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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,559 Reviews

1,559 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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July 31, 2021

Took two weeks for appointment but once arrived was immediately greeted by Lenard. The routine service visit was quick and I was on my way More

by davels1dream
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonard (Leo) Key
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thanks for making your routine stop at Thomas Dodge Chrysler Jeep of Highland for your service needs. We're delighted to have helped you out, and we'll be looking forward to the next maintenance visit.

July 28, 2021

The dealership was clean, had free snacks and drinks while I waited. Enough area to sit and wait for vehicle maintenance to finish. I was tended to when I entered the Sally port. More

by mportiz77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rzonca
Jul 29, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi there, Thank you for your positive review. Your satisfaction means everything to us, therefore we are thrilled to hear about your recent experience. Thank you for choosing Thomas Dodge Chrysler Jeep of Highland and we hope to continue to assist with all of your future automotive needs.

July 27, 2021

Thomas always is welcoming and takes care of any issues or concerns I have service is always quick and at a fair price. My vehicle is always ready when they tell me it should be done. More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kowalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cheryl Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Pash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nady Boutros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the great review, Randy! We are so glad to learn that you had an outstanding experience at Thomas Dodge Chrysler Jeep of Highland. We are always happy to be of service and look forward to working with you again.

July 26, 2021

Muy amables y pacientes, exelente servicio. The sales person assisted me to translate my concerns with the service department. He was very polite and willing to assist us. More

by Patricio Vega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Patricio Vega responded

Tanks for your attention.

July 25, 2021

service is great have grand Cherokee and town and country inspection is thirogh and explanation of problem and repairs always fast and shuttle home was always available along with a vehicle if I needed I was More

by clementsdac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Dykstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard (Leo) Key
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rzonca
Jul 26, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out to us when we can work with you down the road at Thomas Dodge Chrysler Jeep of Highland.

July 22, 2021

What can I say the service writer help me to get what I wanted and orderd a seat base that was not working rite and I also orderd a touch paint to fix a scrach More

by jomabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Jomabe, Thank you for sharing your feedback with us. We're happy to know our team has taken care of you and your vehicle needs. If there is anything else we can do for you, please do not hesitate to reach out to us. Thank you. Best, Jimmy Thomas 219-924-6100

July 22, 2021

The service writer was great, but 2 hours for an oil change and tire rotation. Ridiculous! That’s about all that I can say about your service. More

by chiefjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experience. Thomas Dodge Chrysler Jeep of Highland always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Best, Jimmy Thomas 219-924-6100

July 22, 2021

Yes. If you get your service dept. together. Made an appointment for an oil change only. It took two hours.Unacceptable. Been customer since 1996. More

by oilcangeorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Kubacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill paying dept. Five stars.
Jul 23, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

George, Thank you for bringing this to my attention. I would like to learn more about the length of your wait for your oil change. Please reach out to me at your soonest convenience; I hope to be able to address your concerns and turn your experience around. Jimmy Thomas 219-924-6100

Jul 24, 2021 -

oilcangeorge responded

I do not think a two hour wait for an oil change is reasonable. Even if you don't have an appointment. But I did have an appointment for 9:45 Am . I finally was able to leave at approximately 11:40. Your service manager was more than helpful trying to help me understand the situation the service dept was in. You didn't have the employees to work on the vehicles. What else can I say.

July 21, 2021

always am happy to have our car serviced there-always very consistent, and courteous. will not take to anything but oem service centers for proper support. More

by indygreens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the positive star rating! The team at Thomas Dodge Chrysler Jeep of Highland is glad your experience was courteous. We look forward to future visits.

July 21, 2021

Very courteous and professional. Would recommend Thomas Dodge Chrysler Jeep to anyone. Always take good care of my issues pertaining to my vehicle. And Always on point. More

by mrvdjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nady Boutros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faye
Jul 21, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the positive star rating and the feedback. The team at Thomas Dodge Chrysler Jeep of Highland is glad your experience was professional and courteous. We look forward to future visits.

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