AVOID THIS PLACE AT ALL COSTS. It's a shame I can't give them negative stars for the headache, time, and money spent here with NO fixation of the issue. Took my vehicle (which I purchased from here NEW 6 years ago) in January 2018 to fix an issue. Was told what it was and that it was under warranty and was fixed with the $100 charge I was told was a service charge. Also had them fix a faulty door handle whilst it was in for service. Quickly found out that the problem was not fixed at all. Took it back and told them exactly (AGAIN) what the problem was and under what conditions it occurred. Was told later that day that they could not reproduce the issue and was given back the vehicle. Noticed how many miles they put on it (60) and asked them where they drove it, when the route I told them I had taken is ~40 miles. Numerous people have witnessed the issue. Was told since the check engine light wasn't on there was nothing they could do. FUNNY, since the check engine light wasn't on when they originally stated they fixed the issue in January. It is now April 2018, and not only is the vehicle horrible to drive (SAME exact issue), the check engine light is on. Called and asked for a manager to call me back. Scott, service manager, called me back and immediately raised his voice and had a snarky tone with me. I asked at different points in the conversation why he was speaking to me in that manner. He never lowered his voice. I had to again explain what the vehicle was doing (same issue). He stated they could not know what was going on if the check engine light wasn't on. I stated that originally it was not on and they claimed they fixed the issue. I asked if I could bring the vehicle in on 4/16. He stated no, I could bring it the following afternoon ( I work during the day). Informed him that would not work and can't they be flexible given it is 3 months later and the issue is still not fixed and worse than ever. Stated I could bring it in 4/23. Asked if he thought this was good customer service. He acted like he was doing me a favor. Asked if I could just have my $100 back since the issue wasn't fixed and was told "I don't have a check book." My reply: you're not making sense.
Zero customer service. Argumentative rather than problem solvers.
Also stupid. If you had an ounce of business logic, you'd not lose a prospective future recurrent customer and their family and friends over $100 and your complete lack of caring for the safety or happiness of your customers.
Made an appointment at another area dealership and they are fitting me in tomorrow and dropping me off at work.