Thomas Chrysler Dodge Jeep Ram of Highland

excellent and knowdlegable service always. They were very cordial and knowledgeable of the problem with my car. The time they said it was going to take to fix the vehicle was exactly what they They were very cordial and knowledgeable of the problem with my car. The time they said it was going to take to fix the vehicle was exactly what they had said. More

Amazing service!!! I am so glad I came into Thomas Jeep. Danny O’Bannon was just absolutely the best! He was very helpful and understanding. He took a lot of time with u I am so glad I came into Thomas Jeep. Danny O’Bannon was just absolutely the best! He was very helpful and understanding. He took a lot of time with us to find the car we wanted. I would highly recommend Thomas Jeep and Mr. O’Bannon. More

Got what we wanted and great trade in value Took a chance to get the car we wanted. Drove approximately 2 hours on Labor Day to trade in our Enclave for a brand new Jeep Renegade. They all wor Took a chance to get the car we wanted. Drove approximately 2 hours on Labor Day to trade in our Enclave for a brand new Jeep Renegade. They all worked within our budget and for the most part was smooth (aside from 2 of our littles making noises!). Thank you to you all I have a great car for work!! More

Buyer Beware of the Service Department My husband and I had purchased a vehicle from Thomas DCJR a year ago. We chose the dealership, despite being 40 minutes away, because they had a speci My husband and I had purchased a vehicle from Thomas DCJR a year ago. We chose the dealership, despite being 40 minutes away, because they had a specific vehicle in stock that we wanted. We weren't exactly thrilled with the sales department, but this is about the service department. Since then we've had it there for two oil changes. The first was fine, but the second I was given an estimate time of forty-five minutes to an hour, including the complimentary wash. I sat there for two and a half hours. Upon inquiring with the lady at the service desk, I was told the service tech had just started refilling the oil, and the car wash would be additional time. Spoiler alert, I never got my car wash because I wasn't going to wait another hour (at that rate.) We had appointments for both oil changes. Recently we had our vehicle serviced at Thomas for a faulty shifter. We dropped it off on a Friday morning, and received a phone call by the afternoon informing us that the shifter was indeed broken, and would need replaced. We were told they had the part in stock. Later that day we were told that the part had been mislabeled and they needed to order the correct part. On Tuesday we called for a status update and were informed that our vehicle was ready. We arrived at the dealership (a 40 minute drive) only to be told that they couldn't find our name in the system, then were told our vehicle was sitting across the parking lot, still torn apart, not finished. We then were sent home with no answers. Wednesday we received a call that the shifter was on back-order and there was no ETA on the part, nor estimate for when our vehicle would be completed. Thursday rolls around and I called the dealership and spoke to Brian. I had a few questions regarding locating the part, and an average 'guesstimate' of how long parts typically take to arrive on backorder. I was met with a rude tone and short answers, as if he couldn't get me off the phone fast enough. One hour later, my husband calls and Brian also answers. My husband had the call on speakerphone, and I listened to a very polite tone, and Brian informed my husband that our vehicle was done, that the part had arrived, and we could come pick up our vehicle. Keep in mind, that I had called an hour prior and was given none of this information. When we picked up our vehicle, the drivers side front door was covered in oily fingerprints (we have white paint, it was very noticeable) as was the shifter and steering wheel. Point being, we will never be returning to this dealership for sales, nor service. More

very very good experience looking for good deal on car look no farther! just go in and ask for Mr. Jason Smith! he was over and above what i expected and i was expecting a lot! looking for good deal on car look no farther! just go in and ask for Mr. Jason Smith! he was over and above what i expected and i was expecting a lot! great job Jason from your forever friend Ray as of now. thanks for great deal! More

Great Job Thomas Service department Thomas Service team did great job installing accessories on my new 2018 Ram 2500. Appreciate you guys and thankyou for all your hard work! Thanks Jami Thomas Service team did great job installing accessories on my new 2018 Ram 2500. Appreciate you guys and thankyou for all your hard work! Thanks Jamie More

Great dealership! The sales staff and dealership personnel were fantastic. They both worked together to get me a great deal on my 2019 Jeep Cherokee Latitude. I was im The sales staff and dealership personnel were fantastic. They both worked together to get me a great deal on my 2019 Jeep Cherokee Latitude. I was impressed! More

Oil change length We bought our van in 2017 and are required to survive the van there according to the warranty. There are some devices that I feel you take advantage o We bought our van in 2017 and are required to survive the van there according to the warranty. There are some devices that I feel you take advantage of such as the cabin filter. I have to change it every 20,000 miles which it should be lasting closer to 40,000 miles. When I come in for just an oil change I am usually there a minimum of 2 hours. Oil changes do not take 2 hours. I have talked to many other people who have bought cars from there and were required to service the vehicle there. They have had the same experience. More

Good Service Great service, friendly staff. However, if you do not have an appointment, you will be waiting awhile. I had an appointment so no biggie. There were t Great service, friendly staff. However, if you do not have an appointment, you will be waiting awhile. I had an appointment so no biggie. There were times in the past when I did not, and I was waiting awhile. I would recommend Thomas Dodge to anyone. More

Repairs Back passenger window went up 3/4 stopped called 2 dealers could not get it in for 1 week called Thomas dodge bring it in and we will try to get to it Back passenger window went up 3/4 stopped called 2 dealers could not get it in for 1 week called Thomas dodge bring it in and we will try to get to it next day and they did wire.harness went bad I’ve always liked thomas dodge they always did good work but from Valparaiso to highland it was about 1 hr drive with traffic the way it is Griegers dodge is 15 min but I’ve always had problems when I would get my truck back work was never satisfied More