mpg and it’s a struggle to get up there. When I start the car, it gets anywhere from 1.2mpg - 5.0mpg. I brought the car in to be checked and was told the air filter as clogged and should solve the problem. I paid $70 to change the filter and of course it did not fix the problem. I was told a service member drove the car and got an average of 17 mpg. There clearly is an issue with something because the mileage went down significantly. I guess I just expected a little more understanding on my issue and Honda offering to look into it further. I really felt like they just wanted me to pay for the filter to be changed and get my money and leave. Like they didn’t want to be bothered. More

Fenix was very good at communicating what was wrong with the car and taking the initiative to follow up with the warranty folks. he also listen to my concerns about checking the clock carefully since I was the car and taking the initiative to follow up with the warranty folks. he also listen to my concerns about checking the clock carefully since I was taking a trip to Boston. More