The Sharpe Collection

Ashley is always very responsive (and timely) to any inquiries I've made in the 10 months I've owned my car. She keeps me well informed about the progress of any service that has been performed on my ve inquiries I've made in the 10 months I've owned my car. She keeps me well informed about the progress of any service that has been performed on my vehicle. Above all, she is friendly courteous and has a lovely personality to boot! More

Sharp has always gone the extra mile for the customer. Sharp has always gone the extra mile for the customer. We had a few things wrong with a previous 5 series vehicle. The issues were factory issues th Sharp has always gone the extra mile for the customer. We had a few things wrong with a previous 5 series vehicle. The issues were factory issues that probably should have been caught at the dealership, nothingnmajor more of an inconvenience after the issue was fixed the dealer offered to "make it right" and had a CD changer installed for us at no charge. We are leasing our second 5series and own a Z4. More

My name is Jerry Bowman and I recently worked with Shaun Waid in buying a 2008 Mini Cooper Clubman. Shaun provided an exceptional buying experience in all aspects. He was polite, informative and particularl Waid in buying a 2008 Mini Cooper Clubman. Shaun provided an exceptional buying experience in all aspects. He was polite, informative and particularly responsive to the questions of my wife and helping out with information after the actual sale. I wanted a specialty towing hitch for a small trailer and though Mini does not specifically support that customization, Shaun researched and provided alternatives. His approach was professional but very friendly and I can honestly say it was the car buying experience I have ever had. The quality of the used Mini Cooper Clubman and the prep work on it was impressive. Of course there was little movement on the actual purchase price, which would have been nice, but the amount offered for our trade-in was very fair, so I have no real complaint in that regard. Financing and payment schedules were flexible and offered many options, which made the process very easy. I would not hesitate to recommend or do business with Shaun and The Sharpe Collection again. More

Ashley in Mini service is great! She knows what's going on, and keeps the customer informed. She's helpful and always greets you with a smile that makes you feel good about coming in for service. Having a on, and keeps the customer informed. She's helpful and always greets you with a smile that makes you feel good about coming in for service. Having a loaner car available is also a plus at Sharpe. More

I have never had a bad experience with the Mini Service Manager, Ashley Rickert, or the Sharpe Dealership in general. They have supplied me with alternate transportation during warranty service and with a Manager, Ashley Rickert, or the Sharpe Dealership in general. They have supplied me with alternate transportation during warranty service and with a comparable type vehicle!! The cookies and lounge are a great addition to the waiting experience. I have even brought the portable office with me while waiting for the anual service treatment. More

Ashley Rickert is the person I correspond with the most at the Mini dealership. She answers the phone and email: she not only schedules the appointment, she will call back with the best times and inform at the Mini dealership. She answers the phone and email: she not only schedules the appointment, she will call back with the best times and inform me of the best deals for my situation. In person, she is friendly, quick, efficient, and knowledgeable. Ashley knows her cars and her job inside & out. She will call in a mechanic to explain to me if needed and walk me over to the area where I am able to obtain a short-term loaner while my car is being serviced. An intelligent and sharp 'face' on the service end of the dealership makes a big difference to a customer, especially one who has to drive an hour to get there. More

Ashley is always friendly and honest. I trust what she says needs to be done! Ashley is always smiling and happy no matter how busy she seems! I enjoy the wait if I wait. The waiting area is clean and al says needs to be done! Ashley is always smiling and happy no matter how busy she seems! I enjoy the wait if I wait. The waiting area is clean and always appreciate the refreshments. I would recommend Mini of Grand Rapids to anyone. More

Ashley is a great asset to the Sharpe Collection dealership. She is knowledgeable and quick to respond to all emails and phone calls. I have no problem addressing my Mini issues with her. She dealership. She is knowledgeable and quick to respond to all emails and phone calls. I have no problem addressing my Mini issues with her. She gives clear, understandable auto answers and helps sort out any issues that may arise. While there have been a few small issues arise that could have gone better for my Mini, Ashley has done everything in her power to fix the situation and help me out with my car. We really appreciate her friendly, easy going manner and hope to continue to work with her in the future. More

Ashley Rickert makes the service experience exceptional at Sharpe. She is very accommodating, customer-service centric and has the personality it takes to make each customer feel special. I've been a Shape at Sharpe. She is very accommodating, customer-service centric and has the personality it takes to make each customer feel special. I've been a Shape service customer for just over two years, but I feel like Ashley and I are old friends. I wouldn't hesitate to recommend Ashely or Sharpe service to my family and friends. More

I have owned my MINI since 2/14/09 and the Sharpe MINI Dealership has been superb regarding any questions or service necessary to keep my enjoyment of this great marque at the top level. Thank you Ashley Dealership has been superb regarding any questions or service necessary to keep my enjoyment of this great marque at the top level. Thank you Ashley Rickert! and the rest of the Sharpe team! I look forward to continued satisfaction. More