The Skipper Group

The Skipper Group sold me an f-150 on eBay that was touted to be in excellent condition inside and out, inspected by professionals and 100% ready to go. Got the truck home and all power to the dash fa touted to be in excellent condition inside and out, inspected by professionals and 100% ready to go. Got the truck home and all power to the dash failed. The local Ford dealer discovered that water intrusion had corroded at least 2 main wiring harnesses. Minimum $2500 to fix. Skipper Group refuses to take any responsibility for selling a faulty vehicle. Do not be fooled by their friendliness. Stay away and save your time and money. There are plenty of other dealers out there to choose from. More

A used 2007 Ford F450 was purchased from this dealer in April, 2009. The salesman claimed the vehicle had been serviced which was subsequently found to be false. The finance manager claimed the warranty April, 2009. The salesman claimed the vehicle had been serviced which was subsequently found to be false. The finance manager claimed the warranty would expire at 36,000 miles, so an extended warranty was purchased. Subsequently, it was found that the drive train had a 60,000 mile warranty. In less than six weeks of ownership, the vehicle had to be towed in upper New York State as the fuel filters had never been changed and water clogged up the fuel system. A $600 repair cost was an out of pocket expense not including the cost of a motel room and loss of income. The electrical wiring system in the western hauler style bed started and continued to short out and was never resolved. More additional out of pocket expense was incurred in efforts to resolve the problem with more delay and loss of income. The automatic transmission went up in smoke while on the road in Oklahoma but a rebuilt transmission was covered by the manufacturer's warranty. Two weeks of down time living expenses and loss of income while awaiting repair was not covered. Contact with the dealer, The Skipper Group, indicated they didn't care and it wasn't their problem. Upon selling the vehicle six weeks after the purchase, a net loss of $7,000 was incurred. The Skipper Group showed no interest in cancelling the extended warranty and only through consistent multiple daily calls over a week and a conference call with the Skipper Group and Warranty Solutions resulted in the Skipper Group begrudgingly refunding the extended warranty fee. Based on the above experience, although the truck is gone, I am still paying for the experience of dealing with the Skipper Group. Would I recommend them to anyone? No. Customer service and standing behind their products is a foreign concept in their universe. Their motto should be "Let the buyer beware" More