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Theodore Robins Ford

3.2

32 Lifetime Reviews

2060 Harbor Blvd, Costa Mesa, California 92627
Call (800) 494-0756

Latest Reviews

October 19, 2017

"Amazing Service, Quality People!"

- Samantha O.

I LOVE THIS DEALERSHIP. I brought in my 2014 Ford Focus for service this past week on a transmission issue and was greeted by the nicest service advisor named Pete Ferra. He listened to what I thought the problem was, showed his humble knowledge, and reassured me that they would fix the vehicle so that it would be safe to drive. Bob, the shuttle driver, drove me to work so I didn't have any huge disruption in my day (and he also was an absolute joy- kind, personable, and a safe driver). Pete called me a few hours later and told me they would fix the problem, not to worry, and that they would have it back to me the next day. They had it back and done when I needed it, did a multi-point inspection to ensure nothing else was wrong, and washed it so it was PERFECT when I got it back. As a young female, whenever I walk into a dealership/auto shop by myself I am nervous that I might be upsold on things that I don't need or be taken advantage of. That was NOT the case at Theodore Robins Ford. I left happy and reassured that I got the best service and care possible. Take your Ford to Theodore Robins Ford! You'll be SO happy that you did.

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Employees Worked With

Pete Ferra, Bob the Shuttle Driver

October 06, 2017

"great EZ experience"

- jimmy six

This the second F-150 we have purchased at Theodore Robins. Once again Dean Hammond went out of his way to assist me in ordering and purchasing our 2018. This time was even better than the first time. I have sent others to TR Ford including my son. All the servicing of our 2013 was also done at TR and I was pleased with their service.

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Employees Worked With

Dean Hammond

October 04, 2017

"Good experience with both sales and service"

- Local Bob

I have just seen two sides of this dealership and both have been positive experiences. In my purchase of a new Edge SUV, I worked with Dean Hammond who spent quite a bit of time helping me to define the specific version of this vehicle. It was built to my requirements and while it took more weeks that expected to get delivery, I was very pleased with the result, with only one exception - the roof rails I thought I was buying turned out to be only trim, firmly laying on the roof making it impossible to attach anything to them. How stupid can that be? But that's what can happen when you buy off a catalog instead of seeing a physical implementation. On the good side, the interior of this car is much more spacious than I was expecting in a mid-sized SUV. And I have never driven a car with such a smooth transmission. And Dean helped me obtain what I believe was a good price for this car. And now with 5000 miles, I have experienced my first meeting with Ned in the service dept. Of course this was merely for an oil change but the communication and attention left me with no complaints other than the hour and a half that I had to wait. Next time, Ned tells me that I can shorten that time with a finite appointment.

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Employees Worked With

Dean Hammond-sales, Ned Shortsleeves-service

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Photos & Amenities

  • Free Starbucks coffee and tea
  • Free WiFi
  • After Hours Drop-Off
  • Shuttle Service
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Pet Friendly
  • Quick Lube
  • Television
  • Vending Machines