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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,560 Reviews

1,560 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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October 22, 2021

Bad service didn’t even review my request on my vehicle and didn’t explain what was done More

by tolle_sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Gain
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Dykstra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard (Leo) Key
2.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Nelson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Teslow
2.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Melago
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Thank you for bringing your recent service visit to my attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Jimmy Thomas 219-924-6100

October 21, 2021

They were fast and reasonable with thier oil changes. They take care of thier clients. More

by karenhouk74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We couldn't be more grateful that you took the time to write this considerate review about your last visit with us! Feel free to contact us with any questions or comments that you might have in the future!

October 18, 2021

Every visit I have made I have received prompt excellent service. I highly recommend this dealership. More

by lpward68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nady Boutros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny O'Bannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Heady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out to us when we can work with you down the road.

October 14, 2021

This dealer screwed up my oil changed 3 times. The 1st time they never even changed my oil the 2nd time they overfilled my oil by double the 3rd time they added the wrong oil. They have no idea what they' More

by TRAVISBALL89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Kowalski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Thank you for bringing your service visits to my attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me directly when you have a moment. I hope to connect soon. Best, Jimmy Thomas 219-924-6100

Oct 14, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Travis, again we deeply apologize for this situation. Our management team got involved and made sure your truck was 100% perfect when you left yesterday. Unfortunately mistakes happen and our Management did the right thing to make sure it was handled before giving you your vehicle back. The employee involved will be handled internally so this won't ever happen again. Again, we apologize and appreciate your business. You said you lost $800 yesterday and we offered to give you over $1,000 off the extended service contract you wanted. We are sorry we couldn't reach a happy medium. Again, we apologize for this inconvenience and thank you for your business.

October 13, 2021

The team is great! Everyone is friendly. Great customer service, fast service, and friendly environment. More

by Tammyaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

It's great to learn that you enjoyed your visit! Feel free to reach out to us if you need anything. Have a wonderful day!

October 08, 2021

As usual it was a pleasant experience. The staff is always cordial. I plan on continuing to use Thomas Dodge. More

by wbridge3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to leave a review for us at Thomas Dodge Chrysler Jeep of Highland. We're happy we could help!

October 07, 2021

You guys are classic outstanding wonderful glad to be in the family and thank you for the special service man Jamie I’m grateful he helped me in so many ways regarding my vehicle thank you! More

by Maria1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Dykstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard (Leo) Key
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rzonca
Oct 08, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Maria! Thank you for the 5-stars and feedback. The team is glad your experience at Thomas Dodge Chrysler Jeep of Highland was outstanding. We look forward to future visits! Safe travels on the road ahead.

Oct 08, 2021 -

Maria1963 responded

All of you well deserve every star and then some Enjoy.

October 06, 2021

Professional, knowledgeable, and prompt. Comfortable waiting area. A very good experience. Thumbs up for being customer focused. More

by btcsjp
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi- Your review made me smile. We love hearing that our employees, such as Kelli, are going above and beyond for our customers and delivering reliable service. Until we see, you next we will be sure to keep up our timely services and courteousness.

October 06, 2021

My experience at this dealership's service department was absolutely horrible. I took my car in, by appointment, to diagnose a problem. They had my car for 5 days, only to tell me what they think the problem More

by awwsum
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jamison Teslow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experience. Thomas Dodge Chrysler Jeep of Highland always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Best, Jimmy Thomas 219-924-6100

October 05, 2021

Quick professional service as always. I have recommended this dealership and service department to others. More

by wcrobi66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi there, Thank you for your recommendation. This is exactly what we like to hear, that our Service Department were able to meet your expectations. Thank you for choosing Thomas Dodge Chrysler Jeep of Highland and we hope to see you again.

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