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Thomas Chrysler Dodge Jeep Ram of Highland

Highland, IN

4.8
3,140 Reviews
A new car, truck or SUV could be waiting right around the corner for you; all you have to do is stop by Thomas Dodge Chrysler Jeep located in Northwest Indiana, Lake county at 9604 Indianapolis Blvd in Highland, IN, or call (219) 924-6100 to speak with our knowledgeable staff. Our new and pre-owned inventories feature some of today's latest and most sought after models. Thomas Dodge Chrysler Jeep is all about the customer, so stop by today and let us prove our commitment to exceptional service! We make it fun.
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9604 Indianapolis Blvd

Highland, IN

46322

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Showing 3,140 reviews

July 22, 2021

The service writer was great, but 2 hours for an oil change and tire rotation. Ridiculous! That’s about all that I can say about your service. More

by chiefjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experience. Thomas Dodge Chrysler Jeep of Highland always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Best, Jimmy Thomas 219-924-6100

July 22, 2021

Yes. If you get your service dept. together. Made an appointment for an oil change only. It took two hours.Unacceptable. Been customer since 1996. More

by oilcangeorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Kubacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill paying dept. Five stars.
Jul 23, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

George, Thank you for bringing this to my attention. I would like to learn more about the length of your wait for your oil change. Please reach out to me at your soonest convenience; I hope to be able to address your concerns and turn your experience around. Jimmy Thomas 219-924-6100

Jul 24, 2021 -

oilcangeorge responded

I do not think a two hour wait for an oil change is reasonable. Even if you don't have an appointment. But I did have an appointment for 9:45 Am . I finally was able to leave at approximately 11:40. Your service manager was more than helpful trying to help me understand the situation the service dept was in. You didn't have the employees to work on the vehicles. What else can I say.

July 21, 2021

always am happy to have our car serviced there-always very consistent, and courteous. will not take to anything but oem service centers for proper support. More

by indygreens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the positive star rating! The team at Thomas Dodge Chrysler Jeep of Highland is glad your experience was courteous. We look forward to future visits.

July 21, 2021

Very courteous and professional. Would recommend Thomas Dodge Chrysler Jeep to anyone. Always take good care of my issues pertaining to my vehicle. And Always on point. More

by mrvdjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nady Boutros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faye
Jul 21, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the positive star rating and the feedback. The team at Thomas Dodge Chrysler Jeep of Highland is glad your experience was professional and courteous. We look forward to future visits.

July 21, 2021

Only place I take my car, as well as all of my family members vehicles. Christina and all the gang are the best. 10 Stars!! More

by ob_1_73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for your kind words! We hope to be of service to you again! Take care!

July 20, 2021

This was my first time their and I was extremely impressed, I got a very good deal for my trade in and found a vehicle in my price range. I plan to come back here for my next vehicle. More

by chuck marcinko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nady Boutros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Alsuraki. My salesman.
Jul 21, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Chuck, Thank you for your positive review. We are thrilled you had a professional, helpful and accommodating experience with our team here at Thomas Dodge Chrysler Jeep of Highland. We hope you enjoy your new vehicle and we are looking forward to your next visit with us.

July 20, 2021

I would highly recommend this dealership. They have great products and great deals. I am very pleased with my purchase and the service I received! More

by Locs76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faye Giles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

The team at Thomas Dodge Chrysler Jeep of Highland is glad your experience was pleasant. Thank you for the 5-stars and feedback!

July 19, 2021

They offer quality products and excellent service. They seem to really care about their customers. I love my new truck. I will be referring my friends and family here! More

by Locs76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nady Boutros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faye Giles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the positive star rating! The team at Thomas Dodge Chrysler Jeep of Highland is glad your experience was excellent. We look forward to seeing you back.

July 15, 2021

Very accommodating with appointment times, also they advised me to perform a fuel system service that wasn't listed on the recommended scheduled maintenance list. This is exactly what service advisors s More

by chrisholben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the kind review! We are glad to know that you had a great experience at our Service Department. We hope to see you again at Thomas Dodge Chrysler Jeep of Highland.

July 14, 2021

My 2021 New Renegade was in for windshield fluid issues from the factory, The fluid was leaking into my carpet affecting all of the electrical components. The service to fix it took almost 2 weeks-everythi More

by kregan1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for sharing your review. I would appreciate the chance to speak with you regarding your overall service experience and any services you still require. Please feel free to call me at your own convenience. I look forward to connecting with you. Best, Jimmy Thomas 219-924-6100

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