Taverna Infiniti North Miami

I'm a victim of deceptive and unfair trade practices by Taverna Auto Collection in West Palm Beach, FL. I'm requesting any documentation regarding an alleged investigation by the Florida Attorney Genera Taverna Auto Collection in West Palm Beach, FL. I'm requesting any documentation regarding an alleged investigation by the Florida Attorney General's office against Taverna. My complaint against Taverna: I bought a used car from them in May of 2025, which required more than $3000.00 worth of repairs on the lane assist and front collision safety items that should have been working as part of the standard vehicle package. (see window sticker attached). I concede they knew about the issues and failed to advise me prior to purchase. Furthermore, they lowered the list price of the vehicle from approx. $13,500 to my purchase price of $9094.00. When I asked them why they lowered the price they said their inventory was high and they were just trying to sell it quickly. I asked them if there was anything wrong with the car and they said it was "working great" with "no problems." Two salesmen, and a sales manager claimed that nothing was wrong with the car and that I would have no problems and I would be very satisfied. Upon delivery (it was shipped via truck to my Ohio address on about May 30th.) When I received the car it was dirty on the outside and the inside and had not been detailed as promised. Please note that I did not see the car in person and only saw the video of the car that they emailed to me prior to purchase. It did not show the dashboard warning lights that clearly alerted the driver to the safety issues that were not working. Also, they did not detail the car as promised and there were no floor mats as shown on the window sticker. When I had the car serviced at a local Nissan dealer, they advised that the safety issue repairs would cost approx. $3000 to fix. Additionally, I paid about $350.00 for recalls that were still undone. I called Taverna more than 20 times and left numerous voicemails because I could not reach Barbie, the customer advocate manager. When I did speak with her she denied knowing about the issues and said the car was sold as is so they had no expectation to fix the problems. I sent her the estimate and invoice for the repairs from the Nissan dealer along with a video detailing and proving the issues from the Nissan dealer. Again, Barbie discounted the video as unsubstantiated and she would take no responsibility for repairs. She started to offer some "compensation" for the detailing but I told her that if she wasn't going to handle the repairs for the safety issues, I didn't want her help with the detailing. Final note: I specifically asked the salesmen if the car included the lane assist safety features and they assured me it did. I told them that the lane assist feature was one of the main reasons I was buying the car because I often fall asleep at the wheel during morning and afternoon commutes. They both confirmed those features came with the car. You'll see on the window sticker that they are a standard feature. Furthermore, they are standard on all Nissan Leaf cars. More

Review for Taverna Infiniti of North Miami I would give zero stars if possible. I purchased a 2021 Tesla Model 3 from Taverna Infiniti of North Miami, and when it was delivered to me in Oklahoma it give zero stars if possible. I purchased a 2021 Tesla Model 3 from Taverna Infiniti of North Miami, and when it was delivered to me in Oklahoma it arrived with $9,750 worth of damage. The rims, hood, fender, bumper, and headlight were all damaged, and the interior was filthy — including moldy coffee and dried fruit left behind. I immediately contacted the dealership before the delivery truck even left. They told me I could either send the car back or get it repaired and they would cover the costs, since the damage happened during shipping. I chose to repair it, went to their suggested Tesla repair shop, and submitted the estimate. That’s when Taverna started ignoring me. Calls and emails went unanswered for months. When I finally spoke with someone, I was told the damage was already on the car before shipping — despite the sales video intentionally avoiding showing the damage. I watched that video countless times, even asked the salesman directly if there was damage, and was told only one rim had scratches. Yet when I received the car, all four rims were severely damaged plus body damage. The dealership then insulted me by offering $750 if I signed an NDA ($500 toward damages and $250 for “detailing” — even though the car was delivered filthy). When I refused, saying I’d rather warn others, I was told, “That’s fine, no one looks at reviews anymore.” Salesman Raymond Banks lied repeatedly throughout this process. This dealership’s handling of the situation has been dishonest, unprofessional, and shameful. If you value honesty and customer service, stay far away from Taverna Infiniti of North Miami. More

Very poor management, but they do have one excellent sales person. I purchased a 2023 vehicle off their lot and it was delivered with only one key. I verified with the previous owner that the vehicle ha sales person. I purchased a 2023 vehicle off their lot and it was delivered with only one key. I verified with the previous owner that the vehicle had been traded in with two keys. I was informed that Larry Barrera, the operations manager, was in charge of logging and possession of all keys. I was told he didn't have a direct phone number and was unable to reach him on the phone. However, I had received an email from him when the car shipped, so I emailed him twice for help locating the missing key. I never received any response. None. I was incredibly fortunate to reach Abraham Sergile on the sales floor and he spent several days searching for my key and sent out a group text to his colleagues about it. Abraham eventually located the key and it was mailed to me, so 5-Stars to Abraham Sergile and 0-Stars to Larry Barrera. More

Outstanding customer service. Helped every step of the way. Glad I purchased my car from Alex Roberts. Highly recommend. Helped every step of the way. Glad I purchased my car from Alex Roberts. Highly recommend. More

Brougt my car in for service on Saturday August 16th 2025. Service advisor was Felipe. When i picked up my vehicle, the entire interior was covered in grease. The did not cover the seats with anything 2025. Service advisor was Felipe. When i picked up my vehicle, the entire interior was covered in grease. The did not cover the seats with anything to protect the leather.( LIGHT BEIGE ). The exterior was not even washed. When I spoke with the service advisor regarding the issue, he said he was sorry and let me leave without correcting the problem. I have tried reaching out to Nick Boustead as well as the owner Reny Dubon-Taverna. Only voice mails. NEVER AGAIN will I go back to this dealership! More

The dealer responded right away and assigned my complaint to someone whom would resolve the complaint. it became evident that I was going to continue to play phone tag and be left with un resolved issues the to someone whom would resolve the complaint. it became evident that I was going to continue to play phone tag and be left with un resolved issues therefore I washed my hands with the whole situation as it was consuming to much of my time to fix the issues they caused. More

I WOULD HAVE TO AGREE WITH THE OTHER REVIEWS DO NOT PURCHASE A CAR FROM HERE....This dealership is full of it and scams. I let my man be the man and handle buying a car for me for the car to be deliver PURCHASE A CAR FROM HERE....This dealership is full of it and scams. I let my man be the man and handle buying a car for me for the car to be delivered dirty, dents, chipped paint, no dealing what so ever, small, tire pressure issues, the ambient light in the car is dull. just like another said they offered us $250 to get it cleaned but that doesnt fix the other issues. We was told if we didnt like the car we could return it and it will be deducted from our down payment but because another salesman told us that and NOW NO LONGER WORKS THERE, Sebastian is trying to change what was told to us and trying to charge us more than the down payment to return the car and all he had to say was this is what comes with buying a used car, first off its a 2024, make it make sense. When asked to speak to a manager all he could say is I already told them what was up so they are going to tell you the same thing. There's no person in this world that would purchase something like a car and keep it and pay for something they are not satisfied with. The price of the car was great but the delivery, the sales, the service, making sure the customer is satisfied went out the window. Its very disappointing that people will try to take advantage over you for a sale. This dealership gets 1 star and thats only because of the prices they offer everything else get 0 stars More

I read the reviews, and I truly wish I had listened. To give a single star is a stretch. When I first expressed concern, Leslie, my salesman, told me not to worry. He brushed off the bad reviews as n To give a single star is a stretch. When I first expressed concern, Leslie, my salesman, told me not to worry. He brushed off the bad reviews as nothing more than “disgruntled buyers” who had purchased cheap, older cars and got exactly what they paid for. He assured me I wasn’t one of those buyers. I’d be getting an excellent car, and I was putting down a significant amount. He made it clear I wouldn’t have a bad experience. Like any salesman, he knew how to convince me to move forward. Buying a car always has its ups and downs, and I did everything I could to make the process smooth. This sale should have been any competent salesman’s dream. It could and should have been simple. And still, here I am, two weeks after purchase, only now receiving my temporary plates and registration, not because of an outside delay, but because the dealership never sent them. The car itself wasn’t delivered until ten days after purchase, despite being told more than once it was “going out today.” Every day was a new empty promise. I was told in writing they would cover my rental car extension due to shipping delays and pay my first month’s payment because of the extended late delivery. Neither happened. No reimbursement. No reply. I called the dealership multiple times and reached out to management directly to try to get these basic issues resolved. Still, they refused to fix any of it or even communicate honestly. Throughout this entire process, every reasonable attempt I made to get an update or support, including before and after the car was delivered, was ignored. I couldn’t even legally drive the car I had put $15,000 down on, and they did the bare minimum to resolve the issue two weeks after the sale. Don’t bother emailing them. They don’t want anything in writing that shows what they promised and failed to do. On top of all that, they disregarded my clear requests about the financing terms. I asked for a specific structure I easily qualified for, and they ignored it completely. This review is not written in haste or out of frustration. It comes after giving this dealership every chance to correct their mistakes, follow through, and act like a reputable business. They failed at every step. Buyers: please be aware. I wouldn’t wish this experience on anyone. More

AVOID THIS DEALERSHIP! They offer attractive pricing but obscene fees like $2000+ for dealer processing and delivery. Their customer service is null and void once a sale They offer attractive pricing but obscene fees like $2000+ for dealer processing and delivery. Their customer service is null and void once a sale is consummated. Promises are completely forgotten and everyone that works there seems to buy into that culture. Jeremy Mora- Initial salesman who went completely AWOL after the sale. Alon Kleiman-salesman promised a full tank of gas. Candice Williams, Office Manager who had the car delivered to my house without gas, without a second key, without temporary license tags and even without the 2 bolts to hold them! Nick Boustead, General Manager ignored my written letters but instructed Candice Williams to call me and offer $150 to appease my complaints. But of course, the check was never written! I tried to make this purchase a simple one but this dealership behaves much more like a typical “used car xxxxxxx!” More

Tuve la suerte de comprar mi carro con Yunior Barrera y sinceramente fue una experiencia inolvidable. Desde el primer momento, el trato fue de otro nivel: profesionalismo, honestidad, transparencia y una a sinceramente fue una experiencia inolvidable. Desde el primer momento, el trato fue de otro nivel: profesionalismo, honestidad, transparencia y una atención que muy pocos te brindan hoy en día. No solo conseguí el carro que soñaba, sino que me sentí respaldado, guiado y 100% confiado durante todo el proceso. Todo estaba en orden, el carro impecable y el servicio al cliente fue simplemente PERFECTO. Yunior no solo vende carros, vende confianza, seguridad y felicidad sobre ruedas. ¡Gracias por tanto! Sin duda el mejor vendedor con el que he tratado. ¡RECOMENDADÍSIMO al 1000%! 🙌🚗💥 More