The Volvo Store

OK- I bought a CPO 2008 XC90 in January from the Volvo Store in Winter Park. There were some initial issues, but I thought nothing of it. I was at another car dealer several months later and he informed m Store in Winter Park. There were some initial issues, but I thought nothing of it. I was at another car dealer several months later and he informed me that my CPO was in a wreck. I called Bill (sales manager?) at the Volvo Store. He was courteous from the first minute. Within the first 5 minutes I went from extremely aggravated to reassured. After some research--- turns out the 'CarFax' they had was not accurate (not their fault- CarFax went in after the fact and changed the report and did not notify them). There was some question to me about the 'legality' of the transaction and Bill's response was 'Regardless of who is right, you're not happy with the car. Let's figure this out and get you happy." We worked together over the next 2 weeks to come to a fair resolution (more fair to me, by far, then them). Picked up my new 2011 XC90 last night. Everyone (Bill, staff, etc) were as nice as they could be- I thought after the nightmare of the CarFax thing, they would be over me as a customer, but NOT THE CASE. It worked out so well I almost felt guilty. A definite recommend- Bill and his staff are courteous, easy to deal with and put the stigma of bad car dealers aside. More

Service dept. repaired a nail in rear tireafter I called at 4:00 pm on trhe Saturday before Easter Sunday. I was leaving on easter to drive 600 miles to our home in NC. The Volvo store service dept. was to at 4:00 pm on trhe Saturday before Easter Sunday. I was leaving on easter to drive 600 miles to our home in NC. The Volvo store service dept. was to close at 5:00 that day, so they had to make room for me to fix the tire that day. They were very courteous and definitely went over and above my expectation considering that it was late on Saturday afternoon and they could have easily said they were too busy and were closing in an hour. That was the answer I expected, but was pleasantly surprised. It is nice to see that good service still exists. I have told numerous friends about this occurence.The Volvo Store should be commended as an outstanding dealership and I look forward to going back. More

Once again, Tim Estler epitomizes what a Super Star Service Advisor, as well as Volvo team member, should be! No surprise either based on past service from Tim! I received 2 recall letters for my 2 Service Advisor, as well as Volvo team member, should be! No surprise either based on past service from Tim! I received 2 recall letters for my 2012 S60 on Saturday, July 9 at which time I called Tim. Talk about proactive top-notch service --- Tim already had what he called a “Christmas” appointment on the books for me for these 2 recalls in that the dealership had been notified that my car could in fact have these “defects”. Tim was merely waiting for my receipt of the letters from Volvo NA in order for an appointment to be made. Not only was Tim able to get me in that same day so that I would not have to interrupt my work schedule, his team also had the parts available should the inspection result in my car needing the procedures to rectify the recalls, which it did. All the work was completed within that afternoon! Recall letters received, appointment made, repairs completed all within 4 hours! Volvo service simply does not get better than what Tim provides! I see a number of comments about Tim on this site. One recent very satisfied client stated, “Tim takes the whole after-sale experience to a new ethereal plane.” In my opinion, one needs the Hubble telescope to see the ethereal plane way below where Tim is with his incredible service, coupled with a depth of Volvo knowledge that could only be surpassed if Tim was born into the AB Volvo family! Once again, Tim, you not only hit the mark of excellent service, you achieved a new level! Simply, THANK YOU! More

I've always been apprehensive to go to a dealer for service work on my vehicle, but Tim made me feel completely confident and comfortable not only in the service I was getting but in how I was treated service work on my vehicle, but Tim made me feel completely confident and comfortable not only in the service I was getting but in how I was treated as a customer as well. He is friendly, honest and a fantastic representation of who and how a Service Advisor should be. After multiple previous experiences with other repairs to my car, I have been brushed off and treated as just another invoice more times than I can count. But Tim takes the time to explain what needs to be done, why and what can/should/will happen from that point forward for the care and performance of my car. It is so nice to be talked to and not neglected as a customer. I will only bring my car in when Tim is working and highly recommend him to anyone needing/wanting high performance care not only to their vehicle but as a person as well. More

I was new to the Orlando area, but not new to Volvo's. Let me start out by saying I normally like to do work on my own cars. That said, I wasn't about to start tinkering with my CPO S40. I've always been Let me start out by saying I normally like to do work on my own cars. That said, I wasn't about to start tinkering with my CPO S40. I've always been apprehensive working with most dealerships because they tend to brush off most customers like...well like most any other customer and in general not make any extra effort on the customers behalf; just work on the car and give it back. Then there's Tim. Tim takes the whole after-sale experience to a new ethereal plane. When I moved to Orlando I needed some work done on the S40 that I couldn't handle. So I reluctantly get on the phone and setup an appointment to bring it in. Tim greets me with a hearty handshake and an explanation of what could be the issue and potential resolutions. Here's where the Service Manager earned his gold star. Tim is nearly 99% right at diagnosing the problem immediately. Why? Tim used to be one of the mechanics at the Volvo Store. What does that mean? Generally speaking, no surprises come bill time! They even offer complimentary enterprise cars (at least for CPO) which means I don't have to schedule 2 weeks in advance or have to worry about not having a car in an emergency! It's almost a shame I live back in Texas, because these guys can't stack up to Tim's friendly/humorous demeanor and all-around super knowledge. More

I have seen some negative remarks about this store, but my experience was magnificent! I got the exact car I wanted without any hassle or attempts to up-sell. They gave me the options and I would say, "yes my experience was magnificent! I got the exact car I wanted without any hassle or attempts to up-sell. They gave me the options and I would say, "yes" or "no, thanks" and that was then end of it. Also, since I wanted a specific color car, it had to be transported from another dealership. I was told to expect it in 4 days but it was in town, spit polished and ready to roll in three. After I signed all of the paperwork, Robert spent over an hour with me showing me all of the features of the car and even programed my phone to go directly thru the car phone. This is my first volvo experience and it was superb! I highly recommend this dealership AND my convertible! More

Very courteous and friendly staff. I have purchased multiple vehicles from this dealership and have always had a wonderful experience. Excellent service staff! Service Manager and Sales Manager are a multiple vehicles from this dealership and have always had a wonderful experience. Excellent service staff! Service Manager and Sales Manager are always helpful. Dealership is very neat and clean...makes one confident in the professionalism of the entire team. More

I recently purchased a 2012 S60 T5 through another Florida Volvo Dealer due to the price being considerably lower than The Volvo Store. Unfortunately, the price equated to that Sales team's lack of kn Florida Volvo Dealer due to the price being considerably lower than The Volvo Store. Unfortunately, the price equated to that Sales team's lack of knowledge about this 2012 S60 car, let alone the Sensus system. They used the excuse that the car is new so they "weren't up to speed". But, I was sold on not just Volvo (my 4th Volvo by the way) but on this incredible car. Because of previous service provided by Tim (Service) at The Volvo Store, I called him to get answers to my list of questions which not only did he answer, but also had me come into the dealership when it was convenient for me so he could also show me everything about the car and took me on a couple drives to show me how the car handled from the DSTC to BLIS to City Safe. In a nutshell, Tim is a Volvo expert and gladly shares his knowledge to ensure you know everything about your Volvo so you can enjoy it to the fullest! THAT is on top of the top-notch service (honest, straight-forward service) he ALWAYS provides. In fact, anytime I've needed service, I will only take my car in if Tim is there. Dingman Group, you need to clone Tim in addition to using him as a role model to the rest of your team. If it wasn't for Tim, I most likely would not be in a Volvo, but now because of him, I truly am a Volvo for Life person! Thank you Tim!!!!! More

MR. ROSSER IS A FIRST-CLASS VOLVO REPRESENTATIVE! HE MR. ROSSER IS A FIRST-CLASS VOLVO REPRESENTATIVE! HE DEFINITELY KNOWS THE VOLVO LINE OF CARS. HE WAS ABLE TO TAKE TIME W/ ME & TEST-DRIVE THE XC60. MR. ROSSER IS A FIRST-CLASS VOLVO REPRESENTATIVE! HE DEFINITELY KNOWS THE VOLVO LINE OF CARS. HE WAS ABLE TO TAKE TIME W/ ME & TEST-DRIVE THE XC60. ROBERT IS VERY THOROUGH IN SHOWING THE POTENTIAL VOLVO OWNER EVERYTHING ABOUT THE INTERIOR & EXTERIOR OF THE CAR. More

You have a problem? GO TO THE VOLVO STORE!! The Service Dept. was professional and very knowledgable. I had my car there for a Check Engine Light and for its oil change service. Mike called me later that Dept. was professional and very knowledgable. I had my car there for a Check Engine Light and for its oil change service. Mike called me later that day to let me know what was causing the engine light and explained it in layman's terms. When I came to pick up the car I was given an inspection sheet that made me aware of the kind of condition my car was in and helped me budget for upcoming brake work. My experience there made me have faith in dealerships again. The Volvo Store is where I'll be going from now on. More