Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Lack of notch maintenance. Auto was left in off road mode. Auto not washed. Safety lug nuts not torqued. It is apparent that no one of authority is checking the quality of se Auto was left in off road mode. Auto not washed. Safety lug nuts not torqued. It is apparent that no one of authority is checking the quality of service before delivering vehicle to owner. More

Kelly was amazing Just wanted to state that Kelly and Brian are great assets to your location. Kelly is always so well mannered and takes the time to explain and make Just wanted to state that Kelly and Brian are great assets to your location. Kelly is always so well mannered and takes the time to explain and make the customer feel welcomed and not like your issues are a bother. I have seen her deal with other issues and alwAys holds her composure and professionalism in instances where other associates might have lost it. She explained the prices to me accurately ahead of time, and knew them off the top of her head, and she apologized for the constant issue I’ve had of attempting to schedule online 4 times now with no success while taking in my vehicle without hesitation. Have had quite a few bad experiences with your dealership but with Kelly’s assistance and great positive attitude they leave me feeling better each time. she is a prime example of what a CUSTOMER SERVICE rep should be, something which is very hard to find in today’s society. I recently had my first experience with Brian for the and he also understood my frustration and was willing to help immediately. These two reps are keeping the place together while you are trying to improve the service department which I have had multiple issues with in the past, along with a few other friends and associates that I know. I hope they are much appreciated by management. More

If it wasn't for my warranty. Sales people are great but service ones are awful. If it wasn't for my warranty. I'll take my service work some place else. From reservationist, that Sales people are great but service ones are awful. If it wasn't for my warranty. I'll take my service work some place else. From reservationist, that can't answer simple questions and transfering your call to a dial tone. So, what can you do? Probably nothing. You can't have your cake and eat it too. More

Awesome Thank you Kelli H. your the best and always take care of me. I ou always find time to squeeze me in when your busy. Thank you again. Thank you Kelli H. your the best and always take care of me. I ou always find time to squeeze me in when your busy. Thank you again. More

Tires and check engine light Everyone was friendly and helpful . I was notified about repairs needed promptly. The vehicle was done when promised. And the courtesy driver was extr Everyone was friendly and helpful . I was notified about repairs needed promptly. The vehicle was done when promised. And the courtesy driver was extremely nice More

oil change a little slow other wise okay happy that it did not cost nothing i will come back for all my service work in the future a little slow other wise okay happy that it did not cost nothing i will come back for all my service work in the future thank you e work More

Great Dealership I go here all the time to get my vehicles worked on. I have purchased vehicles in the past. It's a great dealership everyone is very helpful. People a I go here all the time to get my vehicles worked on. I have purchased vehicles in the past. It's a great dealership everyone is very helpful. People are always nice. I recommend Thomas Dodge. More

Great service I was very satisfied with the service that was provided on 12/10/ 2019. Thank you and I will be back, when other service is needed I was very satisfied with the service that was provided on 12/10/ 2019. Thank you and I will be back, when other service is needed More

Very poor service I have brought my Jeep into the service department for repairs after i was rear ended back in Jan 2018. I have come back 3 times already for issue I have brought my Jeep into the service department for repairs after i was rear ended back in Jan 2018. I have come back 3 times already for issues that are present now, that werent present before the accident. -Tire Pressure Sensor blinking -Paint scrapes where work was done on rear door and left side passenger fender. -Still hearing a noise in the transfer case -I am now hearing a noise in the rear axle when making a left hand turn -Hearing a clicking in the rear while breaking I recently picked up my Jeep on Nov 27th. to address the above issues. Result is below. -Tire Pressure Sensor is still blinking from time to time -Paint scrapes near rear driver side fender still present -Still hearing a noise in the transfer case (I have a video and the noise can clearly be heard) -hearing a noise in the rear axle when making a left hand turn. Was told that this was my Wheel Wall? How all of a sudden would that noise come about? I drive this vehicle everyday! I know when a noise was present or not. -Hearing a clicking in the rear while breaking (Fixed) This was the only issue fixed. But this is an interesting situation because, my brakes were changed back around 37K miles, how did my brakes wear so quickly? I am only at 40K currently. More

GREAT DEALERSHIP FOR ALL MY JEEP BUSINESS 1. GREAT SERVICE - FAST CHECK IN AND SERVICE SET UP 2. FACE TO FACE UNDERSTANDING OF WHAT I NEEDED TO KEEP MY JEEP MAINT. UP TO DATE 3. VERY KNOWL 1. GREAT SERVICE - FAST CHECK IN AND SERVICE SET UP 2. FACE TO FACE UNDERSTANDING OF WHAT I NEEDED TO KEEP MY JEEP MAINT. UP TO DATE 3. VERY KNOWLEDGABLE AND COURTEOUS SERVICE REP. 4. PAUL NELSON IS WHY MY JEEP WITH 135,000 MILES RUNS LIKE BRAND NEW - NO JOKE !! More