Thomas Chrysler Dodge Jeep Ram of Highland

Express Lane I came in 2 days prior around noon and the man who was taking my information said it would be an hour and a half for they were on lunch . It is not po I came in 2 days prior around noon and the man who was taking my information said it would be an hour and a half for they were on lunch . It is not posted on the website about the lunch break ... I couldn’t wait since i have never had to wait long in the express lane .. I then made an appointment for Thursday morning . I was a little taken aback when he could not find my information when making my appointment, odd since I have been comming here for 9 years faithfully for all services ..I would update your website or stagger lunches so all guests can be served .. More

Great job, Paul! My experience with Paul was exceptional. He even called to do a follow up, to see if I took care of the issues with my car that were found during my o My experience with Paul was exceptional. He even called to do a follow up, to see if I took care of the issues with my car that were found during my oil change. Thanks, Paul! More

Quick and Easy Service appointment was quick and easy. It took a minute to be seen in the beginning but once vehicle was taken in, everything went swiftly. Service appointment was quick and easy. It took a minute to be seen in the beginning but once vehicle was taken in, everything went swiftly. More

Always a pleasure I never have anything but a pleasurable experience when I go to Thomas Dodge My old friend Kelli was back, and my new friend Kelly had also returne I never have anything but a pleasurable experience when I go to Thomas Dodge My old friend Kelli was back, and my new friend Kelly had also returned. More

PERFECT AS ALWAYS. Everything is always done right the first time.Vehicle has been a pleasure to drive They never try to push service on you that you don't need.. Everything is always done right the first time.Vehicle has been a pleasure to drive They never try to push service on you that you don't need.. More

conflicting appointment info On March 20th, I called in the morning to see if there was appointment availablitity for an oil change. The woman looked up my account, and said one w On March 20th, I called in the morning to see if there was appointment availablitity for an oil change. The woman looked up my account, and said one was not needed. My husband goes there, about an hour later with a 2 year old, to be told he DOES in fact need an appointment. We made one for the 22nd and had no issues with our service. Like everyone else we have a life, we both work, we have 4 kids, it’s already a pain to carve out time to do this maintenance and it makes it more dreadful when you don’t know what to plan. Please improve your communication. I’m am not sure who I spoke to or who completed the service. More

Thought it would be longer I thought it would be a little longer but they got me out quick. At first was told 3 hours for a non appointment on Saturday. But got me out in an hou I thought it would be a little longer but they got me out quick. At first was told 3 hours for a non appointment on Saturday. But got me out in an hour and a half More

rescued on a trip home to Ohio from Mn We were 2/3 of our way home from Mn. when smoke started coming from the right front fender. My wife's phone told us of your dealership7 miles away. We were 2/3 of our way home from Mn. when smoke started coming from the right front fender. My wife's phone told us of your dealership7 miles away. I was able to nurse the truck in at 5:30 last Thursday. Brian was very happy to help in spite of the late hour and said he would somehow get us on the road if he could the next day. He got us a car so we could get to our hotel for the night. We were on our way by 2:00 Friday with truck doing great. You guys are a tribute to you trade and deserve special thanks. from us.. If we were closer you would become our primary dealer.. Brian is a great ambassador for your dealership and should receive a job well done. More

Pleased Very attentive but not pushy to purchase. Met all our needs and has continued to answer questions after purchase and offer assistance. Will come back Very attentive but not pushy to purchase. Met all our needs and has continued to answer questions after purchase and offer assistance. Will come back for our next Jeep purchase. More

Faye is the best I wasn’t even looking for a new car but Faye remembered that I said I wanted a Grand, all black, with a sun roof...... so out of the blue I get an ale I wasn’t even looking for a new car but Faye remembered that I said I wanted a Grand, all black, with a sun roof...... so out of the blue I get an alert and it’s a video of the car. 😒😒😒 It was definite click bait and she baited me in. This is the second Jeep that I’ve purchased from Faye and both times her service has been exceptional. Faye and I worked together to find the vehicle I wanted because I was extremely particular. Faye was patient and understanding. I couldn’t and wouldn’t buy a car from anyone else. I absolutely love her!! More