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Babylon Honda - Service Center

West Babylon, NY

4.6
2,603 Reviews

2,603 Reviews of Babylon Honda - Service Center

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January 18, 2025

Honda dealership is clean the staff is very knowledgeable and helpful, Steve went out of his way to help me on an issue with my car, not what I came for I will always return to your dealership More

by Diane.pierre64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ferchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

The New Babylon Honda responded

Thank you so much for your kind words, Diane! We’re thrilled to hear that you had such a positive experience with our team, and that Steve went above and beyond to help you with your car. It’s great to know you feel comfortable returning to us, and we truly appreciate your loyalty. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again in the future

January 18, 2025

Melanie was very pleasant on the phone in making my appointment for the recall on my car. She even checked with the parts department to verify the part was in stock and called me back. Unfortunately, s More

by ailiou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

The New Babylon Honda responded

Thank you for your feedback, and we sincerely apologize for the confusion and any frustration you’ve experienced. We’re glad that Melanie was pleasant and helpful in scheduling your appointment, but we regret that the information about the recall inspection wasn't clearly communicated. We take your concerns seriously and are committed to improving the transparency and knowledge of our service department. We understand how important trust is, and we want to assure you that we are addressing this to ensure it doesn't happen again. If you'd like to discuss this further or if there's anything else we can do to resolve this matter, please feel free to reach out. Your feedback helps us get better, and we truly appreciate you bringing this to our attention.

January 17, 2025

I’m disappointed Honda took so long to replace a recall with the fuel pump. They put myself and my family in a dangerous position. Now I don’t know if I would buy another Honda. More

by Stanley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

The New Babylon Honda responded

Thank you for sharing your feedback, Stanley. We sincerely apologize for the delay in addressing the recall and for any concerns it caused you and your family. We understand how important it is for our customers to feel safe and confident with their vehicles, and we're truly sorry for the inconvenience this situation has caused. Please note that Honda distributes the parts for recalls, and we unfortunately do not have control over when they are sent to us, as they arrive intermittently. We understand this can be frustrating, and we appreciate your patience as we wait for the parts to arrive. We take your concerns seriously and will work to ensure that future recall issues are handled in a more timely manner. We hope you'll give us the opportunity to make things right. If you would like to discuss this further or if there's anything else we can do to address your concerns, please don’t hesitate to reach out.

January 17, 2025

I always have good experiences having my car serviced here. I appreciate the quick communication & updates on my car via text messages. More

by jamie.deng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

The New Babylon Honda responded

Thank you for your kind feedback, Jamie! We're so happy to hear that you consistently have good experiences with our service department. It's great to know that the quick communication and text message updates help make the process easier for you. We appreciate your continued trust in us and look forward to serving you again in the future!

January 15, 2025

Appointment was on time they got me in and out. I would highly recommend them More

by STEVEG10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

The New Babylon Honda responded

Thank you for your feedback, Steve! We're glad to hear that your appointment was on time and that you were able to get in and out quickly. We truly appreciate your recommendation and look forward to serving you again in the future!

January 14, 2025

Service was excellent. Very friendly and very efficient. I have used Babylon Honda service department for quite a few years and I’ve never had a problem. More

by jcolletti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

The New Babylon Honda responded

You're very welcome! We're grateful for your continued trust in our service department. It means a lot to us that we've been able to consistently provide you with great experiences. If there's ever anything more we can do for you, please feel free to reach out. We're here to help and look forward to serving you again in the future!

January 13, 2025

Prompt and efficient is how I would describe your company.Hope you all have a good year. More

by SPYRBITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ferchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

The New Babylon Honda responded

Thank you for your feedback, SPYRBITE! We're thrilled to hear that you found our service prompt and efficient. We really appreciate your kind words and wish you the best for the year ahead as well. If you ever need anything in the future, don’t hesitate to reach out. Have a fantastic year!

January 13, 2025

Steve was very excellent kept me up to date and made the process very smooth! More

by DINISTI33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ferchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

The New Babylon Honda responded

Thank you for sharing your experience, DINISTI33! We’re so glad to hear that Steve made your process smooth and kept you updated throughout. We truly appreciate your feedback, and it’s great to know that he was able to provide excellent service. If you need anything else, don’t hesitate to reach out!

January 13, 2025

Helpful with questions and very friendly service. The service center is comfortable and very accommodating. A pleasure. More

by Demi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Betancur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

The New Babylon Honda responded

Thank you for sharing your experience, Demi! We’re so glad to hear that you had a positive experience with our service center. It’s great that our team was able to assist with your questions and provide friendly service. We always aim to make our customers feel comfortable and welcome, and we’re happy we could do that for you. We hope to see you again soon!

January 11, 2025

I wish to thank everyone for the care and attention they gave me at babylon honda. More

by dianed1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

The New Babylon Honda responded

Thank you so much for your kind words, dianed1112! We’re so glad to hear that you felt well taken care of by the team at Babylon Honda. Providing excellent service and attention to our customers is our priority, and we’re happy that we could make your experience special. If you need anything else, don’t hesitate to reach out!

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