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Thomas Chrysler Dodge Jeep Ram of Highland
Highland, IN
3,140 Reviews
A new car, truck or SUV could be waiting right around the corner for you; all you have to do is stop by Thomas Dodge Chrysler Jeep located in Northwest Indiana, Lake county at 9604 Indianapolis Blvd in Highland, IN, or call (219) 924-6100 to speak with our knowledgeable staff. Our new and pre-owned inventories feature some of today's latest and most sought after models.
Thomas Dodge Chrysler Jeep is all about the customer, so stop by today and let us prove our commitment to exceptional service! We make it fun.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,140 reviews
November 29, 2012
everyone was very helpful, informative, and friendly. as stressful as it is to purchase a new vehicle, they made the situation very calming. worked with me to find the perfect vehicle in my price range. stressful as it is to purchase a new vehicle, they made the situation very calming. worked with me to find the perfect vehicle in my price range. More
by jsusoreny
November 27, 2012
We had a great experience with the salesmen and finance guy. We didn't feel pressured or intimidated in any way. We were able to negotiate a reasonable finance amount the amount for trade in was a little l guy. We didn't feel pressured or intimidated in any way. We were able to negotiate a reasonable finance amount the amount for trade in was a little lower than we had hoped but the vehicle we got was outstanding and I hope it is all it's cracked up to be. I have never owned a Chrysler before. Only downside is that in my previous car purchases, the dealership at least made sure there was a full tank of gas. No biggie, considering the amount we paid, could have been at least a full tank. Other than that I am waiting to have after market remote starter put in and I hope my experience is just as good. More
by deehorneman73
Employees Worked With
John Neyhart
November 20, 2012
it was a smooth transaction..would recommend to others.the staff is very friendly and I have had good experience with the service department on my previous visits. others.the staff is very friendly and I have had good experience with the service department on my previous visits. More
by jazzbass52
November 19, 2012
By far the best car buying experience I've ever had. Everyone was friendly, and Tony went above and beyond when the popcorn machine was down by buying my 6 yr old some animal crackers. All of the sales Everyone was friendly, and Tony went above and beyond when the popcorn machine was down by buying my 6 yr old some animal crackers. All of the sales associates were helpful, and we couldn't be happier with our new car. More
by krisro99
September 18, 2012
I recently purchased a new 2012 Dodge Grand Caravan - spent a lot of time trying to negotiate the deal, and truthfully would have walked out if we hadn't really wanted that van. Then I took it in for "ex spent a lot of time trying to negotiate the deal, and truthfully would have walked out if we hadn't really wanted that van. Then I took it in for "express" change about 1 o'clock on a Wednesday and was told the wait would be about 1 1/2 hours. I brought it back later that afternoon and still had to wait an hour. Not "express" in my book. 3 months later we were looking for a Dodge Avenger. Made appointment to look at a used 2011. Kyle was very nice, but could not negotiate a price. Tony would not deal. So I left. Purchased a new 1012 Avenger from another dealer two days later for $2,000 more out the door than Thomas' asking price for the used car. That deal was made in a friendly environment with no pressure, unlike Thomas More
by bethmez
Employees Worked With
Kyle and Tony
June 09, 2012
I would highly recommend this dealership. They are very courteous & helpful. They are efficient at getting the work done. They also come out and discuss with you what was done with your vehicle & make sure courteous & helpful. They are efficient at getting the work done. They also come out and discuss with you what was done with your vehicle & make sure you are happy with the work they do. More
by jenk729
Employees Worked With
May 12, 2012
It was nice to work with Arti as he did listen to all out needs. Could not find the car we were looking for, so they ordered one for us. Glad it was done that way, we got what we were trying to buy. Thank needs. Could not find the car we were looking for, so they ordered one for us. Glad it was done that way, we got what we were trying to buy. Thanks Artie. More
by daresch
April 27, 2012
I saw a vehicle on line that I was very interested in so I made a online appointment. I was e-mailed back saying they looked forword to helping me and was given a date and a time to come in. The day of the I made a online appointment. I was e-mailed back saying they looked forword to helping me and was given a date and a time to come in. The day of the appointment I went in and nobody knew anything about this truck. The vehicle was found to be in their shop. They asked if I could come back the next day. So,I came back the next day it was still in the shop. They called me again to come and see the vehicle and scheduled an appointment time for me. I came in at my scheduled time and once again the vehicle is no where to be found. They then found the truck to be across town at a detailer. My wife and are driven to the detailer shop to see the truck being washed. We then return to the dealership to sit and wait for two hours before I able to drive the vehicle. I drive it, I like it, I want to buy it. They start showing me prices that were just crazy. The price was marked up more than $2,000 than price advertise and they forgot to subtract my trade in. . My wife and I were there for over five hours. We finally buy the vehicle I take the protective paper off the driver seat and find burn holes all over the seat, and there is hardly enough gas in the tank to drive it off of the lot. They did put a quarter of tank of gas in for us. It was not a good day. I already have an appoinment to take my truck back because the alignment is off and the cruise control dose not work. I do understand that I am buying a used vehicle and do not expect it too be perfect. I just felt like nobody knew what was going on and so much time was wasted. It was like the right hand did not know what the left hand was doing. More
by Duanediane
March 21, 2012
Dont know the name of the finance guy in the first office to the right. He was not very polite. He also seemed to have an issue with filling out paperwork. Sign here and I will fill out later is no good i to the right. He was not very polite. He also seemed to have an issue with filling out paperwork. Sign here and I will fill out later is no good in my book. I was there for hours. I spoke with Frank who was a nice guy and the 2 salesmen I spoke with were polite and acceptable. Malcom was the first guy i worked with a few months earlier. He recognized me and came over to say hi, very appreciated. I decided not to buy the car that day which was a this past sat. I made some calls and spoke to a few other people at other dealers. I decided to make the purchase from this dealer since I had spent so much time with the salesmen and wasnt fair they didnt get the sale. I called the finance guy who never answered his phone. Left 2 messages (one within minutes of their opening) to finalize the paperwork and call me to set up a time I could come finish it up. Unshockingly, he never bothered to return my call. Its amazing I guess they werent making enough off the 34,000 sticker priced vehicle I was going to purchase to want my business. More
by mmitchuson
Employees Worked With
March 21, 2012
Frank and Nick stayed open passed hours so that I could shop for a new car. The following day they had the car I liked cleaned up and ready for me to check out in the daylight. Once I decided to purchase shop for a new car. The following day they had the car I liked cleaned up and ready for me to check out in the daylight. Once I decided to purchase the vehicle, they were able to secure financing and I left in my new car! Couldn't ask for better customer service! More
by cindyrubino
