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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,559 Reviews

1,559 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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July 07, 2021

Took care of problem and explained everything . The service department has always taken care of us. We have been buying cars there since 2002, when we bought our first Jeep. More

by mcr186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you! We are glad you had a 5-star experience here at Thomas Dodge Chrysler Jeep Ram!

July 05, 2021

Today was a good day to come in to have my car service and I think God for Jamie being able to assist me in every aspect I’m grateful to be able to come in to dodge Chrysler to have my vehicle service con More

by Maria1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Dykstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard (Leo) Key
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Rzonca
Jul 06, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Maria, thanks for the positive review! We can't tell you how nice it feels to hear that our team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

Jul 06, 2021 -

Maria1963 responded

It’s just the beginning and you guys are great at what you do and leave me with a peace of mind a positive attitude to continue to come back thank you!

July 01, 2021

I went to check on my headlights. They change the heads light and they came back to me and said that it was not turning on. They check to see why it did not turned on. He came back to me and said that I wo More

by hgarcia5691
Price
Recommend Dealer
No
Employees Worked With
Jamison Teslow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamison Teslow need to be fired. Wanted to charge me $1865 for headlights that was working and all it was a $13.00 fuse. That is a crime and over charging customers for something that was working.
Jul 01, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Hector, Thank you for sharing your feedback regarding your recent service experience for your headlights. I would like to learn more about your review. Please reach out to me at your convenience. I hope to connect soon. Best, Jimmy Thomas 219-924-6100

Jul 01, 2021 -

hgarcia5691 responded

My phone number is 219-614-8240

July 01, 2021

The service advisor didn't tell me how much it would cost to fix my car until after it was done. I can't trust someone who forces service without my consent. While I was talking to a sales person the same se More

by eking260
Recommend Dealer
No
Employees Worked With
Faye Giles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Thank you for bringing this to my attention. We take customer satisfaction very seriously and we would like to learn more about your experience with our Service Team at Thomas Dodge Chrysler Jeep Ram. Would you please reach out to me at your convenience? Best, Jimmy Thomas 219-924-6100

Jul 03, 2021 -

eking260 responded

There isn't a remedy for the actions of the service advisor. I looked deeper into my visit and found other things that I didn't like. I was told that I needed an oil change but wasn't told why. I found out why later myself but if a little time had been spent on why maybe it wouldn't have been too bad. I even question anything that I was told. This makes me think that your service center isn't looking out for the customer but yourself. I was told that the gas door button was disconnected and that it wasn't under warranty. I find it strange why would someone would disconnect the button. From all of these actions, I'm having someone else check my brakes while was one of the other reasons that I came. I went out of my way to come to your service center and had a long list of Dodge service center that I could've gone to. I came to yours and I regret coming. I work afternoons so I lost sleep to come in on a day that I had to go to work.

June 30, 2021

There were prompt and thorough. Great parts and service department. The appointment was scheduled for the very next day. They were able to have my vehicle ready the same day. Great Job as always Highland More

by Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Taylor, thank you so much for your awesome review. We want nothing but the best for our customers, and we're so happy you had such a great experience with us! We will continue to bring you quality service and help you out with all your auto needs in the future.

June 29, 2021

Thomas Doge Chrysler Jeep is the best car dealer known. More

by sister47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kowalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny O'Bannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Dykstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the positive review! We hope you will continue to choose Thomas Dodge Chrysler Jeep Ram for all your automotive needs.

June 29, 2021

Good service and nice staff made me want to return More

by johnwhammond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for sharing your feedback for our team at Thomas Chrysler Dodge Jeep Ram Highland. We look forward to the next time our team can help you out. See you next time.

June 28, 2021

It was Great and quick service. Very friendly team. Cashier was pleasant. More

by kelvinamac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Kelvin, we're happy our team provided speedy service for you. We are always more than happy to assist you if anything else comes up. Take care!

June 28, 2021

Took care of everything I needed, and got me out pretty quickly More

by ddorton0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Always happy to help!

June 27, 2021

Easy, convenient, and quick service. Staff was courteous and helpful. Area was clean and easy to get into. Staff was there to assist with any questions. More

by USMC79-99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot who I dealt with. Sorry
Jun 27, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to share your feedback about your recent service experience at Thomas Dodge Chrysler Jeep Ram. We're so glad to learn of your satisfaction with the services provided and our facilities. Let us know if you have other questions!

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