Thomas Acura

Excellent Customer Service Always willing to assist and not rush you at all. Personal attention is important and these folks provide that, and then some! Waiting room amenities Always willing to assist and not rush you at all. Personal attention is important and these folks provide that, and then some! Waiting room amenities are nice but free WiFi is slow. I know it's free but the pipeline is nonetheless tiny, and in this day and age an efficient Internet connection is necessary for work, and (waiting room) leisure. Also, just another minor observation - It's nice to have complimentary coffee, water, and danishes and those things are available here. But the danishes - c'mon. Ewww. More

Great service ! Thank you Paul and Ryan for your help! I recommend everyone come to Thomas Acura, they'll make you feel comfortable and I am so happy with a good deal Thank you Paul and Ryan for your help! I recommend everyone come to Thomas Acura, they'll make you feel comfortable and I am so happy with a good deal for my new car. More

Repair experience. Great job as usual. Except for the cost of the repair! They fit me in right away and gave me a loaner car to make it more convenient for me. Great job as usual. Except for the cost of the repair! They fit me in right away and gave me a loaner car to make it more convenient for me. More

Great service rep Thank you Alan for a great service experience. Alan explained the need of maintenance of timing belt and make recommendation when it should be done. Thank you Alan for a great service experience. Alan explained the need of maintenance of timing belt and make recommendation when it should be done. Thanks again More

Great, as always. Very accommodating and helpful staff. I always know I can count on them. They worked around my schedule to get my car in for service. Very accommodating and helpful staff. I always know I can count on them. They worked around my schedule to get my car in for service. More

Great service representative Alan is the best service consultant I've ever met. He's very considerate and always there to help me out. He always gave me useful tips for the questi Alan is the best service consultant I've ever met. He's very considerate and always there to help me out. He always gave me useful tips for the questions or problems I had. I highly appreciate his service. More

Outstanding Service From Alan I made the service appointment, showed up on time and was greeted by Alan. He printed the paperwork, explained the service, and I was on my way to lun I made the service appointment, showed up on time and was greeted by Alan. He printed the paperwork, explained the service, and I was on my way to lunch nearby. I returned to the dealership and waited in the customer lounge. Alan personally walks into the lounge to tell clients when their vehicles are ready. His time estimate was quite accurate. Altogether, a pleasant experience in customer service. More

Awesome Service Rep! Ed Bowling is AWESOME! I'm a new owner of an Acura, went from always buying american cars to switching to an Acura & had a few silly questions of wh Ed Bowling is AWESOME! I'm a new owner of an Acura, went from always buying american cars to switching to an Acura & had a few silly questions of which Ed was so kind to answer. He really knows his stuff & he didn't rush me through the door. He's a great conversationalist, I give him an A+ for Customer Service! I originally went there for a recall to be serviced and I left there knowing he will be my Acura Service Guy in the future for life! More

Service Great customer service. If you plan on owning your car for a long time. This is the place to go. Their service department team is awesome. They Great customer service. If you plan on owning your car for a long time. This is the place to go. Their service department team is awesome. They care about you and work hard to get things done right. More

My Service Rep Ed Bowling is AWESOME!!! I would not hesitate to bring my Acura MDX in for service. Ed Bowling always go above and beyond to help me with anything I need!!! I would not hesitate to bring my Acura MDX in for service. Ed Bowling always go above and beyond to help me with anything I need!!! More