Thomas Chrysler Dodge Jeep Ram of Highland

This was a total bait and switch action. The car shown in the ad looked decent and someone contacted me to make an appointment to do a test drive at the dealership. While on the phone, I ask The car shown in the ad looked decent and someone contacted me to make an appointment to do a test drive at the dealership. While on the phone, I asked if there were any mechanical issues, etc with the car and the representative said no. When I got to the dealership, the salesman shook his head and said the advertised car was a mechanic special and was sitting on two flat tires at that time. I was expecting to pay cash for the full amount of the vehicle and drive away, but instead I left empty handed and very disappointed. I was asked if I wanted to do financing and declined. More

Purchased a 2017 Dodge Grand Caravan on December 26, 2023 from this location for $11,500. Had a ton of issues with the dealership paying me for my trade in, title issues of them not submitting docs to Illino from this location for $11,500. Had a ton of issues with the dealership paying me for my trade in, title issues of them not submitting docs to Illinois on time and now my van is sitting in a shop getting a new transmission for $3800 because this one went completely out in the highway. The dealership is shady! Robert my sales person very rude! Their accounting department, very rude! And when you call to ask to speak with someone in management, they look up your deal and connect you to your sales person. Management won’t speak with you and frankly if you do get them on the phone, I’m sure they would careless what you have to say either. Avoid this place! You will be sorry if you don’t. Be sure to read all the 1 star reviews to get a good sense of the true colors of this location. And watch, someone from dealer will comment saying call them and will sign it Jerry Thomas. If this so called Jerry Thomas cared, he’d pick up the phone and call. They know who I am, I reported them to the State of Indiana as well. Update: As of 2/19/2024 I've had to replace the transmission for $4100 and the thermostat for $31, and its still overheating. Dealership has not reached out to help me with the cost of all these repairs on the vehicle they knowingly sold me that needed a lot of repairs. More

I like bringing my car here, everyone is very professional. Jamie is the one who waited on me, he explained everything to me about my miles getting up and everything. professional. Jamie is the one who waited on me, he explained everything to me about my miles getting up and everything. More

Very professional and quick. Friendly and helpful with my vehicle and advised any issues that needed to be addressed. Friendly and helpful with my vehicle and advised any issues that needed to be addressed. More

Terrific service every time I take Jeep or Dodge in for an oil change or service! Brian Gain and his Service Advisors and trained mechanics always make me feel like a valued customer! an oil change or service! Brian Gain and his Service Advisors and trained mechanics always make me feel like a valued customer! More

Great Service experience every time I bring my wife's and my vehicle to this dealer. The service department is courteous and efficient. They communicate very well with us always communicating the status of o my vehicle to this dealer. The service department is courteous and efficient. They communicate very well with us always communicating the status of our automobiles and how long before they are ready to be be picked up. Paul Nelson is an excellent More

Best service experience that I've had versus other dealers. I would highly recommend Thomas Dodge over any other dealer that I have used in the past dealers. I would highly recommend Thomas Dodge over any other dealer that I have used in the past More

This dealership gave me a complete run-around after the Jeep I purchased from them just 40 days prior began to leak oil. They went seven days having my Jeep without contacting me or keeping me updated, the Jeep I purchased from them just 40 days prior began to leak oil. They went seven days having my Jeep without contacting me or keeping me updated, then claimed the car was "fixed" already after I began pressing them. The car was not fixed and now I am forced to bring it to another dealer to get fixed. Total incompetency. More

I Highly recommend Thomas Dodge. I have always received excellent service from the dealership especially Jennifer. She is Always Very helpful and very knowledgeable. Easy to week wit I have always received excellent service from the dealership especially Jennifer. She is Always Very helpful and very knowledgeable. Easy to week with and very professional More

The service was excellent. The service advisor was especially knowledgeable, curteous, and professional. She is an asset to your team. The service advisor was especially knowledgeable, curteous, and professional. She is an asset to your team. More