My girlfriend and I purchased a car two months ago from this business. We did a differed down payment to make a couple payments on it.
Last night we received from a sheriff stating he has legal documents to take us to court with Thomas Auto Sales. We were panicked and immediately called Thomas Auto Sales and spoke with George Travis, a Finance Manager. He informed us that he could not access our file so we would have to wait until the next day.
I spoke with him this morning, he states we never paid the last $160 of the down payment. I checked my bank statements and, admittedly, saw that the last $160 did not get paid.
I asked about how they give customers notifications that their payment did not go through. He explained that they will call the customer, then send a letter, then if those did not work, file with the court.
We only received one phone call from Thomas Auto Sales in the last two months. They left a voicemail and did not give a reason why. I called the salesman we worked with getting the car, Wilbert, and asked him what the phone call was about. He assured me he would find out and call me right back. That was two months ago. Never received a call back so my girlfriend and I figured we were fine. We have never received a letter from them as well.
Fast forward to the call with George Travis and now we owe $271.90 with court filing fees.
I was more than willing to pay the $160 on the spot and one of the filing fee's, so $200 for the inconvenience. George Travis told me he would see what he could do to reduce it down. He left me on hold for 5 mins, someone else picked up and transferred me back to him where he picked it up and realized he forgot about us, then explained he would only take off $16.90. This is outrageous. I understand it was my fault for the payment not going through the first time, but for us to receive no notification AT ALL, besides a sheriff calling us looking for us, is beyond shady and ridiculous. We will never do business with this company again.
I urge everyone else who may want to deal with this company to consider this message.
I could also go onto complain about the car we purchased, but we were in a hurry to get a halfway decent running vehicle and strapped for cash. So we got what we paid for. And then some.